Colorado Coalition for the Homeless
Case Manager, Outreach and Engagement - 10671
Colorado Coalition for the Homeless, Denver, Colorado, United States, 80285
Case Manager, Outreach and Engagement - 10671
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves. Our Philosophy of Service
Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services. Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. Achieving excellence through continuous quality assurance, innovation and professional development. Using resources judiciously and effectively. Case Manager I
position will assist clients in attaining needs such as housing, public benefits, legal assistance, medical/mental health/substance treatment referrals, identification, and payee service referrals with the goal of ending their homelessness. The role also involves developing working relationships within and outside of the organization to improve client access to needed services and maintaining documentation of all services provided. The candidate selected for this role will be required to complete an internal credentialing and privileging process prior to a start date. Completion of credentialing is dependent on submission of necessary documents; a start date will be scheduled once credentialing and privileging is complete.
Additional Requirement Valid driver’s license required. This requirement may be waived based on overall candidate experience and current needs of the business. Benefits
Choice of HMO or PPO health insurance coverage options: full‑time employees contribute 1% of their earnings for their own HMO coverage and no more than 4% for eligible dependents. Same‑and opposite‑sex domestic partner coverage is offered. Choice of dental insurance or discount plan. Vision insurance. Flexible spending accounts for health care, dependent care and parking expenses. Free basic life and AD&D insurance coverage. Employee Assistance Program. Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting. Extensive paid time‑off, including 9 holidays, 12 days of sick leave and three weeks of vacation for new full‑time employees in their first year. Salary
$20.64 - $25.14 an hour, depending on total relevant years of experience. Essential Job Functions
Provides face‑to‑face services to homeless individuals, including recognizing and defining service needs, informing clients of available services and helping them access goods, financial benefits, ID, housing and other resources. Works collaboratively with homeless service providers in the community and CCH programs to coordinate communication and continuity of services. Provides services to clients in a trauma‑informed, culturally competent manner. Advocates for clients’ needs and systemic change to benefit people experiencing homelessness. Builds relationships with clients with the goal of securing housing, benefits and other resources needed to end homelessness. Transports homeless individuals using a CCH vehicle or an approved personal vehicle. Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high‑quality service. Meets with clients through a walk‑in process or sets individual appointments as needed. Completes all necessary documentation and electronic data entry requirements in HMIS and EHR in a timely and thorough manner and in compliance with HIPAA regulations. Maintains accurate and up‑to‑date records in the EHR. Records telephone and other communications in the EHR as needed. Manages tasks and scanning to keep the chart complete and current. Maintains accurate information regarding client insurance status. Utilizes the EHR and any future upgrades as directed. Assesses client needs and develops short‑ and long‑term service and treatment plans. Coordinates ongoing clinical and case management services to individuals. Returns all work‑related emails and voicemails in a timely manner. Qualifications Summary
Bachelor’s degree in human services, social work, psychology, international relations, or a related field preferred. Previous direct experience with homeless population preferred; prior experience with underserved populations in a direct human service field preferred. Knowledge, Skills, and Abilities
Sound critical thinking and decision‑making skills. Consistently superb customer service skills; excellent interpersonal/assertive communication skills and high emotional intelligence. Demonstrated sensitivity to and desire to work with underserved populations. Proficient in operating office equipment, such as computers, software (Microsoft Word, Excel, PowerPoint, e‑mail) and telephones. Excellent oral and written communication skills. Negotiation and mediation skills, especially in sensitive situations. Ability to communicate effectively with diverse populations. Ability to function as a member of an interdisciplinary team and collaborate with agencies. Ability to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos. Ability to pass automobile insurance carrier’s motor vehicle record investigation. Basic knowledge of factors contributing to the experience of homelessness. Basic knowledge of client engagement strategies, including common ground, open‑ended questions and reflective listening. Basic knowledge of harm reduction principles. Basic knowledge of equity, inclusion and diversity concepts, including implicit bias, racial disparities and power & privilege. Basic knowledge of healthy boundaries and client confidentiality. Equal Employment Opportunity
– The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law. Employees and applicants are required to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others.
