Energy Jobline ZR
Technical Support Specialist in Sarasota
Energy Jobline ZR, Sarasota, Florida, United States, 34243
Overview
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers. Job Title
Technical Support Specialist About Us
About Us:
Yellowfin Yachts (YF) is a leading manufacturer of high-performance offshore fishing boats, known for innovation, craftsmanship, and exceptional quality. Headquartered in Sarasota, FL. YF’s current product portfolio includes semi-custom models ranging in size from 24’ to 54’. YF is a wholly owned subsidiary of Warbird Marine Holdings LLC formed by EagleTree Capital to invest in category-leading boat builders. Job description
We are seeking a motivated and customer-focused
Technical Support Specialist
to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users across the organization. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others. This role will be the first point of contact for technical issues, ensuring timely resolution and maintaining a high level of user satisfaction. Key Responsibilities
Technical Support: Provide first-level support for hardware, software, and network issues via phone, email, and in-person. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and mobile devices. Assist users with software installation, configuration, and troubleshooting for various applications (e.g., Microsoft Office, email clients, proprietary software). Provide guidance on best practices for system usage, data management, and security protocols. Assist with the setup, deployment, and maintenance of hardware, including computers, peripherals, and network devices. Support asset inventory management and perform routine maintenance on IT equipment. Conduct basic training sessions for end-users on new software applications and IT policies. Conduct onboarding sessions Educate users on security best practices and encourage compliance with IT policies. Ticket Management and Documentation
Log and prioritize incoming support requests using the help desk ticketing system. Monitor ticket status and ensure timely resolution according to established service level agreements (SLAs). Maintain detailed documentation of support requests, resolutions, and knowledge base articles. Update and manage user guides, FAQs, and technical documentation for common issues and procedures. Collaboration and Improvement
Collaborate with other IT team members to identify recurring issues and recommend solutions to improve overall service quality. Escalate complex issues to senior IT staff or specialized teams as necessary. Stay current with emerging technologies and industry trends to provide informed support. Contribute to process improvement initiatives within the IT department. Qualifications
Interpersonal Skills: Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving abilities and a proactive approach to resolving issues. Ability to manage multiple priorities and maintain a high level of attention to detail. Strong time management skills to meet deadlines and handle a high volume of support requests. Education
Associate’s degree in Information Technology, Computer Science, or a related field is . Additional certifications CCNA, CompTIA, etc. are , not required Experience and Skills
1-3 years of experience in a help desk or technical support role. Familiarity with ITIL practices and ticketing systems Proficient in troubleshooting Windows and macOS operating systems. Experience with Microsoft Office Suite, networking concepts, and common software applications. Knowledge of basic infrastructure management – Windows servers, print servers, Jamf, etc. – is Knowledge of hardware components and basic networking troubleshooting. Equal Opportunity Employer
Yellowfin Yachts is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are respected and valued. We provide equal employment opportunities to all employees and applicants for employment without regard to , , , , sexual , , origin, , , genetic information, veteran status, or any other characteristic protected by applicable law. We believe that diversity and are key to our success, and we strive to create a welcoming environment for everyone. How to Apply
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers. Job Title
Technical Support Specialist About Us
About Us:
Yellowfin Yachts (YF) is a leading manufacturer of high-performance offshore fishing boats, known for innovation, craftsmanship, and exceptional quality. Headquartered in Sarasota, FL. YF’s current product portfolio includes semi-custom models ranging in size from 24’ to 54’. YF is a wholly owned subsidiary of Warbird Marine Holdings LLC formed by EagleTree Capital to invest in category-leading boat builders. Job description
We are seeking a motivated and customer-focused
Technical Support Specialist
to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to end-users across the organization. This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping others. This role will be the first point of contact for technical issues, ensuring timely resolution and maintaining a high level of user satisfaction. Key Responsibilities
Technical Support: Provide first-level support for hardware, software, and network issues via phone, email, and in-person. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and mobile devices. Assist users with software installation, configuration, and troubleshooting for various applications (e.g., Microsoft Office, email clients, proprietary software). Provide guidance on best practices for system usage, data management, and security protocols. Assist with the setup, deployment, and maintenance of hardware, including computers, peripherals, and network devices. Support asset inventory management and perform routine maintenance on IT equipment. Conduct basic training sessions for end-users on new software applications and IT policies. Conduct onboarding sessions Educate users on security best practices and encourage compliance with IT policies. Ticket Management and Documentation
Log and prioritize incoming support requests using the help desk ticketing system. Monitor ticket status and ensure timely resolution according to established service level agreements (SLAs). Maintain detailed documentation of support requests, resolutions, and knowledge base articles. Update and manage user guides, FAQs, and technical documentation for common issues and procedures. Collaboration and Improvement
Collaborate with other IT team members to identify recurring issues and recommend solutions to improve overall service quality. Escalate complex issues to senior IT staff or specialized teams as necessary. Stay current with emerging technologies and industry trends to provide informed support. Contribute to process improvement initiatives within the IT department. Qualifications
Interpersonal Skills: Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving abilities and a proactive approach to resolving issues. Ability to manage multiple priorities and maintain a high level of attention to detail. Strong time management skills to meet deadlines and handle a high volume of support requests. Education
Associate’s degree in Information Technology, Computer Science, or a related field is . Additional certifications CCNA, CompTIA, etc. are , not required Experience and Skills
1-3 years of experience in a help desk or technical support role. Familiarity with ITIL practices and ticketing systems Proficient in troubleshooting Windows and macOS operating systems. Experience with Microsoft Office Suite, networking concepts, and common software applications. Knowledge of basic infrastructure management – Windows servers, print servers, Jamf, etc. – is Knowledge of hardware components and basic networking troubleshooting. Equal Opportunity Employer
Yellowfin Yachts is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are respected and valued. We provide equal employment opportunities to all employees and applicants for employment without regard to , , , , sexual , , origin, , , genetic information, veteran status, or any other characteristic protected by applicable law. We believe that diversity and are key to our success, and we strive to create a welcoming environment for everyone. How to Apply
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr