Digital Federal Credit Union
Float Member Service Representative, Marlboro, MA and Nashua, NH Area, Full-Time
Digital Federal Credit Union, Chelmsford, Massachusetts, us, 01824
Join to apply for the
Float Member Service Representative
in Marlboro/Chelmsford, MA, Full‑Time, Onsite at
Digital Federal Credit Union .
Schedule: Mon - Fri 8:30 – 5:30, alternate Thurs/Fridays 10:30‑7:30, alternate Saturdays 8:30 – 3:30 (40 hours). Travel required for float coverage at various MA and NH branch locations.
What You’ll Do Summary/Objective:
Contribute to DCU’s success by identifying members’ needs, providing service excellence, accurately processing transactions, and helping members achieve financial goals. You will be expected to travel for float coverage.
Identify members’ financial needs, build rapport, and cross‑sell products, achieving sales goals.
Explain DCU products, open new memberships/accounts and loans, prepare signature guarantee requests and provide Notary services.
Process loan requests and ensure all conditions are met before closing.
Be cross‑trained as a teller; process teller and MSR transactions, assist with end‑of‑day balancing, instant issuance and ATM balancing.
Conduct audits of membership applications, account maintenance and loan files.
Maintain knowledge and support branch needs while occasionally working as a teller.
Adhere to DCU policies, security compliance, and fraud risk guidelines.
Provide coverage in other DCU branches and support departments as needed.
Identify and submit efficiency and process improvement ideas.
Perform other job‑related duties as assigned.
What You’ll Need
High School diploma or equivalent.
1‑3 years of related experience.
Excellent written and verbal communication skills.
Strong attention to detail.
Strong technical skills (Word, Excel, Email).
Bilingual skills a plus.
About DCU DCU is the largest credit union headquartered in New England, serving more than one million members across all 50 states. With over 1,900 team members, we strive to create a great place to work, excellent work‑life balance, and a community that cares.
EEO Statement DCU is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you require a reasonable accommodation during the hiring process, please email careers@dcu.org.
DCU is not currently offering visa transfer or sponsorship for this position.
Pay Range $21.50 (expected).
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Banking
#J-18808-Ljbffr
Float Member Service Representative
in Marlboro/Chelmsford, MA, Full‑Time, Onsite at
Digital Federal Credit Union .
Schedule: Mon - Fri 8:30 – 5:30, alternate Thurs/Fridays 10:30‑7:30, alternate Saturdays 8:30 – 3:30 (40 hours). Travel required for float coverage at various MA and NH branch locations.
What You’ll Do Summary/Objective:
Contribute to DCU’s success by identifying members’ needs, providing service excellence, accurately processing transactions, and helping members achieve financial goals. You will be expected to travel for float coverage.
Identify members’ financial needs, build rapport, and cross‑sell products, achieving sales goals.
Explain DCU products, open new memberships/accounts and loans, prepare signature guarantee requests and provide Notary services.
Process loan requests and ensure all conditions are met before closing.
Be cross‑trained as a teller; process teller and MSR transactions, assist with end‑of‑day balancing, instant issuance and ATM balancing.
Conduct audits of membership applications, account maintenance and loan files.
Maintain knowledge and support branch needs while occasionally working as a teller.
Adhere to DCU policies, security compliance, and fraud risk guidelines.
Provide coverage in other DCU branches and support departments as needed.
Identify and submit efficiency and process improvement ideas.
Perform other job‑related duties as assigned.
What You’ll Need
High School diploma or equivalent.
1‑3 years of related experience.
Excellent written and verbal communication skills.
Strong attention to detail.
Strong technical skills (Word, Excel, Email).
Bilingual skills a plus.
About DCU DCU is the largest credit union headquartered in New England, serving more than one million members across all 50 states. With over 1,900 team members, we strive to create a great place to work, excellent work‑life balance, and a community that cares.
EEO Statement DCU is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. If you require a reasonable accommodation during the hiring process, please email careers@dcu.org.
DCU is not currently offering visa transfer or sponsorship for this position.
Pay Range $21.50 (expected).
Seniority level Entry level
Employment type Full‑time
Job function Other
Industry Banking
#J-18808-Ljbffr