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Lahey Hospital & Medical Center

Administrative Assistant-Breast Center/General Surgery

Lahey Hospital & Medical Center, Burlington, Massachusetts, us, 01805

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Administrative Assistant-Breast Center/General Surgery Administrative Assistant role at

Lahey Hospital & Medical Center .

Job Details Job Type:

Regular

Time Type:

Full time

Work Shift:

Day (United States of America)

FLSA Status:

Non-Exempt

When you join the growing BILH team, you're making a difference in people’s lives.

Job Summary Provides administrative support for the department. Involves extensive interaction with diverse populations including the public, visitors, patients and families, and providers.

Key Responsibilities

Answers and screens telephone calls; takes accurate messages or directs calls to appropriate person.

Greets and directs patients/families, visitors and staff. Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.

Types and prepares correspondence and documents according to quality standards. Proofreads and edits materials for grammar, punctuation and spelling. Drafts routine correspondence. Compiles and distributes reports and other information as needed.

Schedules appointments and maintains calendars for assigned staff. Assists in preparation for conferences, seminars and other department-sponsored programs or events. Receives, records and prepares related materials and performs other related duties as assigned.

Provides positive and effective customer service that supports the operations of the department and medical center.

Prepares, routes and tracks routine administrative forms and documents. Routes materials for required authorizations and monitors receipt by final destination. Communicates with other hospital departments to resolve delays, problems and errors.

Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.

Organizes and maintains department files, records and databases following established procedures. Enters information from source documents into databases and/or spreadsheets.

May update patient demographic and insurance information as necessary and obtain referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates ancillary appointments and procedures with other hospital staff as needed.

Obtains patient information and materials from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information and explains policies and procedures when necessary.

Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Supports 3-5 providers; comfortable on phones; scheduling appointments; retrieving outside records; excellent customer service skills.

Qualifications

High School diploma or GED required.

0-1 year related work experience required.

Experience with computer systems, including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Vaccination against influenza as a condition of employment (as per health care organization policy).

As a health care organization, we have a responsibility to care for and protect our patients, colleagues and communities. Equal Opportunity Employer/Veterans/Disabled.

Referrals increase your chances of interviewing at Lahey Hospital & Medical Center by 2x. Get notified about new Administrative Assistant jobs in

Burlington, MA .

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