Greenkey Resources LLC is hiring: Customer Service Representative in New York

Overview

Serve as a Customer Service Representative in a hybrid work environment, providing excellent service to clients and customers.

Engage in meaningful interactions to resolve customer inquiries and ensure satisfaction.

Collaborate with team members to enhance service delivery and operational efficiency.

Utilize provided tools and resources to manage customer accounts effectively.

Maintain accurate records of customer interactions and transactions.

Participate in training sessions to stay updated on company policies and procedures.

Contribute to the development of innovative solutions to improve customer service experiences.

Support the client’s mission by delivering high-quality service and fostering positive relationships.

Key Responsibilities & Duties

• Respond promptly to customer inquiries via phone, email, or chat platforms.
• Resolve customer complaints by identifying issues and providing appropriate solutions.
• Assist customers in navigating products, services, and account details.
• Document customer interactions and transactions for record-keeping purposes.
• Collaborate with internal teams to address complex customer needs.
• Follow up with customers to ensure resolution and satisfaction.
• Adhere to company policies and procedures while delivering customer service.
• Provide feedback to management on customer trends and service improvements.

Job Requirements

• Associate of Arts (AA) degree or equivalent educational background.
• Minimum of 1 year of customer service experience; 2 years preferred.
• Proficiency in communication tools and customer relationship management systems.
• Strong problem-solving skills and ability to handle customer concerns effectively.
• Ability to work in a hybrid environment with flexibility and adaptability.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Commitment to delivering exceptional customer service and fostering positive relationships.