Assort Health
Founding Customer Success Lead
Assort Health, San Francisco, California, United States, 94199
Join to apply for the Founding Customer Success Lead role at
Assort Health . The pay range is provided by Assort Health and will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $150,000.00/yr - $220,000.00/yr
Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty‑specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed
over 50M+ patient interactions , slashing average hold times from
11 minutes to 1 minute . Our platform now handles calls for
thousands of providers
with
98%+ resolution rates
and
99% scheduling accuracy . Patient satisfaction averages
4.4/5 , and we’ve achieved
11× revenue growth since Q4 2024 . We’re scaling rapidly and expanding adoption across the entire healthcare industry.
The Role We’re hiring our
Founding Customer Success Lead
to build and scale the systems that keep our customers thriving. You’ll be the bridge between our users and our product — leading a small but mighty team, designing the playbooks and tools that make our customers obsessed with Assort, and shaping how Customer Success works as we scale 3x.
What You’ll Do
Build the foundation for Customer Success at Assort Health — hire, train, and lead the early CS team members from 0→1.
Measure what matters — partner cross‑functionally with Agent Product & Engineering to track adoption, retention, and outcomes to continually raise the bar.
Translate feedback into action — collaborate closely with Product, Engineering, and Operations to ensure customer insights shape everything from early project scoping to full adoption and value realization.
Create scalable systems — design data‑driven processes, playbooks, and tooling for efficient and exceptional implementations.
Be the face of Assort — build deep relationships with clinic operators and partners who rely on us every day.
What You Bring
2+ years of people management experience — you know how to grow and motivate a team.
2+ years in Customer Success or Account Management.
A builder’s mindset — you’ve set up systems, processes, or teams from scratch.
You thrive in fast‑moving, ambiguous environments and turn chaos into structure.
Strong communicator and empathetic problem solver.
Bonus: Experience in healthcare or working with clinical customers.
Benefits & Perks for Assorties
Competitive Compensation – Including salary and employee stock options so you share in our success.
Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend – We’ll outfit your in‑office workspace so comfy as it’s productive.
Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
Wellness Stipend – Your physical and mental well‑being matters, and we’ve got a yearly stipend to prove it.
401(k) – Let us help you plan for the future. We’ve got you covered.
How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a
Day One Drive , relentlessly striving to improve, keep a
5‑Star Focus , as our customers are our lifeblood, always
Answer the Call , remembering that ownership and accountability are paramount, and show up with
One Pulse , because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industries:
Technology, Information and Internet
#J-18808-Ljbffr
Assort Health . The pay range is provided by Assort Health and will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $150,000.00/yr - $220,000.00/yr
Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty‑specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed
over 50M+ patient interactions , slashing average hold times from
11 minutes to 1 minute . Our platform now handles calls for
thousands of providers
with
98%+ resolution rates
and
99% scheduling accuracy . Patient satisfaction averages
4.4/5 , and we’ve achieved
11× revenue growth since Q4 2024 . We’re scaling rapidly and expanding adoption across the entire healthcare industry.
The Role We’re hiring our
Founding Customer Success Lead
to build and scale the systems that keep our customers thriving. You’ll be the bridge between our users and our product — leading a small but mighty team, designing the playbooks and tools that make our customers obsessed with Assort, and shaping how Customer Success works as we scale 3x.
What You’ll Do
Build the foundation for Customer Success at Assort Health — hire, train, and lead the early CS team members from 0→1.
Measure what matters — partner cross‑functionally with Agent Product & Engineering to track adoption, retention, and outcomes to continually raise the bar.
Translate feedback into action — collaborate closely with Product, Engineering, and Operations to ensure customer insights shape everything from early project scoping to full adoption and value realization.
Create scalable systems — design data‑driven processes, playbooks, and tooling for efficient and exceptional implementations.
Be the face of Assort — build deep relationships with clinic operators and partners who rely on us every day.
What You Bring
2+ years of people management experience — you know how to grow and motivate a team.
2+ years in Customer Success or Account Management.
A builder’s mindset — you’ve set up systems, processes, or teams from scratch.
You thrive in fast‑moving, ambiguous environments and turn chaos into structure.
Strong communicator and empathetic problem solver.
Bonus: Experience in healthcare or working with clinical customers.
Benefits & Perks for Assorties
Competitive Compensation – Including salary and employee stock options so you share in our success.
Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend – We’ll outfit your in‑office workspace so comfy as it’s productive.
Top‑Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
Wellness Stipend – Your physical and mental well‑being matters, and we’ve got a yearly stipend to prove it.
401(k) – Let us help you plan for the future. We’ve got you covered.
How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a
Day One Drive , relentlessly striving to improve, keep a
5‑Star Focus , as our customers are our lifeblood, always
Answer the Call , remembering that ownership and accountability are paramount, and show up with
One Pulse , because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Job function:
Other
Industries:
Technology, Information and Internet
#J-18808-Ljbffr