Positively Partners
Project Place Director of Client Services
Positively Partners, Boston, Massachusetts, us, 02298
About Project Place
Project Place promotes a community of hope and opportunity for homeless and low-income individuals by providing the skills, education and resources needed to obtain and sustain employment and housing. For over 50 years, Project Place has been a resource for individuals who are experiencing homelessness in Boston. Through innovative programming, including social enterprises, we facilitate the successful transition of individuals to economic self-sufficiency. Comprehensive programming consists of classroom instruction, credential training, case management services, housing and job placement, retention and career services.
About This Role
As Director of Client Services, you will be a key member of our Senior Leadership Team, leading all aspects of Project Place's comprehensive client services from initial enrollment through program completion and two-year post-program follow-up. You will oversee case management & stabilization services, housing programs (including permanent supportive housing and transitional housing), and serve as the clinical expert who brings a trauma-informed, holistic perspective to our organizational culture and programming decisions.
This role requires both clinical expertise and strong operational leadership. You will design and implement systems that ensure consistent, high-quality client services while developing staff capacity through training and coaching. You will be responsible for creating the structure and procedures that govern client interactions, holding accountability conversations with clients when necessary, and serving as the point of contact for client grievances across all programming.
The Director of Client Services reports to the Executive Director and works collaboratively with the Senior Leadership Team to advance Project Place's mission through cross-departmental innovation and strategic program development.
What You'll Do
Senior Leadership & Cross-Departmental Collaboration
Serve as a member of the Senior Leadership Team, actively supporting organizational growth and development aligned with Project Place's mission, vision, and core values
Lead cross-departmental initiatives and collaborate effectively across all program areas (stabilization, education, small businesses, and employment services)
Bring clinical expertise and perspective to organizational decision-making, including new program development and business planning
Partner with the Executive Director to identify data collection needs and analyze client outcomes to inform program improvements and design
Represent Project Place at community and municipal meetings, including those with the Mayor’s Office of Housing, and the Executive Office of Housing & Liveable Communities.
Clinical Leadership & Staff Development Provide clinical expertise and trauma-informed perspective to guide organizational culture and approach to client services
Identify training gaps and develop comprehensive training solutions for program staff, delivering both virtual and in-person sessions
Lead staff meetings and facilitate training on topics ranging from clinical best practices to operational procedures
Provide ongoing coaching and consultation to program staff around practices that encourage client stability and success
Provide clinical supervision to interns
Conduct crisis intervention and provide support to both staff and clients, including making referrals to necessary services
Foster staff understanding of trauma, mental health, substance use disorder, and other factors affecting client behavior and engagement
Client Services Systems & Operations Oversee all client services from enrollment through program completion and two-year post-program follow-up
Design and implement comprehensive case management systems and procedures that ensure consistency across all programming
Create and maintain organizational procedures for client interactions, including intake processes, service delivery standards, and completion protocols
Establish clear guidelines for client accountability, including procedures for addressing problematic behavior and creating pathways for re-engagement
Serve as the designated point of contact for all client grievances and concerns across programming
Lead difficult conversations with clients regarding boundaries, expectations, and community standards
Program Management & Direct Supervision Provide direct supervision to 3-6 staff and their teams in a comprehensive, collaborative manner emphasizing Project Place values
Oversee permanent supportive housing (Gatehouse), transitional housing (Betty’s Place), and stabilization programs
Manage all aspects of wrap-around case management services for clients throughout their Project Place experience
Lead recruitment, hiring, training, and development of program managers and support their supervision of client-facing staff
Conduct weekly individual supervision meetings and support professional development of team members
Assist with onboarding and orientation of new staff in collaboration with team leaders
Data Analysis & Reporting Track, document and analyze key client enrollment and outcome data using data management tools
Lead all internal and external reporting related to homeless resource center and agency stabilization services
Use data analysis to assess service effectiveness, identify areas for improvement, and inform program strategy & design
Partner with leadership team to establish data collection systems that support evidence-based decision making
Qualifications There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.
