Kenaitze Indian Tribe
Tribal Member Services Technician - Kenaitze Tribal Member Only
Department: Tribal Programs
Employment Status: Full Time
Program: Tribal Member Services
FLSA Status: Non-Exempt
Reports To: Tribal Member Services Supervisor
Schedule: 40 Hours/52 Weeks
Preference: TERO Ordinance 2017-01, P.L. 93-638
Job Summary
The Tribal Member Services Technician supports the Tribal Member Services program by assisting with all tribal events, maintaining accurate enrollment records, and providing assistance to Tribal Members. The Technician plays a key role in ensuring the efficient operation of Tribal Member Services, supporting program activities, and delivery high-quality service to Tribal Members. The Tribal Member Services works collaboratively with team members and under the supervision of the Tribal Member Services Supervisor to ensure all interactions with Tribal Members are professional, respectful, and confidential.
Essential Functions
Assists with Tribal Member Services committees, boards and commissions
Responds to tribal member inquiries in person, by phone, and via email, providing timely and courteous assistance
Maintains accurate and up-to-date records of tribal member enrollment, application requests, requests, and services provided
Responsible for assisting with tribe-wide mail outs
Provides support as requested during all tribal events including but not limited to Tribal Member Informational and Annual Meetings Responsible for the purchase of meal trays and flowers for Memorial services and may be required to deliver purchased items
Provides assistance with approved requests including, but not limited to, purchasing of items, drafting of letters, scanning and electronically filing signed letters
Supports enrollment by assisting as requested with enrollment data entry and recordkeeping
Ability to balance and prioritize multiple projects and priorities
Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance
It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Working Conditions
Lifting Requirements
Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Physical Requirements
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Taste/Smell (Detect, Distinguish, Determine)
Repetitive Motion
OSHA Categories
Category III
- Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
Travel
Local
Qualifications
Education
High School or General Education Degree (GED)
Experience
One (1) year of clerical or related experience
License/Certification
Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy
Preferred
Knowledge and experience working with cultural diversities
One (1) year of customer service experience
Special Skills
Proficiency with Microsoft Suite, or obtain training within 90 days of hire
Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
Ability to multi-task, work independently, and meet deadlines
Ability to maintain confidentiality
Detail-oriented with strong organizational skills
This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position.
*Memorandum of Understanding:
Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.
Department: Tribal Programs
Employment Status: Full Time
Program: Tribal Member Services
FLSA Status: Non-Exempt
Reports To: Tribal Member Services Supervisor
Schedule: 40 Hours/52 Weeks
Preference: TERO Ordinance 2017-01, P.L. 93-638
Job Summary
The Tribal Member Services Technician supports the Tribal Member Services program by assisting with all tribal events, maintaining accurate enrollment records, and providing assistance to Tribal Members. The Technician plays a key role in ensuring the efficient operation of Tribal Member Services, supporting program activities, and delivery high-quality service to Tribal Members. The Tribal Member Services works collaboratively with team members and under the supervision of the Tribal Member Services Supervisor to ensure all interactions with Tribal Members are professional, respectful, and confidential.
Essential Functions
Assists with Tribal Member Services committees, boards and commissions
Responds to tribal member inquiries in person, by phone, and via email, providing timely and courteous assistance
Maintains accurate and up-to-date records of tribal member enrollment, application requests, requests, and services provided
Responsible for assisting with tribe-wide mail outs
Provides support as requested during all tribal events including but not limited to Tribal Member Informational and Annual Meetings Responsible for the purchase of meal trays and flowers for Memorial services and may be required to deliver purchased items
Provides assistance with approved requests including, but not limited to, purchasing of items, drafting of letters, scanning and electronically filing signed letters
Supports enrollment by assisting as requested with enrollment data entry and recordkeeping
Ability to balance and prioritize multiple projects and priorities
Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance
It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Working Conditions
Lifting Requirements
Light work - Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work.
Physical Requirements
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Taste/Smell (Detect, Distinguish, Determine)
Repetitive Motion
OSHA Categories
Category III
- Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid
Travel
Local
Qualifications
Education
High School or General Education Degree (GED)
Experience
One (1) year of clerical or related experience
License/Certification
Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy
Preferred
Knowledge and experience working with cultural diversities
One (1) year of customer service experience
Special Skills
Proficiency with Microsoft Suite, or obtain training within 90 days of hire
Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
Ability to multi-task, work independently, and meet deadlines
Ability to maintain confidentiality
Detail-oriented with strong organizational skills
This position is a Covered Position subject to all requirements of the Alaska Barrier Crimes Act (ABCA) and to the Indian Child Protection and Family Violence Prevention Act, (ICPA). ABCA and ICPA requirements apply and must be complied with at all times in order to remain in the position.
*Memorandum of Understanding:
Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.