Penske Automotive Group
Join as a Call Center Supervisor at Penske Automotive Group to deliver exceptional customer service experiences.
Base Pay Range $60,000.00/yr – $80,000.00/yr
Position Information The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruitment, and training of new hires. Effective communication and related duties are required.
Responsibilities
Provide consistently outstanding quality service to internal and external customers, presenting Penske Automotive Group (PAG) and its dealerships in a professional, customer‑oriented manner.
Review employment applications and participate in the interviewing process.
Conduct the performance evaluation process for team members.
Assist with associate training and coaching.
Serve as employee counselor and oversee performance improvement processes.
Understand the business concepts, practices, and procedures of the Contact Center and ensure associates adhere to service excellence standards.
Embody the department's mission statement and goals.
Demonstrate a positive attitude and keep the team focused during challenging situations (leadership).
Provide constructive feedback and recognition to the Manager.
Identify areas of improvement and evaluate training needs.
Arrive to work on time and follow instructions.
Communicate regularly with the manager and interact effectively with co‑workers.
Adhere to work rules and procedures and accept constructive criticism.
Maintain a professional appearance.
Qualifications
Uncompromising integrity in all interactions with co‑workers and guests.
Consistent and flexible schedule.
Education and Experience
High School diploma or GED required.
Previous supervisory experience, preferably in a similar position.
Language Skills Excellent oral and written communication skills.
Scope of Position This document outlines the general specifications of the role. Alternate duties may be assigned as necessary.
Apply With Us! Our interview process typically includes a phone interview, several in‑person interviews, background check, reference check, driving record review, and a drug screen. Apply today to join the best customer experience team in the automotive industry.
Penske Automotive Group is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require a valid driver’s license and a good driving record.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Other
Industries Retail Motor Vehicles
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Base Pay Range $60,000.00/yr – $80,000.00/yr
Position Information The Contact Center Supervisor assists the Manager with employee development, peer motivation, recruitment, and training of new hires. Effective communication and related duties are required.
Responsibilities
Provide consistently outstanding quality service to internal and external customers, presenting Penske Automotive Group (PAG) and its dealerships in a professional, customer‑oriented manner.
Review employment applications and participate in the interviewing process.
Conduct the performance evaluation process for team members.
Assist with associate training and coaching.
Serve as employee counselor and oversee performance improvement processes.
Understand the business concepts, practices, and procedures of the Contact Center and ensure associates adhere to service excellence standards.
Embody the department's mission statement and goals.
Demonstrate a positive attitude and keep the team focused during challenging situations (leadership).
Provide constructive feedback and recognition to the Manager.
Identify areas of improvement and evaluate training needs.
Arrive to work on time and follow instructions.
Communicate regularly with the manager and interact effectively with co‑workers.
Adhere to work rules and procedures and accept constructive criticism.
Maintain a professional appearance.
Qualifications
Uncompromising integrity in all interactions with co‑workers and guests.
Consistent and flexible schedule.
Education and Experience
High School diploma or GED required.
Previous supervisory experience, preferably in a similar position.
Language Skills Excellent oral and written communication skills.
Scope of Position This document outlines the general specifications of the role. Alternate duties may be assigned as necessary.
Apply With Us! Our interview process typically includes a phone interview, several in‑person interviews, background check, reference check, driving record review, and a drug screen. Apply today to join the best customer experience team in the automotive industry.
Penske Automotive Group is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require a valid driver’s license and a good driving record.
Seniority Level Mid‑Senior Level
Employment Type Full‑time
Job Function Other
Industries Retail Motor Vehicles
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