Permutive
Overview
Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, you\u2019ll help our customers achieve better outcomes, transform collaboration efficiency, and join us as a key player in shaping the future of Permutive, backed by leading investors and recognised as a YCombinator Top 150 company. Role
Permutive has built an advertiser business that works with some of the most innovative advertisers in the world. Our platform connects brands directly with premium publishers. Using the Permutive infrastructure for data collaboration, we enable audience activation that respects consumer privacy and is non-reliant on an identifier to drive performance. Position:
Customer Success Director, North America (UK focus in the description reflects cross-region responsibilities). As Customer Success Director, you will be the most senior member of the team in North America and actively work to improve internal processes and practices while driving cross-team partnerships with other departments. In partnership with our Account Management team, you will support renewal and upsell opportunities within your account base, and be accountable for Net Dollar Retention. You will also be seen as an example by the rest of the team and will be setting best practices for customer relationships management and an informal leader in the team. Responsibilities
Deepen strategic relationships with top-tier UK customers, some with a global presence, while improving client health across the portfolio. Lead the innovation process with customers to advance their first-party audience strategy and grow revenue through first-party data. Identify opportunities to evolve customer strategy and unlock additional value, solidifying Permutive as a long-term strategic partner. Support customers in building and optimizing direct-sold advertising businesses and enable go-to-market strategies through 1-on-1 and scale enablement tactics. Build relationships across the customer\'s organisation, map the company structure, and expand across geographies and teams. Collaborate with cross-functional teams to deliver value and maintain high customer satisfaction and net revenue retention. Act as the voice of the customer, providing product and strategy feedback and identifying opportunities for new products and features. Stay informed on evolving trends in digital advertising, data, and privacy to maintain subject-matter expertise. Manage renewal and upsell opportunities within the portfolio and explore cross-sell opportunities with a view to expanding responsibility over time. Qualifications
Experience as a Senior Customer Success Manager, CS Director, or Account Manager within a SaaS organization in ad tech or martech. Experience across data strategy and/or revenue at a publisher or media company. Significant experience managing large global contracts and navigating complex organizations. Strong track record of driving net revenue retention and customer advocacy. Ability to build senior stakeholder relationships and map complex organizations across geographies. Deep understanding of the advertising and media landscape. Experience creating and delivering value delivery frameworks and leading executive business reviews. Proficient with data visualization, analysis, and action-oriented insights. Self-starter, comfortable with ambiguity and proactive in creating required content or collateral. Direct experience managing customer relationships with global publishers is a plus. What we offer
Salary: base between $170,000 - $190,000 with a 20% performance bonus, based on experience and interview assessment. Equity: stock options as part of being a full-time employee. Flexible time off: Unlimited PTO with a minimum of 25 days plus public holidays. Family leave: Primary caregivers receive up to 6 months of fully paid leave; secondary caregivers receive 3 months. Flexible work: Hybrid model with offices in London (Farringdon) and New York (Union Square); option to work remotely with regular in-person collaboration. Benefits: comprehensive health, dental, and vision coverage with premium plans and dependent options. Wellbeing: free access to TalkSpace for mental health support. Wellbeing and development: ongoing training and development opportunities. Diversity, Equity & Inclusion
At Permutive, we are committed to an inclusive work environment and equal opportunity in hiring. We do not discriminate based on race, religion, colour, national origin, sex (including pregnancy and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or other protected characteristics.
#J-18808-Ljbffr
Permutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers’ choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike. Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple. We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks. At Permutive, you\u2019ll help our customers achieve better outcomes, transform collaboration efficiency, and join us as a key player in shaping the future of Permutive, backed by leading investors and recognised as a YCombinator Top 150 company. Role
Permutive has built an advertiser business that works with some of the most innovative advertisers in the world. Our platform connects brands directly with premium publishers. Using the Permutive infrastructure for data collaboration, we enable audience activation that respects consumer privacy and is non-reliant on an identifier to drive performance. Position:
Customer Success Director, North America (UK focus in the description reflects cross-region responsibilities). As Customer Success Director, you will be the most senior member of the team in North America and actively work to improve internal processes and practices while driving cross-team partnerships with other departments. In partnership with our Account Management team, you will support renewal and upsell opportunities within your account base, and be accountable for Net Dollar Retention. You will also be seen as an example by the rest of the team and will be setting best practices for customer relationships management and an informal leader in the team. Responsibilities
Deepen strategic relationships with top-tier UK customers, some with a global presence, while improving client health across the portfolio. Lead the innovation process with customers to advance their first-party audience strategy and grow revenue through first-party data. Identify opportunities to evolve customer strategy and unlock additional value, solidifying Permutive as a long-term strategic partner. Support customers in building and optimizing direct-sold advertising businesses and enable go-to-market strategies through 1-on-1 and scale enablement tactics. Build relationships across the customer\'s organisation, map the company structure, and expand across geographies and teams. Collaborate with cross-functional teams to deliver value and maintain high customer satisfaction and net revenue retention. Act as the voice of the customer, providing product and strategy feedback and identifying opportunities for new products and features. Stay informed on evolving trends in digital advertising, data, and privacy to maintain subject-matter expertise. Manage renewal and upsell opportunities within the portfolio and explore cross-sell opportunities with a view to expanding responsibility over time. Qualifications
Experience as a Senior Customer Success Manager, CS Director, or Account Manager within a SaaS organization in ad tech or martech. Experience across data strategy and/or revenue at a publisher or media company. Significant experience managing large global contracts and navigating complex organizations. Strong track record of driving net revenue retention and customer advocacy. Ability to build senior stakeholder relationships and map complex organizations across geographies. Deep understanding of the advertising and media landscape. Experience creating and delivering value delivery frameworks and leading executive business reviews. Proficient with data visualization, analysis, and action-oriented insights. Self-starter, comfortable with ambiguity and proactive in creating required content or collateral. Direct experience managing customer relationships with global publishers is a plus. What we offer
Salary: base between $170,000 - $190,000 with a 20% performance bonus, based on experience and interview assessment. Equity: stock options as part of being a full-time employee. Flexible time off: Unlimited PTO with a minimum of 25 days plus public holidays. Family leave: Primary caregivers receive up to 6 months of fully paid leave; secondary caregivers receive 3 months. Flexible work: Hybrid model with offices in London (Farringdon) and New York (Union Square); option to work remotely with regular in-person collaboration. Benefits: comprehensive health, dental, and vision coverage with premium plans and dependent options. Wellbeing: free access to TalkSpace for mental health support. Wellbeing and development: ongoing training and development opportunities. Diversity, Equity & Inclusion
At Permutive, we are committed to an inclusive work environment and equal opportunity in hiring. We do not discriminate based on race, religion, colour, national origin, sex (including pregnancy and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or other protected characteristics.
#J-18808-Ljbffr