Required Master's degree in social work, psychology, or related clinical field
Current clinical licensure (LICSW, LCSW, LMFT, LMHC or equivalent)
Experience managing teams of more than 3 direct reports consistently
Clinical experience in nonprofit or community-based settings, with understanding of how clinical practice operates within organizational systems
Strong facilitation skills with ability to lead groups of 30+ staff both virtually and in-person
Excellent problem-solving, analytical, and communication skills
Preferred Experience working with individuals experiencing homelessness, trauma, mental health and/or substance use disorders
Knowledge of housing programs and supportive services
Experience with data analysis and using data to inform program development
Experience working as a member of a senior leadership team in a multi-departmental organization
Comfort with technology and virtual facilitation platforms
Experience creating and implementing organizational policies and procedures
Background in training and staff development
Essential Qualities Collaborative mindset:
Ability to work effectively across departments and build strong partnerships with colleagues at all levels
Innovation orientation:
Demonstrated ability to identify problems, develop creative solutions, and implement change in partnership with teams
Strong boundaries:
Ability to hold accountability conversations with clients while maintaining therapeutic relationships and professional boundaries
Systems thinking:
Capacity to see the big picture and create organizational structures that support consistent, high-quality service delivery
Cultural humility:
Understanding of trauma-informed care and commitment to serving individuals with dignity and respect
Adaptability:
Comfort with change and ability to pivot quickly in an entrepreneurial nonprofit environment
Mission alignment:
Deep commitment to Project Place's mission to end homelessness by providing pathways to jobs, housing, and hope
Compensation & Benefits The salary range for this position is $90,000 to $100,000 and is commensurate with experience. Project Place offers a comprehensive benefits package that includes: Health insurance (vision & dental), and life and long-term disability insurance
401k plan with employer match
Paid time off, beginning at 3 weeks per year in the first year of employment
Professional development opportunities
More information about Project Place's benefits can be found [here]. Work Environment This position is full-time with availability for occasional evening work and is located at Project Place Headquarters in the South End neighborhood of Boston. The role requires 4 days per week in the office, with flexibility for remote work one day per week. Timeline and Hiring Process We will review and respond to all applications received. Candidates elected to advance through the process can expect: Initial screening with Positively Partners
Hiring manager interview with Executive Director
Virtual facilitation simulation activity with senior program leadership
In-person interview day including senior leadership panel and meet-and-greet with direct reports
Comprehensive reference check process
Expected start date is late September 2025. How to Apply To apply for this position, please submit a resume and thoughtfully written cover letter through our online portal. We will review and respond to all applications received. For confidential inquiries or assistance completing the application, please contact
mcarlton@positivelypartners.org
. Equal Opportunity Statement Project Place is an equal opportunity employer and we encourage candidates of color, women, LGBTQ+, low-income, and non-college degree holders to apply. Project Place prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law. --
Copyright 2025 Positively Partners LLC
#J-18808-Ljbffr
Lead cross-departmental initiatives and collaborate effectively across all program areas (stabilization, education, small businesses, and employment services)
Bring clinical expertise and perspective to organizational decision-making, including new program development and business planning
Partner with the Executive Director to identify data collection needs and analyze client outcomes to inform program improvements and design
Represent Project Place at community and municipal meetings, including those with the Mayor’s Office of Housing, and the Executive Office of Housing & Liveable Communities.
