U.S. Venture, Inc.
Director, Client Success - Breakthrough
U.S. Venture, Inc., Green Bay, Wisconsin, United States, 54311
Position Summary
The Director, Client Success is responsible for maintaining and growing Breakthrough solutions within the current client base with many leading Fortune 500 organizations. The Director must represent the entire range of Breakthrough product offerings to clients and continually identify opportunities to add client value and drive revenue growth. This position will be located in Green Bay, WI with options for hybrid or remote work. Job Responsibilities
Establish strong, professional, and ongoing relationships with key stakeholders within assigned clients and elevate them to VP Transportation and Sustainability Leadership. Utilize Salesforce to map all client relationships and coordinate account planning for collaboration across functions within Breakthrough. Understand and articulate the value proposition of all Breakthrough product offerings and demonstrate the application specific to each client engagement. Lead strategy and change management to enable value through new client implementations and encourage early use of extended freight and sustainability tools. Identify opportunities to deliver additional value to current clients and coordinate associated deep selling activities with product sales leaders. Lead the account planning cycle to deliver extraordinary value and service through the development of 1‑ and 3‑year strategic roadmaps. Share experiences and develop best practices among Client Delivery team. Mentor, provide feedback, and development opportunities for Client Account Managers in alignment with Team Leads. Proactively assess, clarify, and validate client needs in partnership with Client Account Managers on an ongoing basis. Review usage logs of activity for system‑based users to determine patterns or changes in how they are deriving value. Achieve industry‑leading client and product retention metrics. Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit. Find a better way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization. Continuously learn and develop oneself professionally. Qualifications
Required
Bachelor’s degree with 10+ years of experience in sales, business development, and/or customer relations. Outstanding client relationship management skills. Ability to excel in a team environment. Proven track record of client retention and relationship building. Self‑motivated, with high energy and an engaging level of enthusiasm. Willingness and ability to travel up to 30%. Preferred
Experience in the fuel markets, transportation, or supply chain. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.
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The Director, Client Success is responsible for maintaining and growing Breakthrough solutions within the current client base with many leading Fortune 500 organizations. The Director must represent the entire range of Breakthrough product offerings to clients and continually identify opportunities to add client value and drive revenue growth. This position will be located in Green Bay, WI with options for hybrid or remote work. Job Responsibilities
Establish strong, professional, and ongoing relationships with key stakeholders within assigned clients and elevate them to VP Transportation and Sustainability Leadership. Utilize Salesforce to map all client relationships and coordinate account planning for collaboration across functions within Breakthrough. Understand and articulate the value proposition of all Breakthrough product offerings and demonstrate the application specific to each client engagement. Lead strategy and change management to enable value through new client implementations and encourage early use of extended freight and sustainability tools. Identify opportunities to deliver additional value to current clients and coordinate associated deep selling activities with product sales leaders. Lead the account planning cycle to deliver extraordinary value and service through the development of 1‑ and 3‑year strategic roadmaps. Share experiences and develop best practices among Client Delivery team. Mentor, provide feedback, and development opportunities for Client Account Managers in alignment with Team Leads. Proactively assess, clarify, and validate client needs in partnership with Client Account Managers on an ongoing basis. Review usage logs of activity for system‑based users to determine patterns or changes in how they are deriving value. Achieve industry‑leading client and product retention metrics. Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit. Find a better way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization. Continuously learn and develop oneself professionally. Qualifications
Required
Bachelor’s degree with 10+ years of experience in sales, business development, and/or customer relations. Outstanding client relationship management skills. Ability to excel in a team environment. Proven track record of client retention and relationship building. Self‑motivated, with high energy and an engaging level of enthusiasm. Willingness and ability to travel up to 30%. Preferred
Experience in the fuel markets, transportation, or supply chain. U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture. U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.
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