CNA Insurance
Major Litigation Unit Complex Claims Consulting Director
CNA Insurance, San Diego, California, United States, 92189
Major Litigation Unit Complex Claims Consulting Director
Be among the first 25 applicants to explore your career path at CNA Insurance. As a Major Litigation Unit Complex Claims Consulting Director, you will be an individual contributor responsible for directly handling and managing the most complex and highest exposure claims in our Major Litigation Unit.
Essential Duties & Responsibilities
Manage the inventory of the most complex commercial claims—multi‑year, with significant loss exposure—by following company protocols to oversee all aspects of claim handling, including coverage determinations, investigations, and resolution strategies that may involve risk transfer, extensive negotiations, and complex litigation management.
Ensure exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claim services, and achieving quality and cycle‑time standards.
Verify coverage, set and manage timely reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuations, and following company claim‑handling protocols.
Lead all activities involved in focused investigations to determine compensability, liability and covered damages by gathering pertinent information, documenting statements, and working with experts or other parties as necessary to verify the facts of the claim.
Drive the resolution of claims by collaborating with internal and external partners to develop, own and execute a claim‑resolution strategy, that includes managing reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation, and authorizing payments within scope of authority.
Establish and manage significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high‑quality services, and coordinating all efforts to achieve timely resolution of the claim/accounts.
Discover and address subrogation/salvage opportunities or potential fraud occurrences by evaluating claim facts and making appropriate referrals to Claim, Recovery or SIU resources for further investigation.
Achieve quality standards by effectively managing each claim to ensure compliance with company protocols, accuracy and timeliness, proper documentation, and timely resolution and payment.
Prepare and present high‑profile, complex information to senior leadership, customers, counsel and others by effectively identifying high‑profile matters, developing executive loss summaries, coordinating resolution strategies, and sharing relevant current events and case law.
Maintain subject‑matter expertise and ensure compliance with state and local regulatory requirements by following company guidelines, staying current on commercial insurance laws, regulations or trends for the specialized line of business, and possibly representing the company in industry trade groups or other important events.
Mentor, guide, develop and deliver training to less‑experienced claim professionals and assist with special projects as needed.
Reporting Relationship Typically AVP or above.
Skills, Knowledge & Abilities
Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.
Demonstrated analytical and investigative mindset with critical thinking skills and the ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
Strong work ethic, with demonstrated time management, organizational skills, and the ability to work independently in a fast‑paced environment.
Ability to drive results by taking a proactive long‑term view of business goals and objectives.
Extensive experience interpreting commercial insurance policies and coverage.
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast‑paced and challenging environment.
Knowledge of Microsoft Office Suite and ability to learn business‑related software.
Demonstrated ability to value diverse opinions and ideas.
Education & Experience
Bachelor's degree with Master's preferred in a related discipline or equivalent.
Typically a minimum of ten years of relevant experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Professional designations highly encouraged (e.g., CPCU).
In Illinois, New York and California, the average base pay range for the Complex Claims Consulting Director is $144,500 to $205,000. Salary is based on various factors including work experience, skills, certifications and location.
For a detailed look at CNA’s comprehensive benefits package, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
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Essential Duties & Responsibilities
Manage the inventory of the most complex commercial claims—multi‑year, with significant loss exposure—by following company protocols to oversee all aspects of claim handling, including coverage determinations, investigations, and resolution strategies that may involve risk transfer, extensive negotiations, and complex litigation management.
Ensure exceptional customer service by driving continuous improvements for all aspects of the claim/account, providing professional and timely claim services, and achieving quality and cycle‑time standards.
Verify coverage, set and manage timely reserves by reviewing and interpreting policy language and partnering with coverage counsel as needed, estimating potential claim valuations, and following company claim‑handling protocols.
Lead all activities involved in focused investigations to determine compensability, liability and covered damages by gathering pertinent information, documenting statements, and working with experts or other parties as necessary to verify the facts of the claim.
Drive the resolution of claims by collaborating with internal and external partners to develop, own and execute a claim‑resolution strategy, that includes managing reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation, and authorizing payments within scope of authority.
Establish and manage significant claim budgets by identifying, selecting and actively managing appropriate resources, delivering high‑quality services, and coordinating all efforts to achieve timely resolution of the claim/accounts.
Discover and address subrogation/salvage opportunities or potential fraud occurrences by evaluating claim facts and making appropriate referrals to Claim, Recovery or SIU resources for further investigation.
Achieve quality standards by effectively managing each claim to ensure compliance with company protocols, accuracy and timeliness, proper documentation, and timely resolution and payment.
Prepare and present high‑profile, complex information to senior leadership, customers, counsel and others by effectively identifying high‑profile matters, developing executive loss summaries, coordinating resolution strategies, and sharing relevant current events and case law.
Maintain subject‑matter expertise and ensure compliance with state and local regulatory requirements by following company guidelines, staying current on commercial insurance laws, regulations or trends for the specialized line of business, and possibly representing the company in industry trade groups or other important events.
Mentor, guide, develop and deliver training to less‑experienced claim professionals and assist with special projects as needed.
Reporting Relationship Typically AVP or above.
Skills, Knowledge & Abilities
Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate very complex claim facts, analysis and recommendations in a concise manner to senior management, as well as with external business partners and customers.
Demonstrated analytical and investigative mindset with critical thinking skills and the ability to make sound business decisions, and to effectively evaluate and resolve ambiguous, complex and challenging business problems.
Extensive experience in leading complex negotiations, as well as developing and implementing resolution strategies.
Strong work ethic, with demonstrated time management, organizational skills, and the ability to work independently in a fast‑paced environment.
Ability to drive results by taking a proactive long‑term view of business goals and objectives.
Extensive experience interpreting commercial insurance policies and coverage.
Ability to partner with internal resources, oversee/manage outside counsel, and collaborate with other carriers.
Ability to lead multiple and shifting priorities in a fast‑paced and challenging environment.
Knowledge of Microsoft Office Suite and ability to learn business‑related software.
Demonstrated ability to value diverse opinions and ideas.
Education & Experience
Bachelor's degree with Master's preferred in a related discipline or equivalent.
Typically a minimum of ten years of relevant experience.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Advanced negotiation experience.
Professional designations highly encouraged (e.g., CPCU).
In Illinois, New York and California, the average base pay range for the Complex Claims Consulting Director is $144,500 to $205,000. Salary is based on various factors including work experience, skills, certifications and location.
For a detailed look at CNA’s comprehensive benefits package, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.
#J-18808-Ljbffr