Gently
Head of Operations, Fulfillment & Last Mile
Gently, Los Angeles, California, United States, 90079
Head of Operations, Fulfillment & Last Mile
Join to apply for the
Head of Operations, Fulfillment & Last Mile
role at
Gently Head of Operations, Fulfillment & Last Mile
Join to apply for the
Head of Operations, Fulfillment & Last Mile
role at
Gently This range is provided by Gently. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$150,000.00/yr - $180,000.00/yr Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Head of Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision. We are looking for a highly motivated and experienced Head of Operations, Fulfillment & Last Mile to join our team. The individual will be responsible for leading data-driven operational excellence, overseeing systems and processes, and evolving our logistics infrastructure, which serves both enterprise retailers and DTC eCommerce customers. This role would be based in Los Angeles, CA and report directly to the company founders. Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Head of Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision.
We are looking for a highly motivated and experienced Head of Operations, Fulfillment & Last Mile to join our team. The individual will be responsible for leading data-driven operational excellence, overseeing systems and processes, and evolving our logistics infrastructure, which serves both enterprise retailers and DTC eCommerce customers. This role would be based in Los Angeles, CA and report directly to the company founders.
Tasks
Develop and implement a scalable logistics infrastructure to support rapid growth across fleet management, middle mile transportation, sortation, warehouse management, fulfillment, and last mile delivery.
Lead and implement data-driven procedures and systems across the company to ensure operational efficiency, customer satisfaction and effectiveness.
Develop and implement robust supply chain metrics, cost models and KPIs to measure performance and track progress against goals.
Oversee day-to-day logistics operations and workforce, ensuring timely and cost-effective fulfillment and delivery.
Manage relationships with third-party logistics providers and negotiate contracts to optimize costs and service levels.
Provides leadership for continuous improvement in current logistic setup (e.g. processes, technology/tools, physical infrastructure, vendor partnerships, etc.).
Directly responsible for P&L, compliance and workforce (e.g., hiring, training, and developing logistics staff)
Proactively communicate supply chain issues, risks, and opportunities to senior management and drive collaborative solutions.
Work with Sales and Marketing to forecast and plan for changes in demand and make necessary adjustments to optimize assets and resources
Requirements
10-15 years’ experience in logistics, supply chain, 3PL, last-mile, operations or related field, especially in an entrepreneurial environment
Substantial experience in developing logistics/last-mile operations for both retail and DTC eCommerce business
Proven track record of scaling operations from a pre-seed / seed company to series B or later in a senior leadership role, with direct responsibility of P&L
Proven track record of adopting technology and analytical solutions to optimize logistical processes and achieve business objectives
Strong understanding of supply chain best practices, industry trends, and emerging technologies.
Entrepreneurial, growth mindset, scrappy, roll-up-the-sleeves attitude
Benefits
Total compensation 150K-180K (including bonus) plus competitive stock option package as a key early stage leader
Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function General Business Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Gently by 2x Get notified about new Head of Operations jobs in
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Join to apply for the
Head of Operations, Fulfillment & Last Mile
role at
Gently Head of Operations, Fulfillment & Last Mile
Join to apply for the
Head of Operations, Fulfillment & Last Mile
role at
Gently This range is provided by Gently. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$150,000.00/yr - $180,000.00/yr Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Head of Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision. We are looking for a highly motivated and experienced Head of Operations, Fulfillment & Last Mile to join our team. The individual will be responsible for leading data-driven operational excellence, overseeing systems and processes, and evolving our logistics infrastructure, which serves both enterprise retailers and DTC eCommerce customers. This role would be based in Los Angeles, CA and report directly to the company founders. Gently is an innovation-driven, same-day fulfillment and delivery provider enabling e-commerce and retail brands to offer lightning-fast, cost-efficient and sustainable same-day delivery and returns. Since launch in April 2023, the company secured significant early stage funding, grew with over 50% M-o-M and closed partnerships with leading brands and retailers. As Gently enters its next phase of growth, we are looking to add a Head of Operations to our leadership team who can support the successful operational management of our rapid expansion while ensuring excellence in the execution of Gently’s ambitious vision.
