Intuit
Overview
Are you fascinated by solving the puzzles that emerge for businesses that operate at extreme scale? Do you have a passion for growing new businesses and building awesome customer experiences? Intuit is disrupting in-person expert financial services with fast-growing brands like TurboTax Live and Quickbooks Live, including local retail offices launched in early 2025. This growth has created an exciting opportunity for a data-driven customer experience leader to massively scale our TurboTax professional services by using impactful insights to drive customer experience decisions and massively scale. As the Staff Customer Experience Professional for Assisted Services in the Consumer Group, you will be an individual contributor with a strong cross-functional leadership position to formulate and drive scaling initiatives for products such as TurboTax Live, TurboTax Live Full Service, and TurboTax Live for Business – Intuit’s fastest-growing product lines.
Responsibilities
Drive Business Initiatives: Own critical initiatives with high visibility to Consumer Group leadership to improve conversion, quality, and efficiency of Live Service products. Collaborate with leadership, analytics teams, and operating teams to use data and evidence to formulate and execute key initiatives. Guide decisions with data-driven judgment, inspire cross-functional partners to action, and drive an execution plan to achieve key objectives.
Advocate for the customer experience: Stay close to the pulse of the customer experience and use insights to drive decisions that delight customers. Maintain curiosity and seek listening posts (surveys, reviews, dashboards) and partner with User Research and Market Research. Develop new listening posts where gaps exist.
Develop high-performing mission teams: Build strong relationships with analytics, operations, product development, and marketing. Identify dependencies and resource gaps, and work to close them proactively.
Our Culture Get ready to grow – you’ll be challenged to think bolder, move faster, and have a bigger impact on this transformative offering. You’ll develop deep partnerships with designers, marketing and product managers, engineers, tax experts, analysts and operators dedicated to our mission, making everyday a rich and fun learning experience.
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Qualifications
5+ years of experience working as a product manager or customer experience leader
Startup or tech experience is a bonus
Seeks opportunities for change that enhance the business and customer experience
Experience as a business partner for senior leaders; comfortable distilling complex data into a simple storyline
Mentors cross-functional team members and develops talent
Insatiable curiosity with the intelligence and drive to seek out key information
Outstanding communication skills: tell stories with data, educate effectively, and motivate stakeholders
Excellent problem solving skills and end-to-end quantitative thinking
Ability to manage multiple projects to meet objectives and deadlines
Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits as per applicable plans. The expected base pay range for this position is:
Southern California, CA: $159,000.00 - 215,000.00
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at Intuit.
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Responsibilities
Drive Business Initiatives: Own critical initiatives with high visibility to Consumer Group leadership to improve conversion, quality, and efficiency of Live Service products. Collaborate with leadership, analytics teams, and operating teams to use data and evidence to formulate and execute key initiatives. Guide decisions with data-driven judgment, inspire cross-functional partners to action, and drive an execution plan to achieve key objectives.
Advocate for the customer experience: Stay close to the pulse of the customer experience and use insights to drive decisions that delight customers. Maintain curiosity and seek listening posts (surveys, reviews, dashboards) and partner with User Research and Market Research. Develop new listening posts where gaps exist.
Develop high-performing mission teams: Build strong relationships with analytics, operations, product development, and marketing. Identify dependencies and resource gaps, and work to close them proactively.
Our Culture Get ready to grow – you’ll be challenged to think bolder, move faster, and have a bigger impact on this transformative offering. You’ll develop deep partnerships with designers, marketing and product managers, engineers, tax experts, analysts and operators dedicated to our mission, making everyday a rich and fun learning experience.
Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Qualifications
5+ years of experience working as a product manager or customer experience leader
Startup or tech experience is a bonus
Seeks opportunities for change that enhance the business and customer experience
Experience as a business partner for senior leaders; comfortable distilling complex data into a simple storyline
Mentors cross-functional team members and develops talent
Insatiable curiosity with the intelligence and drive to seek out key information
Outstanding communication skills: tell stories with data, educate effectively, and motivate stakeholders
Excellent problem solving skills and end-to-end quantitative thinking
Ability to manage multiple projects to meet objectives and deadlines
Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits as per applicable plans. The expected base pay range for this position is:
Southern California, CA: $159,000.00 - 215,000.00
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at Intuit.
#J-18808-Ljbffr