Credit Union of Atlanta
Member Solutions Collections Manager
Credit Union of Atlanta, Atlanta, Georgia, United States, 30383
Member Solutions Manager
Full-time
Responsibilities
Maintain an efficient and highly effective collection process.
Responsible for production and results of the collections staff, including monitoring of all past due accounts to include reporting via multiple software systems such as Excel and other reporting software.
Manage the collections efforts of the outsourced collections vendor.
Ensuring all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge‑off process meet credit union, state and federal lending regulations.
Manages all aspects of departmental staffing, to include hiring, training, coaching, counseling, performance evaluation, and if necessary, termination.
In conjunction with the Chief Operating Officer and Chief Financial Officer sets departmental goals and establishes performance minimums. Monitors production of all personnel by tracking goals on a monthly basis.
Responsible for policy and procedures updates as necessary.
Responsible for managing all third party vendor relationships related to collections, including JMFA and its Privilege Manager program related to negative balances, the credit union’s repossession and remarketing vendor for automobiles, collections attorneys, CPI (forced place insurance), and filing claims with our default insurance company after repossessed units are sold.
Monitor closely with third party vendor to ensure that all collection efforts are carried out in accordance with established policies and procedures.
Submit requests for extensions and modifications for approval.
Monitor and track payment history for loans that have been extended or modified.
For advanced cases of delinquency, determine delinquency causes and establish proper corrective action in a timely and efficient manner.
Establish/maintain interdepartmental relationships to ensure proper account maintenance and resolution.
Prepares monthly watch list of loans and recommends reserve allocations for the ALLL.
Ensures all loan and negative share/share draft letters and notices are generated daily and mailed out.
Ensures all past due accounts are worked regularly and followed up in a timely manner.
Update and log activity on accounts through delinquent loan recovery system.
Represent the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed.
Submit regular status reports to the Chief Operating and Chief Financial Officers
Ensures delinquent and charged‑off accounts are properly reported to collection agencies.
Prepare charge‑off reports, end of month reports and collection agency reports
File bankruptcy claims and follow‑up with attorneys on legal action
Ensures credit disputes are input into EOscar system.
Process payments from bankruptcy trustees and from Collections vendor
Maintain accurate records of all required logs/reports
Properly protect member information and fully abide by all governing rules/regulations
GPS : Installation, tracking and termination in timely manner
CPI : Skip tracing filing and payment received in timely manner, Insurance issues resolution
JMFA Reporting, Compliance letters, managing the program with training schedules
AUD/ACDV disputes responding
Process Charge off in system, Credit card
Process negative charge of fin system, JMFA and Chex systems
Updating chex system when charge off pd off
Attorney follow up on garnishment and other issues
Open lending claims filing and follow up
Notices for repo, sale and deficiency balance, 2nd deficiency as well
Cross collateralized letters
Provide Pay off letters
Release lien in VINtek
Pd Off Loan in Open lending
Research members accounts if decease, Provide accurate information
New cases with Synergent
All other duties as assigned by Supervisors.
Education Bachelor’s degree or related equivalent in experience
Skills
Three-five years experience managing a Collections Department.
Accounting experience preferred
Computer skills, Microsoft Word and Excel.
Pleasant and neat appearance.
Organization and time management skills; ability to meet deadlines
Ability to work independently without direct supervision
Ability to maintain professional demeanor in high pressure situations
Strong knowledge of collections and lending procedures, practices and lending qualifications associated with the loan processing and underwriting profession.
Must be familiar with mortgage and consumer collections, repossession, and credit reporting laws and requirements.
Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations.
Must be able to work in a time sensitive environment, making sound decisions, communicating these decision to members as well as internal staff.
Excellent communication and organizational skills.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Accounting/Auditing and Finance
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Responsibilities
Maintain an efficient and highly effective collection process.
Responsible for production and results of the collections staff, including monitoring of all past due accounts to include reporting via multiple software systems such as Excel and other reporting software.
Manage the collections efforts of the outsourced collections vendor.
Ensuring all consumer account collection activity, including collateral repossession, mortgage foreclosure, liquidation, and subsequent charge‑off process meet credit union, state and federal lending regulations.
Manages all aspects of departmental staffing, to include hiring, training, coaching, counseling, performance evaluation, and if necessary, termination.
In conjunction with the Chief Operating Officer and Chief Financial Officer sets departmental goals and establishes performance minimums. Monitors production of all personnel by tracking goals on a monthly basis.
Responsible for policy and procedures updates as necessary.
Responsible for managing all third party vendor relationships related to collections, including JMFA and its Privilege Manager program related to negative balances, the credit union’s repossession and remarketing vendor for automobiles, collections attorneys, CPI (forced place insurance), and filing claims with our default insurance company after repossessed units are sold.
Monitor closely with third party vendor to ensure that all collection efforts are carried out in accordance with established policies and procedures.
Submit requests for extensions and modifications for approval.
Monitor and track payment history for loans that have been extended or modified.
For advanced cases of delinquency, determine delinquency causes and establish proper corrective action in a timely and efficient manner.
Establish/maintain interdepartmental relationships to ensure proper account maintenance and resolution.
Prepares monthly watch list of loans and recommends reserve allocations for the ALLL.
Ensures all loan and negative share/share draft letters and notices are generated daily and mailed out.
Ensures all past due accounts are worked regularly and followed up in a timely manner.
Update and log activity on accounts through delinquent loan recovery system.
Represent the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed.
Submit regular status reports to the Chief Operating and Chief Financial Officers
Ensures delinquent and charged‑off accounts are properly reported to collection agencies.
Prepare charge‑off reports, end of month reports and collection agency reports
File bankruptcy claims and follow‑up with attorneys on legal action
Ensures credit disputes are input into EOscar system.
Process payments from bankruptcy trustees and from Collections vendor
Maintain accurate records of all required logs/reports
Properly protect member information and fully abide by all governing rules/regulations
GPS : Installation, tracking and termination in timely manner
CPI : Skip tracing filing and payment received in timely manner, Insurance issues resolution
JMFA Reporting, Compliance letters, managing the program with training schedules
AUD/ACDV disputes responding
Process Charge off in system, Credit card
Process negative charge of fin system, JMFA and Chex systems
Updating chex system when charge off pd off
Attorney follow up on garnishment and other issues
Open lending claims filing and follow up
Notices for repo, sale and deficiency balance, 2nd deficiency as well
Cross collateralized letters
Provide Pay off letters
Release lien in VINtek
Pd Off Loan in Open lending
Research members accounts if decease, Provide accurate information
New cases with Synergent
All other duties as assigned by Supervisors.
Education Bachelor’s degree or related equivalent in experience
Skills
Three-five years experience managing a Collections Department.
Accounting experience preferred
Computer skills, Microsoft Word and Excel.
Pleasant and neat appearance.
Organization and time management skills; ability to meet deadlines
Ability to work independently without direct supervision
Ability to maintain professional demeanor in high pressure situations
Strong knowledge of collections and lending procedures, practices and lending qualifications associated with the loan processing and underwriting profession.
Must be familiar with mortgage and consumer collections, repossession, and credit reporting laws and requirements.
Must possess the ability to remain calm, patient, objective, and professional when presented with difficult situations.
Must be able to work in a time sensitive environment, making sound decisions, communicating these decision to members as well as internal staff.
Excellent communication and organizational skills.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Accounting/Auditing and Finance
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