We are looking for a highly motivated and experienced Head of Operations, Fulfillment & Last Mile to join our team. The individual will be responsible for leading data-driven operational excellence, overseeing systems and processes, and evolving our logistics infrastructure, which serves both enterprise retailers and DTC eCommerce customers. This role would be based in Los Angeles, CA and report directly to the company founders.
Tasks
Develop and implement a scalable logistics infrastructure to support rapid growth across fleet management, middle mile transportation, sortation, warehouse management, fulfillment, and last mile delivery.
Lead and implement data-driven procedures and systems across the company to ensure operational efficiency, customer satisfaction and effectiveness.
Develop and implement robust supply chain metrics, cost models and KPIs to measure performance and track progress against goals.
Oversee day-to-day logistics operations and workforce, ensuring timely and cost-effective fulfillment and delivery.
Manage relationships with third-party logistics providers and negotiate contracts to optimize costs and service levels.
Provides leadership for continuous improvement in current logistic setup (e.g. processes, technology/tools, physical infrastructure, vendor partnerships, etc.).
Directly responsible for P&L, compliance and workforce (e.g., hiring, training, and developing logistics staff)
Proactively communicate supply chain issues, risks, and opportunities to senior management and drive collaborative solutions.
Work with Sales and Marketing to forecast and plan for changes in demand and make necessary adjustments to optimize assets and resources
Requirements
10-15 years’ experience in logistics, supply chain, 3PL, last-mile, operations or related field, especially in an entrepreneurial environment
Substantial experience in developing logistics/last-mile operations for both retail and DTC eCommerce business
Proven track record of scaling operations from a pre-seed / seed company to series B or later in a senior leadership role, with direct responsibility of P&L
Proven track record of adopting technology and analytical solutions to optimize logistical processes and achieve business objectives
Strong understanding of supply chain best practices, industry trends, and emerging technologies.
Entrepreneurial, growth mindset, scrappy, roll-up-the-sleeves attitude
Benefits
Total compensation 150K-180K (including bonus) plus competitive stock option package as a key early stage leader
Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function General Business Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Gently by 2x Get notified about new Head of Operations jobs in
Los Angeles, CA . Head of Facilities & Warehousing Operations (Locations Inside)
Los Angeles Metropolitan Area $225,000.00-$325,000.00 2 weeks ago Santa Fe Springs, CA $110,000.00-$140,000.00 2 weeks ago Global Head of Advertising and Creative Operations
Los Angeles, CA $253,000.00-$335,000.00 3 weeks ago Santa Monica, CA $112,800.00-$186,500.00 2 weeks ago Regional Head of Drayage Operations, West Coast
Santa Fe Springs, CA $220,000.00-$230,000.00 1 week ago Executive Director, Production Operations
Santa Monica, CA $140,000.00-$150,000.00 1 week ago Los Angeles, CA $139,650.00-$334,400.00 3 weeks ago Monrovia, CA $235,000.00-$384,000.00 14 hours ago Head of IT / Digital Transformation (Relocation to Vietnam Required)
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Culver City, CA $120.00-$135.00 1 week ago Associate Director, Studio Strategy and Operations - Activision
Santa Monica, CA $143,060.00-$264,846.00 1 week ago Associate Director, Studio Strategy and Operations - Activision
Santa Monica, CA $143,060.00-$264,846.00 1 week ago Operations Executive Director Early Learning (Head Start/Early Head Start) - YMCA of Metropolitan Los Angeles
Maywood, CA $82,400.00-$88,665.00 1 month ago Los Angeles, CA $125,000.00-$160,000.00 2 weeks ago Los Angeles, CA $100,000.00-$130,000.00 2 weeks ago Senior Manager, Strategic Initiatives - Merchant Strategy & Operations
Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
Los Angeles, CA $167,000.00-$307,500.00 2 weeks ago Los Angeles, CA $180,000.00-$230,000.00 2 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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