IBM
Infrastructure & Technology System Services Representative San Jose CA San Jose,
IBM, San Jose, California, United States, 95199
IBM seeks to hire a
Systems Services Representative in the San Jose/San Francisco Bay Area . This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and Multi-Vendor systems and components, including hardware, networking, software, and operating systems in a consumer, commercial or data center environment.
This is a Long Term Supplemental position with a 2- year expected term. There is no guarantee or representation being made that there will be full time regular positions available to be applied to during or at the end of the term.
Your role and responsibilities
Support and maintain IBM zSeries Servers, IBM Power Servers, IBM Storage Products, Apple Macbooks, Lexmark Printers, Multi-Vendor Intel Servers, and Networking and Storage products.
Serve as the primary technical interface to clients for coordinating hardware/software support and delivering operational services.
Advise clients on preventive maintenance, configuration, operation, and environmental factors affecting system performance.
Perform services such as system assurance, systems-level problem determination, system discontinuance, and relocation of IBM and non-IBM systems.
Ensure high levels of client satisfaction through effective service delivery and technical support.
Act as the IBM technical lead during critical situations, managing resolution until completion.
Required education
High School Diploma/GED
Preferred education
Technical Diploma
Required technical and professional expertise
Must successfully pass an in-depth background verification check to access certain client facilities. Failure to clear this process may result in dismissal.
While the position is primarily M-F 8-5, the candidate needs to be flexible with his scheduling to be able to handle occasional overtime or reschedules for standby, weekend, or evening work.
Preferred technical and professional experience
Prefer prior experience in a customer facing, field service role.
Product training is provided, either via the web or go away classes.
ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
JOB DETAILS Job Title: System Services Representative San Jose CA
Date posted: 22-Oct-2025
Job ID: 66964
City: San Jose
State: California
Country: United States
Work arrangement: Hybrid
Area of work: Infrastructure & Technology
Employment type: Supplemental 2 (Fixed Term - Long)
Contract type: Fixed Term - Long Term
Projected Minimum Salary per year: 37,000.00
Projected Maximum Salary per year: 57,000.00
Position type: Entry Level
Work schedule: Up to 100% or 5 days a week (home on weekends - based on project requirements)
Company: (0147) International Business Machines Corporation
Shift: General (daytime)
#J-18808-Ljbffr
Systems Services Representative in the San Jose/San Francisco Bay Area . This role is for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and Multi-Vendor systems and components, including hardware, networking, software, and operating systems in a consumer, commercial or data center environment.
This is a Long Term Supplemental position with a 2- year expected term. There is no guarantee or representation being made that there will be full time regular positions available to be applied to during or at the end of the term.
Your role and responsibilities
Support and maintain IBM zSeries Servers, IBM Power Servers, IBM Storage Products, Apple Macbooks, Lexmark Printers, Multi-Vendor Intel Servers, and Networking and Storage products.
Serve as the primary technical interface to clients for coordinating hardware/software support and delivering operational services.
Advise clients on preventive maintenance, configuration, operation, and environmental factors affecting system performance.
Perform services such as system assurance, systems-level problem determination, system discontinuance, and relocation of IBM and non-IBM systems.
Ensure high levels of client satisfaction through effective service delivery and technical support.
Act as the IBM technical lead during critical situations, managing resolution until completion.
Required education
High School Diploma/GED
Preferred education
Technical Diploma
Required technical and professional expertise
Must successfully pass an in-depth background verification check to access certain client facilities. Failure to clear this process may result in dismissal.
While the position is primarily M-F 8-5, the candidate needs to be flexible with his scheduling to be able to handle occasional overtime or reschedules for standby, weekend, or evening work.
Preferred technical and professional experience
Prefer prior experience in a customer facing, field service role.
Product training is provided, either via the web or go away classes.
ABOUT BUSINESS UNIT IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.
YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.
JOB DETAILS Job Title: System Services Representative San Jose CA
Date posted: 22-Oct-2025
Job ID: 66964
City: San Jose
State: California
Country: United States
Work arrangement: Hybrid
Area of work: Infrastructure & Technology
Employment type: Supplemental 2 (Fixed Term - Long)
Contract type: Fixed Term - Long Term
Projected Minimum Salary per year: 37,000.00
Projected Maximum Salary per year: 57,000.00
Position type: Entry Level
Work schedule: Up to 100% or 5 days a week (home on weekends - based on project requirements)
Company: (0147) International Business Machines Corporation
Shift: General (daytime)
#J-18808-Ljbffr