EpicCare Ambulatory Application Analyst

Location:

Troy (MI)

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Employment Type:

Full Time - 40 hours per week

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Job Level:

T3

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Work Preference:

Remote Work From Home

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Job Code:

238913 Job Description

Make a difference HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global youll collaborate with experts. Youll join successful teams contributing to our clients success. Youll work side by side with our clients and have long term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid?Time?Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. The

EpicCare Ambulatory Application Analyst

serves as a key member of the EHR Practice and AMS delivery team, responsible for the

design, build, configuration, optimization, and ongoing support

of the

EpicCare Ambulatory

application and its integrated workflows. This position requires a deep understanding of

Epic Ambulatory functionality, clinical workflows, and best?practice design

to support providers and staff across outpatient and specialty care environments. The Analyst functions as a

subject matter expert (SME)

within an AMS model, providing expert?level support to multiple clients, offering product insight, and driving optimization initiatives that enhance usability, performance, and efficiency. The ideal candidate brings both

technical and operational acumen , collaborating with clients to improve system adoption, clinical documentation, and care coordination supporting organizational growth and strategic expansion initiatives. Key Responsibilities Epic Ambulatory Design, Build & Configuration Lead configuration, build, and optimization activities for

EpicCare Ambulatory , including

SmartSets, SmartForms, SmartLinks, SmartTexts, preference lists, order panels, and visit types . Translate clinical and operational requirements into efficient Epic designs that improve provider workflow, compliance, and patient experience. Collaborate with ambulatory operations, physicians, and care teams to standardize workflows and ensure alignment with best practices. Design and maintain specialty?specific configurations that support integrated care delivery and reduce documentation burden. Participate in Epic version upgrades, evaluating new functionality and implementing relevant features. Maintain comprehensive build documentation and adhere to AMS configuration management and change control standards.

AMS Support & Maintenance

Provide

advanced L2/L3?level application support

for EpicCare Ambulatory across multiple AMS clients, ensuring timely resolution of issues and optimization of workflows. Troubleshoot build defects, workflow gaps, and integration issues across related modules (MyChart, Orders, ClinDoc, or Cadence). Execute configuration changes, environment updates, and testing according to AMS SLAs and governance processes. Monitor performance, proactively identifying trends and recommending sustainable improvements. Participate in regression testing and validation during upgrades or client?specific optimization projects.

Subject Matter Expertise & Client Advisory

Serve as the

Epic Ambulatory SME , providing thought leadership on design strategy, system optimization, and Epic roadmap alignment. Offer

product insight

into Epic Ambulatory capabilities, upcoming features, and module limitations to guide client decisions. Support

RFP responses, solution design sessions, and business development efforts

with technical and workflow expertise. Advise clients on strategies for provider engagement, documentation efficiency, and clinical quality improvement through Epic optimization. Partner with clients to support expansion initiatives, specialty growth, and integration with external systems or service lines.

Collaboration & Delivery Excellence

Collaborate closely with other AMS analysts and leads supporting related modules (MyChart, Orders, Cadence, ClinDoc) to deliver cohesive, integrated Epic support. Participate in client governance and AMS performance review meetings, reporting on incident trends, build activity, and optimization progress. Mentor and coach junior analysts, sharing best practices and supporting knowledge transfer within the AMS team. Contribute to AMS templates, documentation standards, and toolkits that enhance delivery consistency and client value.

Qualifications

Bachelors degree in Information Systems, Computer Science, Nursing, or related field (or equivalent experience). Minimum 5+ years of EpicCare Ambulatory experience

in build, configuration, and support within a healthcare IT, consulting, or AMS environment. Active

EpicCare Ambulatory certification

required (additional certifications such as MyChart, Cadence, or Orders a plus). Deep understanding of

Epic Ambulatory workflows , including provider documentation, ordering, scheduling, and care coordination. Experience supporting

ambulatory specialty clinics

(e.g., cardiology, oncology, orthopedics, primary care). Proven success in application support, build optimization, and cross?module integration. Strong analytical, communication, and problem?solving skills. Demonstrated ability to manage multiple priorities and clients in a fast?paced AMS or consulting environment.

Core Competencies

Epic Expertise:

Deep understanding of EpicCare Ambulatory design, configuration, and clinical workflows. Clinical Insight:

Ability to align ambulatory workflows with best practices and regulatory requirements. Analytical Thinking:

Excels in troubleshooting, root cause analysis, and system optimization. Client Partnership:

Builds trusted relationships and provides proactive, consultative guidance. Cross?Module Collaboration:

Works effectively across integrated Epic applications (MyChart, Orders, ClinDoc). Quality & Governance:

Delivers accurate, compliant build and documentation in line with AMS standards. Continuous Improvement:

Identifies opportunities for workflow efficiency and user satisfaction. Strategic Perspective:

Understands Epic product roadmap, capabilities, and limitations to guide client strategy.

Join Our Talent Community

Tell us about yourself, and we will keep you informed about opportunities that match your interests. Copyright 2025 HTC Global Services. All rights reserved. At HTC Global Services, our culture is an embodiment of who we are a value?led organization committed to the success of our people and customers. Hybrid and Workplace flexibility Work?Life?Balance Well?defined career development plan Rewards & Recognition program L&D focuses on upskilling Hands?on experience on Emerging Technologies and Digital Transformation Career Mobility programs

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #J-18808-Ljbffr