Service Delivery Manager (Public Sector Domain) - Singaporean Only | Multiple Op

Location: Central Remuneration: Base + Annual Variable Bonus + Allowances Working Arrangement: Fully Onsite Job Responsibilities • Oversee the successful delivery of multiple enterprise projects, ensuring adherence to project timelines, budgets, and quality standards. • Manage project teams, providing guidance, coaching, and support to ensure project success. • Collaborate with cross-functional teams, such as operations, pre-sales and sales to ensure seamless project execution. • Develop and maintain project plans, tracking progress and resolving any issues or risks that may impact project delivery. • Contribute to the development and implementation of strategies to improve project delivery efficiency and cost-effectiveness. • Proactively identify, assess, and mitigate project risks, ensuring appropriate governance and compliance measures are in place. • Stay abreast of industry trends, regulations, and best practices, applying this knowledge to drive project success. • Collaborate with client stakeholders to understand their requirements, manage expectations, and ensure high levels of customer satisfaction. • Identify opportunities for additional services or project expansions, working closely with the sales team to maximize customer satisfaction and business growth. • Contribute to the development and implementation of strategies to improve project profitability, including cost optimization and revenue enhancement. • Track project performance against budget and identify areas for improvement. Qualification & Experience • Bachelor's Degree in Information Technology or equivalent. • At least 5 years of experience in service delivery management or related roles, with a focus on delivering multiple projects. • Min 3 years of recent experience in managing large-scale service delivery projects in the public sector industry. • Prior background in IT Infrastructure required. • Strong customer engagement and relationship management skills. • Excellent leadership and team management abilities. • Exceptional communication and presentation skills, with the ability to effectively convey complex technical information to both technical and non-technical stakeholders. • Demonstrated track record of delivering projects on time, within budget, and with high customer satisfaction. • Ability to thrive in a fast-paced and dynamic environment. Harineshwari Lakxmi

| EA Personnel Reg No: R25139423 APBA TG Human Resource Pte Ltd | EA License: 14C7275

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