Tapestry, Inc.
Temporary Support Associate for - Mercedes, TX, US - location
Tapestry, Inc., Mercedes, Texas, United States, 78570
Temporary Support Associate
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last, so you can be yourself.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
Cash Wrap:
Greeting the customer with a smile and eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management when needed
Drive For Results: Can be counted on to exceed goals successfully. Consistently a top performer, very bottom‑line oriented, steadfastly pushes self and others for results.
Customer Focus: Dedicated to meeting internal and external customer expectations, gaining trust and respect.
Creativity: Generates unique ideas and makes connections among previously unrelated notions.
Interpersonal Savvy: Relates well to all kinds of people, building rapport and effectively diffusing high‑tension situations.
Learning on The Fly: Learns quickly when facing new problems, enjoys challenges, and experiments to find solutions.
Perseverance: Pursues everything with energy, drive, and determination, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Handles change comfortably, makes decisions without full information, and manages risk and uncertainty.
Additional Requirements
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment. Current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), use of walkie‑talkie, reading price and product release sheets.
Physical:
Ability to work at a fast pace, communicate effectively, maneuver the sales floor and stock room, climb, bend, kneel, lift up to 25 pounds routinely, lift up to 50 pounds for product cartons occasionally.
Schedule:
Ability to meet Coach scheduling & availability expectations, including a flexible schedule with nights, weekends, holidays, and high‑traffic sales days.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, and are made without regard to any legally‑protected basis prohibited by applicable law.
Our Competencies for All Employees
Courage : Provides current, direct, complete feedback and takes necessary action.
Creativity : Generates innovative ideas and connects unrelated concepts.
Customer Focus : Dedicated to meeting expectations and gaining trust.
Dealing with Ambiguity : Adapts to change, makes decisions with incomplete information, and manages risk.
Drive for Results : Consistently exceeds goals, is bottom‑line oriented, and pushes self and others for results.
Interpersonal Savvy : Builds rapport with all people, uses diplomacy, and diffuses tension.
Learning on the Fly : Learns quickly, enjoys challenges, and experiments for solutions.
Work Setup
Base Pay Range : $15.00 to $16.50
General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations. Eligible employees may also receive discounts on certain products and incentive compensation.
For additional information about our benefits, visit
Coach .
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.
Sample of tasks required of role:
Cash Wrap:
Greeting the customer with a smile and eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse:
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor:
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management when needed
Drive For Results: Can be counted on to exceed goals successfully. Consistently a top performer, very bottom‑line oriented, steadfastly pushes self and others for results.
Customer Focus: Dedicated to meeting internal and external customer expectations, gaining trust and respect.
Creativity: Generates unique ideas and makes connections among previously unrelated notions.
Interpersonal Savvy: Relates well to all kinds of people, building rapport and effectively diffusing high‑tension situations.
Learning on The Fly: Learns quickly when facing new problems, enjoys challenges, and experiments to find solutions.
Perseverance: Pursues everything with energy, drive, and determination, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Handles change comfortably, makes decisions without full information, and manages risk and uncertainty.
Additional Requirements
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail environment. Current knowledge of fashion trends and competition in the marketplace.
Education:
High school diploma or equivalent; college degree preferred.
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, internet), use of walkie‑talkie, reading price and product release sheets.
Physical:
Ability to work at a fast pace, communicate effectively, maneuver the sales floor and stock room, climb, bend, kneel, lift up to 25 pounds routinely, lift up to 50 pounds for product cartons occasionally.
Schedule:
Ability to meet Coach scheduling & availability expectations, including a flexible schedule with nights, weekends, holidays, and high‑traffic sales days.
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position, and are made without regard to any legally‑protected basis prohibited by applicable law.
Our Competencies for All Employees
Courage : Provides current, direct, complete feedback and takes necessary action.
Creativity : Generates innovative ideas and connects unrelated concepts.
Customer Focus : Dedicated to meeting expectations and gaining trust.
Dealing with Ambiguity : Adapts to change, makes decisions with incomplete information, and manages risk.
Drive for Results : Consistently exceeds goals, is bottom‑line oriented, and pushes self and others for results.
Interpersonal Savvy : Builds rapport with all people, uses diplomacy, and diffuses tension.
Learning on the Fly : Learns quickly, enjoys challenges, and experiments for solutions.
Work Setup
Base Pay Range : $15.00 to $16.50
General Description of All Benefits: Our company offers health benefits (medical, dental, vision), life insurance, disability insurance, a 401(k) savings plan, and paid time off for wellness needs and vacations. Eligible employees may also receive discounts on certain products and incentive compensation.
For additional information about our benefits, visit
Coach .
#J-18808-Ljbffr