Clinical Leadership & Staff Development Provide clinical expertise and trauma-informed perspective to guide organizational culture and approach to client services
Identify training gaps and develop comprehensive training solutions for program staff, delivering both virtual and in-person sessions
Lead staff meetings and facilitate training on topics ranging from clinical best practices to operational procedures
Provide ongoing coaching and consultation to program staff around practices that encourage client stability and success
Provide clinical supervision to interns
Conduct crisis intervention and provide support to both staff and clients, including making referrals to necessary services
Foster staff understanding of trauma, mental health, substance use disorder, and other factors affecting client behavior and engagement
Client Services Systems & Operations Oversee all client services from enrollment through program completion and two-year post-program follow-up
Design and implement comprehensive case management systems and procedures that ensure consistency across all programming
Create and maintain organizational procedures for client interactions, including intake processes, service delivery standards, and completion protocols
Establish clear guidelines for client accountability, including procedures for addressing problematic behavior and creating pathways for re-engagement
Serve as the designated point of contact for all client grievances and concerns across programming
Lead difficult conversations with clients regarding boundaries, expectations, and community standards
Program Management & Direct Supervision Provide direct supervision to 3-6 staff and their teams in a comprehensive, collaborative manner emphasizing Project Place values
Oversee permanent supportive housing (Gatehouse), transitional housing (Betty’s Place), and stabilization programs
Manage all aspects of wrap-around case management services for clients throughout their Project Place experience
Lead recruitment, hiring, training, and development of program managers and support their supervision of client-facing staff
Conduct weekly individual supervision meetings and support professional development of team members
Assist with onboarding and orientation of new staff in collaboration with team leaders
Data Analysis & Reporting Track, document and analyze key client enrollment and outcome data using data management tools
Lead all internal and external reporting related to homeless resource center and agency stabilization services
Use data analysis to assess service effectiveness, identify areas for improvement, and inform program strategy & design
Partner with leadership team to establish data collection systems that support evidence-based decision making
Qualifications There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.
Required Master's degree in social work, psychology, or related clinical field
Current clinical licensure (LICSW, LCSW, LMFT, LMHC or equivalent)
Experience managing teams of more than 3 direct reports consistently
Clinical experience in nonprofit or community-based settings, with understanding of how clinical practice operates within organizational systems
Strong facilitation skills with ability to lead groups of 30+ staff both virtually and in-person
Excellent problem-solving, analytical, and communication skills
Preferred Experience working with individuals experiencing homelessness, trauma, mental health and/or substance use disorders
Knowledge of housing programs and supportive services
Experience with data analysis and using data to inform program development
Experience working as a member of a senior leadership team in a multi-departmental organization
Comfort with technology and virtual facilitation platforms
Experience creating and implementing organizational policies and procedures
Background in training and staff development
Essential Qualities Collaborative mindset:
Ability to work effectively across departments and build strong partnerships with colleagues at all levels
Innovation orientation:
Demonstrated ability to identify problems, develop creative solutions, and implement change in partnership with teams
Strong boundaries:
Ability to hold accountability conversations with clients while maintaining therapeutic relationships and professional boundaries
Systems thinking:
Capacity to see the big picture and create organizational structures that support consistent, high-quality service delivery
Cultural humility:
Understanding of trauma-informed care and commitment to serving individuals with dignity and respect
Adaptability:
Comfort with change and ability to pivot quickly in an entrepreneurial nonprofit environment
Mission alignment:
Deep commitment to Project Place's mission to end homelessness by providing pathways to jobs, housing, and hope
Compensation & Benefits The salary range for this position is $90,000 to $100,000 and is commensurate with experience. Project Place offers a comprehensive benefits package that includes: Health insurance (vision & dental), and life and long-term disability insurance
401k plan with employer match
Paid time off, beginning at 3 weeks per year in the first year of employment
Professional development opportunities
More information about Project Place's benefits can be found [here]. Work Environment This position is full-time with availability for occasional evening work and is located at Project Place Headquarters in the South End neighborhood of Boston. The role requires 4 days per week in the office, with flexibility for remote work one day per week. Timeline and Hiring Process We will review and respond to all applications received. Candidates elected to advance through the process can expect: Initial screening with Positively Partners
Hiring manager interview with Executive Director
Virtual facilitation simulation activity with senior program leadership
In-person interview day including senior leadership panel and meet-and-greet with direct reports
Comprehensive reference check process
Expected start date is late September 2025. How to Apply To apply for this position, please submit a resume and thoughtfully written cover letter through our online portal. We will review and respond to all applications received. For confidential inquiries or assistance completing the application, please contact
mcarlton@positivelypartners.org
. Equal Opportunity Statement Project Place is an equal opportunity employer and we encourage candidates of color, women, LGBTQ+, low-income, and non-college degree holders to apply. Project Place prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, national origin, genetic characteristics, disability, status as a special disabled veteran or veteran, marital status, sexual orientation, sexual identity or any other basis prohibited by law. --
Copyright 2025 Positively Partners LLC
#J-18808-Ljbffr