Customer Service Representative Job at Hustle Notice Biz in Cleveland

Overview

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Cleveland

Compensation: $17.25 - $24.00 / hour

Description

Job Title: Customer Service Representative
Location: Cleveland, OH
Job Type: Full-time

We are seeking a highly motivated and compassionate Customer Service Representative to join our dynamic team. In this pivotal role, you will act as the primary point of contact for our valued customers, providing them with top-notch assistance and support. Your exceptional communication skills and problem-solving abilities will enable you to address customer inquiries promptly and efficiently, ensuring a positive and seamless experience.

Key Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Respond to customer inquiries in a timely and professional manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Document customer interactions and feedback in our CRM system.
• Collaborate with other departments to enhance the overall customer experience.
• Assist in the training and onboarding of new customer service team members.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer needs.
• Ability to handle stressful situations with professionalism and grace.
• Familiarity with CRM systems and practices is an advantage.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement