TEKsystems
$23/hr Mortgage Customer Experience Specialist
TEKsystems, Phoenix, Arizona, United States, 85003
Job Summary
The Customer Experience Specialist is located in a call center environment supporting the Consumer Direct Lending team. In this role you will serve as the primary point of contact for consumers, guiding them through the loan origination process after discussions with licensed loan officers.
Key Responsibilities
Act as a customer success advocate within a fast‑paced call center.
Respond promptly to high‑volume inbound calls or texts from customers.
Perform routine data entry and validate consumer information.
Manage routine communication through calls, emails, and/or chat with consumers, PennyMac employees, and authorized third parties.
Collaborate with internal departments to expedite loan processing and resolve customer issues.
Maintain alignment with company culture and values in daily tasks.
Perform additional duties as assigned.
Required Skills
Strong customer service and support capabilities.
Experience handling both inbound and outbound calls.
Familiarity with the mortgage and financial services industry.
Proficiency in loan servicing and document handling.
Excellent communication and interpersonal skills.
Qualifications
Minimum of 1 year recent experience in a mortgage contact center (2022‑2025 preferred).
Comfortable managing a high volume of calls.
Reliable transportation; must live within ~20 minutes of the office.
Willingness to work fully on‑site and commit to consistent attendance.
Detail‑oriented with a professional demeanor.
Pay and Benefits The pay range for this position is $23.00–$23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, the temporary role may include the following benefits:
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type Fully onsite position in Phoenix, AZ.
Application Deadline This position is anticipated to close on Oct 27, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Key Responsibilities
Act as a customer success advocate within a fast‑paced call center.
Respond promptly to high‑volume inbound calls or texts from customers.
Perform routine data entry and validate consumer information.
Manage routine communication through calls, emails, and/or chat with consumers, PennyMac employees, and authorized third parties.
Collaborate with internal departments to expedite loan processing and resolve customer issues.
Maintain alignment with company culture and values in daily tasks.
Perform additional duties as assigned.
Required Skills
Strong customer service and support capabilities.
Experience handling both inbound and outbound calls.
Familiarity with the mortgage and financial services industry.
Proficiency in loan servicing and document handling.
Excellent communication and interpersonal skills.
Qualifications
Minimum of 1 year recent experience in a mortgage contact center (2022‑2025 preferred).
Comfortable managing a high volume of calls.
Reliable transportation; must live within ~20 minutes of the office.
Willingness to work fully on‑site and commit to consistent attendance.
Detail‑oriented with a professional demeanor.
Pay and Benefits The pay range for this position is $23.00–$23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, the temporary role may include the following benefits:
Medical, dental & vision.
Critical Illness, Accident, and Hospital.
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
Life Insurance (Voluntary Life & AD&D for employee and dependents).
Short and long‑term disability.
Health Spending Account (HSA).
Transportation benefits.
Employee Assistance Program.
Time Off/Leave (PTO, Vacation or Sick Leave).
Workplace Type Fully onsite position in Phoenix, AZ.
Application Deadline This position is anticipated to close on Oct 27, 2025.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr