Intercom
Manager, Account Executives (Commercial)
Intercom, San Francisco, California, United States, 94199
Manager, Account Executives (Commercial)
Join to apply for the
Manager, Account Executives (Commercial)
role at
Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Our core values drive us to build with speed, intensity, and deliver value. What’s the opportunity?
The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. Responsible for segment strategy, building a high‑performing team, and accelerating logo and revenue growth with a focus on Fin. We seek an innovative Sales Leader to develop and execute a value‑led sales strategy. What will I be doing?
Sales Strategy Execution:
Work with senior leadership to define and implement effective sales strategies for the North American Commercial segment. Oversee the development of sales plans and tactics aligned with company goals and regional market dynamics. Monitor the pipeline of opportunities to ensure timely and effective follow‑ups, deal closures, and revenue growth.
Performance Management:
Set clear performance expectations and KPIs for the Account Executive team. Track performance using CRM tools and dashboards. Analyze metrics and provide insights to optimize processes, identify trends, and forecast revenue.
Cross‑Functional Collaboration:
Partner with marketing, product, and customer success to develop tailored go‑to‑market strategies and ensure seamless customer experiences. Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
Customer Focus:
Maintain a strong understanding of customer needs and market trends to support the team in closing deals. Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, keeping the customer experience top of mind.
Reporting & Analytics:
Regularly report on team performance, sales pipeline, and market conditions to senior management. Provide data‑driven recommendations to improve sales performance and achieve growth targets.
What skills do I need?
5+ years in a quota‑carrying new business IC role with proven success. Experience working on complex and strategic deals (involving procurement, legal, security). 3+ years management experience. Previous experience building and executing on outbound sales motions. Exemplary new business sales experience, familiarity with Command of the Message and MEDDPICC a plus. Strong understanding of forecasting principles and ability to forecast revenue and trends accurately. Proven experience and passion for teaching and developing top talent. Experience developing GTM strategy, building and executing operational plans. A builder of businesses, able to attract and develop the best talent in the industry. Excellent communication skills across a variety of mediums (written, verbal, presentation, interpersonal). Adaptive, balancing short‑term and long‑term priorities. Benefits
Competitive salary and meaningful equity. Comprehensive medical, dental, and vision coverage. Regular compensation reviews – great work is rewarded. Flexible paid time off policy. Paid parental leave program. 401k plan & match. In‑office bicycle storage. Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $244,838–$292,405. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies
Intercom has a hybrid working policy; we expect employees to be in the office at least three days per week. We have a radically open and accepting culture, avoiding politically divisive topics in internal and external communications. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Referrals increase your chances of interviewing at Intercom by 2x.
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Join to apply for the
Manager, Account Executives (Commercial)
role at
Intercom Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Our core values drive us to build with speed, intensity, and deliver value. What’s the opportunity?
The role will lead a team of Account Executives primarily responsible for new business revenue in the North America Region. Responsible for segment strategy, building a high‑performing team, and accelerating logo and revenue growth with a focus on Fin. We seek an innovative Sales Leader to develop and execute a value‑led sales strategy. What will I be doing?
Sales Strategy Execution:
Work with senior leadership to define and implement effective sales strategies for the North American Commercial segment. Oversee the development of sales plans and tactics aligned with company goals and regional market dynamics. Monitor the pipeline of opportunities to ensure timely and effective follow‑ups, deal closures, and revenue growth.
Performance Management:
Set clear performance expectations and KPIs for the Account Executive team. Track performance using CRM tools and dashboards. Analyze metrics and provide insights to optimize processes, identify trends, and forecast revenue.
Cross‑Functional Collaboration:
Partner with marketing, product, and customer success to develop tailored go‑to‑market strategies and ensure seamless customer experiences. Work closely with senior leadership to ensure alignment on goals, budgets, and resource allocation.
Customer Focus:
Maintain a strong understanding of customer needs and market trends to support the team in closing deals. Ensure customers are handed off to the Relationship Management team thoughtfully and carefully, keeping the customer experience top of mind.
Reporting & Analytics:
Regularly report on team performance, sales pipeline, and market conditions to senior management. Provide data‑driven recommendations to improve sales performance and achieve growth targets.
What skills do I need?
5+ years in a quota‑carrying new business IC role with proven success. Experience working on complex and strategic deals (involving procurement, legal, security). 3+ years management experience. Previous experience building and executing on outbound sales motions. Exemplary new business sales experience, familiarity with Command of the Message and MEDDPICC a plus. Strong understanding of forecasting principles and ability to forecast revenue and trends accurately. Proven experience and passion for teaching and developing top talent. Experience developing GTM strategy, building and executing operational plans. A builder of businesses, able to attract and develop the best talent in the industry. Excellent communication skills across a variety of mediums (written, verbal, presentation, interpersonal). Adaptive, balancing short‑term and long‑term priorities. Benefits
Competitive salary and meaningful equity. Comprehensive medical, dental, and vision coverage. Regular compensation reviews – great work is rewarded. Flexible paid time off policy. Paid parental leave program. 401k plan & match. In‑office bicycle storage. Fun events for Intercomrades, friends, and family! Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $244,838–$292,405. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies
Intercom has a hybrid working policy; we expect employees to be in the office at least three days per week. We have a radically open and accepting culture, avoiding politically divisive topics in internal and external communications. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis. Is this role not quite what you're looking for? Join our Talent Community to stay connected with us. Referrals increase your chances of interviewing at Intercom by 2x.
#J-18808-Ljbffr