TTEC Digital
Overview
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee‑first process. Our vision is a place where employees know they can thrive.
As a Conversational AI Bot Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full‑life cycle of an implementation project while interacting closely with the client to meet specific needs throughout the process.
What You’ll Be Doing
Lead voice and digital AI Self‑Service solutions for large, multi‑location contact centers
Design, develop, and implement AI self‑service applications with Google CCAI
Interface with clients, lead design decisions, and drive toward defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform unit testing of developed code
Assist with system and functional testing
What You’ll Bring to the Role
8+ years of architecture and design experience overall
4+ years of experience with Google Dialog Flow ES/CX
2+ years of technical on‑hands experience with Google Cloud CCAI or other conversational AI platforms such as Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc.
Google Certification a plus and/or badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience managing large multi‑site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience writing solution document designs/specifications for IVA applications
Experience with speech‑to‑text and text‑to‑speech services such as Nuance, Google, and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL, and Python etc.
Must be able to work independently, be organized, self‑motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back‑end data systems such as: Web Services REST API, SOAP, SQL Server, Oracle, NoSQL databases, Reporting
Bachelor’s degree required
Desired Experience
Staff management
1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
What You Can Expect
The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, vision, tax‑advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
Locations: only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
About TTEC Digital: TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company whose customer service representatives are located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
#LI-Remote
#J-18808-Ljbffr
As a Conversational AI Bot Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full‑life cycle of an implementation project while interacting closely with the client to meet specific needs throughout the process.
What You’ll Be Doing
Lead voice and digital AI Self‑Service solutions for large, multi‑location contact centers
Design, develop, and implement AI self‑service applications with Google CCAI
Interface with clients, lead design decisions, and drive toward defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform unit testing of developed code
Assist with system and functional testing
What You’ll Bring to the Role
8+ years of architecture and design experience overall
4+ years of experience with Google Dialog Flow ES/CX
2+ years of technical on‑hands experience with Google Cloud CCAI or other conversational AI platforms such as Amazon Lex, IBM Watson, Uniphore, Kore.ai, etc.
Google Certification a plus and/or badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience managing large multi‑site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience writing solution document designs/specifications for IVA applications
Experience with speech‑to‑text and text‑to‑speech services such as Nuance, Google, and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL, and Python etc.
Must be able to work independently, be organized, self‑motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back‑end data systems such as: Web Services REST API, SOAP, SQL Server, Oracle, NoSQL databases, Reporting
Bachelor’s degree required
Desired Experience
Staff management
1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
What You Can Expect
The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, vision, tax‑advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.
Locations: only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
About TTEC Digital: TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company whose customer service representatives are located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or disability. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
#LI-Remote
#J-18808-Ljbffr