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The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves. Our Philosophy of Service
Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services. Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. Achieving excellence through continuous quality assurance, innovation and professional development. Using resources judiciously and effectively. Case Manager I
position will assist clients in attaining needs such as housing, public benefits, legal assistance, medical/mental health/substance treatment referrals, identification, and payee service referrals with the goal of ending their homelessness. The role also involves developing working relationships within and outside of the organization to improve client access to needed services and maintaining documentation of all services provided. The candidate selected for this role will be required to complete an internal credentialing and privileging process prior to a start date. Completion of credentialing is dependent on submission of necessary documents; a start date will be scheduled once credentialing and privileging is complete.
Additional Requirement Valid driver’s license required. This requirement may be waived based on overall candidate experience and current needs of the business. Benefits
Choice of HMO or PPO health insurance coverage options: full‑time employees contribute 1% of their earnings for their own HMO coverage and no more than 4% for eligible dependents. Same‑and opposite‑sex domestic partner coverage is offered. Choice of dental insurance or discount plan. Vision insurance. Flexible spending accounts for health care, dependent care and parking expenses. Free basic life and AD&D insurance coverage. Employee Assistance Program. Dollar‑for‑dollar retirement plan matching contributions up to 5% of earnings with 3‑year vesting. Extensive paid time‑off, including 9 holidays, 12 days of sick leave and three weeks of vacation for new full‑time employees in their first year. Salary
$20.64 - $25.14 an hour, depending on total relevant years of experience. Essential Job Functions
Provides face‑to‑face services to homeless individuals, including recognizing and defining service needs, informing clients of available services and helping them access goods, financial benefits, ID, housing and other resources. Works collaboratively with homeless service providers in the community and CCH programs to coordinate communication and continuity of services. Provides services to clients in a trauma‑informed, culturally competent manner. Advocates for clients’ needs and systemic change to benefit people experiencing homelessness. Builds relationships with clients with the goal of securing housing, benefits and other resources needed to end homelessness. Transports homeless individuals using a CCH vehicle or an approved personal vehicle. Accepts referrals from CCH staff and other agencies and works collaboratively with staff of all agencies to provide high‑quality service. Meets with clients through a walk‑in process or sets individual appointments as needed. Completes all necessary documentation and electronic data entry requirements in HMIS and EHR in a timely and thorough manner and in compliance with HIPAA regulations. Maintains accurate and up‑to‑date records in the EHR. Records telephone and other communications in the EHR as needed. Manages tasks and scanning to keep the chart complete and current. Maintains accurate information regarding client insurance status. Utilizes the EHR and any future upgrades as directed. Assesses client needs and develops short‑ and long‑term service and treatment plans. Coordinates ongoing clinical and case management services to individuals. Returns all work‑related emails and voicemails in a timely manner. Qualifications Summary
Bachelor’s degree in human services, social work, psychology, international relations, or a related field preferred. Previous direct experience with homeless population preferred; prior experience with underserved populations in a direct human service field preferred. Knowledge, Skills, and Abilities
Sound critical thinking and decision‑making skills. Consistently superb customer service skills; excellent interpersonal/assertive communication skills and high emotional intelligence. Demonstrated sensitivity to and desire to work with underserved populations. Proficient in operating office equipment, such as computers, software (Microsoft Word, Excel, PowerPoint, e‑mail) and telephones. Excellent oral and written communication skills. Negotiation and mediation skills, especially in sensitive situations. Ability to communicate effectively with diverse populations. Ability to function as a member of an interdisciplinary team and collaborate with agencies. Ability to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos. Ability to pass automobile insurance carrier’s motor vehicle record investigation. Basic knowledge of factors contributing to the experience of homelessness. Basic knowledge of client engagement strategies, including common ground, open‑ended questions and reflective listening. Basic knowledge of harm reduction principles. Basic knowledge of equity, inclusion and diversity concepts, including implicit bias, racial disparities and power & privilege. Basic knowledge of healthy boundaries and client confidentiality. Equal Employment Opportunity
– The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers, and selecting vendors without regard to age, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law. Employees and applicants are required to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others.
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