Medical University of South Carolina
MUSCP - Financial Counselor - Clements Ferry Medical Pavilion
Medical University of South Carolina, Lima, New York, United States
Job Description Summary
Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage issues for patients with assistance applying for Medicaid, disability, financial assistance, insurance coverage, or other resources. Provide patients co‑payment, deductible, and deposit information to be paid prior to services rendered for MUHA & UMA services.
Entity:
University Medical Associates (UMA) Only Employees and Financials
Worker Type:
Employee
Worker Sub‑Type:
Regular
Cost Center:
CC005462 UMA AMB MULT Clements Ferry MOB
Pay Rate Type:
Hourly
Pay Grade:
Health-19
Scheduled Weekly Hours:
40
Work Shift:
(not specified)
Job Description
Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of financial applications.
Minimize patient complaints through effective and accurate communication and education related to patient out‑of‑pocket costs for hospital and physician services.
Proactively identify discrepancies within EPIC Tool and work with appropriate teams to resolve.
Accept payments made in advance of service and hand off to appropriate billing office for posting to patient account.
For patient/families with insurance, calculate patient estimate based on plan, benefits and out‑of‑pocket thresholds; discuss and finalize method of payment. Ensure all activities are documented within EPIC.
Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, COBRA).
Work closely with internal and external peers and communicate at a high level of professionalism.
Interact with state workers and external partners to accomplish work efforts and ensure that all patient accounts are appropriately processed and worked for financial counseling.
Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
Work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
Comply with all MUSC Health Policies and Procedures.
Other duties as assigned.
Additional Job Description Required Minimum Training and Education: High School Degree or Equivalent. Work Experience: 0-6 months. Knowledge of medical terminology and knowledge/understanding of health insurance preferred; Must be proficient in Microsoft Word and Excel, with knowledge of EPIC preferred; Must be punctual and dependable, and have excellent interpersonal, oral, and written communication skills. Exhibit good organizational skills, and strong initiative to be goal‑oriented. Establish and maintain effective relationships with necessary contacts; must have a sense of professionalism and continuously seek self‑improvement.
Required Licensure, Certifications, Registrations: N/A
Degree of Supervision: Must be able to work independently with minimum supervision. Must exhibit the ability to analyze, and determine necessary steps to provide expected outcome and follow through with actions.
Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
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Entity:
University Medical Associates (UMA) Only Employees and Financials
Worker Type:
Employee
Worker Sub‑Type:
Regular
Cost Center:
CC005462 UMA AMB MULT Clements Ferry MOB
Pay Rate Type:
Hourly
Pay Grade:
Health-19
Scheduled Weekly Hours:
40
Work Shift:
(not specified)
Job Description
Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of financial applications.
Minimize patient complaints through effective and accurate communication and education related to patient out‑of‑pocket costs for hospital and physician services.
Proactively identify discrepancies within EPIC Tool and work with appropriate teams to resolve.
Accept payments made in advance of service and hand off to appropriate billing office for posting to patient account.
For patient/families with insurance, calculate patient estimate based on plan, benefits and out‑of‑pocket thresholds; discuss and finalize method of payment. Ensure all activities are documented within EPIC.
Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, COBRA).
Work closely with internal and external peers and communicate at a high level of professionalism.
Interact with state workers and external partners to accomplish work efforts and ensure that all patient accounts are appropriately processed and worked for financial counseling.
Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
Work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
Comply with all MUSC Health Policies and Procedures.
Other duties as assigned.
Additional Job Description Required Minimum Training and Education: High School Degree or Equivalent. Work Experience: 0-6 months. Knowledge of medical terminology and knowledge/understanding of health insurance preferred; Must be proficient in Microsoft Word and Excel, with knowledge of EPIC preferred; Must be punctual and dependable, and have excellent interpersonal, oral, and written communication skills. Exhibit good organizational skills, and strong initiative to be goal‑oriented. Establish and maintain effective relationships with necessary contacts; must have a sense of professionalism and continuously seek self‑improvement.
Required Licensure, Certifications, Registrations: N/A
Degree of Supervision: Must be able to work independently with minimum supervision. Must exhibit the ability to analyze, and determine necessary steps to provide expected outcome and follow through with actions.
Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
EEO Statement The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.
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