Dignity Health
Job Summary and Responsibilities
As our Director of Quality and Patient Safety at St. Mary Medical Center, you’ll lead ongoing quality improvement initiatives that include collaboration between many healthcare professionals. Each day you’ll make data-driven decisions to ensure our patients continuously receive high-quality care resulting in positive outcomes. In this cornerstone leadership role, you’ll analyze data and implement different strategies for performance improvements, quality outcomes, risk reduction/mitigation, patient safety, and infection control. We are offering a sign‑on bonus not to exceed 10% of salary for this position.
Benefits
Sign‑on bonus.
Relocation assistance.
Annual performance‑based bonus program.
Annual employer contribution to retirement program (no employee contribution needed).
Medical benefits for the employee at no payroll deduction.
Accrued 33 days PTO annually.
Job Requirements Required Education and Experience
Bachelor’s degree in a healthcare-related field required, or five (5) years of related job or industry experience in lieu of degree.
Minimum of five (5) years of progressive management responsibility in a health care setting, two (2) of which is related to managing an acute care organization’s Quality Improvement Program, required.
Minimum of two (2) years of clinical, patient care experience or equivalent required.
Required Licensure
Current State License in a clinical field required. Five (5) years’ experience in Quality Management can be used in lieu of state license.
Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.
Required Special Skills and Training
Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.
Knowledge and expertise in specific performance improvement/CQI methodologies (e.g., Six Sigma, LEAN).
Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).
Experience with the event reporting process, root cause analyses, and event investigation/review.
Experience with patient complaint/grievance investigations and prompt resolution.
Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
Knowledge of processes, tools and techniques for assessing and controlling an organization’s exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
Ability to manage collaboratively and coach others to achieve optimal performance; delegate effectively; praise/reward.
Where You'll Work Founded as a faith-based hospital in 1923 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Mary Medical Center is a 389‑bed, acute care, nonprofit hospital located in Long Beach, California. The hospital offers a full complement of services, including a Level II trauma center, cardiac and vascular center, surgical weight loss, maternity and the CARE Center, which is a recognized PrEP center of excellence. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/stmarymedical for more information. One Community. One Mission. One California.
Pay Range $69.27 - $103.04 /hour
Seniority Level Director
Employment Type Full‑time
Job Function Quality Assurance
Industry Hospitals and Health Care
#J-18808-Ljbffr
Benefits
Sign‑on bonus.
Relocation assistance.
Annual performance‑based bonus program.
Annual employer contribution to retirement program (no employee contribution needed).
Medical benefits for the employee at no payroll deduction.
Accrued 33 days PTO annually.
Job Requirements Required Education and Experience
Bachelor’s degree in a healthcare-related field required, or five (5) years of related job or industry experience in lieu of degree.
Minimum of five (5) years of progressive management responsibility in a health care setting, two (2) of which is related to managing an acute care organization’s Quality Improvement Program, required.
Minimum of two (2) years of clinical, patient care experience or equivalent required.
Required Licensure
Current State License in a clinical field required. Five (5) years’ experience in Quality Management can be used in lieu of state license.
Certified Professional in Healthcare Quality (CPHQ), or Healthcare Quality and Management Certification (HCQM), or Certificate of Professional Healthcare Quality and Patient Safety (CPQPS) within 2 years of employment is required.
Required Special Skills and Training
Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Knowledge of federal, state and local healthcare related laws and regulations; ability to comply with these in healthcare practices and activities.
Experience developing and implementing clinical, service and operational process improvement initiatives, both small and large scale.
Knowledge and expertise in specific performance improvement/CQI methodologies (e.g., Six Sigma, LEAN).
Current knowledge of accreditation and regulatory requirements for acute and ambulatory care services (e.g. state, federal, local regulations; Joint Commission, etc.).
Experience with the event reporting process, root cause analyses, and event investigation/review.
Experience with patient complaint/grievance investigations and prompt resolution.
Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
Familiar with all legal documents related to hospital liability, including management of subpoenas, Summaries and Complaints and other related activities.
Knowledge of processes, tools and techniques for assessing and controlling an organization’s exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations.
Ability to manage collaboratively and coach others to achieve optimal performance; delegate effectively; praise/reward.
Where You'll Work Founded as a faith-based hospital in 1923 by the Sisters of Charity of the Incarnate Word, Dignity Health – St. Mary Medical Center is a 389‑bed, acute care, nonprofit hospital located in Long Beach, California. The hospital offers a full complement of services, including a Level II trauma center, cardiac and vascular center, surgical weight loss, maternity and the CARE Center, which is a recognized PrEP center of excellence. The hospital shares a legacy of humankindness with Dignity Health, one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/stmarymedical for more information. One Community. One Mission. One California.
Pay Range $69.27 - $103.04 /hour
Seniority Level Director
Employment Type Full‑time
Job Function Quality Assurance
Industry Hospitals and Health Care
#J-18808-Ljbffr