Hy-Vee
Additional Considerations (if any):Must be 18+**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Floral Designer**Department:** Floral**FLSA**: Non-Exempt**General Function**:Creates floral arrangements at the request of customers and fills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations:**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Floral Department ManagerPositions that Report to you: None**Primary Duties and Responsibilities**:* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Cleans, processes, and cuts flowers appropriately.* Responsible for department in absence of Manager, or Assistant Manager.* Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.* Inventories product, evaluates status, cares for damaged product, and replaces where necessary.* Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.* Ensures floral products are fresh in the shop and throughout the store.* Cleans the floral area.* Takes special requests for product either in person or over the telephone.* Counsels customers regarding plants and floral care.* Identifies key areas to place specials within the store.* Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).* Orders flowers and supplies daily or as needed with the direction of the Floral Manager.* Works with customer issues and product problems.* Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.* Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities:*** Delivers product as necessary.* Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).* Reads industry references, listens to floral experts, and remains open to new ideas.* Helps with and may decorate in store events.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Supervisory Responsibilities:*** Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.* Has the authority to recommend disciplinary actions.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience:**High School or three years of similar or related work experience.**Physical Requirements:*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**:The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.**Equipment Used to Perform Job:**Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.**Contacts:**Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.**Confidentiality**:Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.* Cleans, processes, and cuts flowers appropriately.* Responsible for department in absence of Manager, or Assistant Manager.* Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.* Inventories product, evaluates status, cares for damaged product, and replaces where necessary.* Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.* Ensures floral products are fresh in the shop and throughout the store.* Cleans the floral area.* Takes special requests for product either in person or over the telephone.* Counsels customers regarding plants and floral care.* Identifies key areas to place specials within the store.* Operates as a lead with the floral clerks, (e.g. trains and simple designs and how to take telephone orders, etc.).* Orders flowers and supplies daily or as needed with the direction of the Floral Manager.* Works with customer issues and product problems.* Understands the basics of floral products, care and handling, plant and flower identification, and can explain products requirements to customers.* Unloads trucks, places product in appropriate storage area, and replenishes merchandise. Wraps flowers and is careful not to damage.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities:*** Delivers product as necessary.* Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).* Reads industry references, listens to floral experts, and remains open to new ideas.* Helps with and may decorate in store events.* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Supervisory Responsibilities:*** Instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities.* Has the authority to recommend disciplinary actions.**Knowledge, Skills, Abilities and Worker Characteristics:*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience:**High School or three years of similar or related work experience.**Physical Requirements:*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**:The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. Some holidays may require extended hours. There is exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes.**Equipment Used to Perform Job:**Standard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephone.**Contacts:**Has daily contact with the general public, customers, suppliers/vendors and FTD and Teleflora.**Confidentiality**:Maintains confidentiality on orders placed (including, who sent, who received, order, and cost).Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr