Toyota of Stroudsburg
Licensed Auto Damage Appraiser/Estimator
Toyota of Stroudsburg, East Stroudsburg, Pennsylvania, United States
Job Description:
Assists with the daily operations management of the body shop and employees as they perform vehicle body, mechanical and paint repairs to ensure the highest levels of productivity and quality. Performs claim estimating, ensures accurate payment and collection of claims and supplements. Ensures that the quality of all repairs meets or exceeds Toyota Motor Sales Collision Certification standards as well as insurance company guidelines and policies and systems. Maintains good working relationships with insurance companies and adjusters. Ensures that any customer complaints are handled tactfully, promptly, with genuine concern. Participates in the continuous improvement of all department’s policies, procedures and guidelines. Manages repair order documentation and reviews all completed repair orders daily to ensure full compliance with insurance company, Toyota Motor Sales, Central Atlantic Toyota and TSS policies and procedures. Reports to Collision Center Manager on a daily basis on all operational areas of the department. Maintains daily payroll for all estimates assigned. Manages the parts status for all estimates assigned and reports same during daily production meetings. Obtains and maintains all training and certifications to meet Insurance, I‑Car, Toyota and Compliance requirements. Collision Estimator Standards:
The collision estimator should possess a strong understanding of automotive repair processes, parts, and materials. They should have a comprehensive knowledge of vehicle systems, structural components, and the effects of collisions on vehicles. Collision estimators should be able to accurately assess the damage caused by a collision and provide an estimate for the repair costs. Their estimates should be as close as possible to the actual repair cost to ensure fair and reasonable pricing for customers and insurance companies. Collision estimators must pay close attention to detail when inspecting damaged vehicles. They should be able to identify both visible and hidden damage, as well as potential safety concerns that may arise from the collision. Proficiency in using collision estimating software is crucial for a collision estimator. They should be able to input the relevant data and generate detailed estimates using industry standard software programs. Effective communication skills are essential for a collision estimator. They need to be able to clearly explain the repair process, cost breakdown, and any additional services required to customers, insurance adjusters, and technicians. They should also be able to answer questions and address concerns in a professional and customer-friendly manner. Collision estimator should be able to provide estimates in a timely manner. Promptness is crucial to facilitate the repair process and ensure coordination between the estimator, insurance company, and repair facility. Staying up to date with the latest advancements in automotive technology, repair techniques and standards is important for a collision estimator. It is expected that they will actively pursue continuing education and training opportunities to enhance their skills and knowledge. Collision estimators are required to maintain a minimum standard of production gross dollar sales of $75,000 dollars per month. All team members are required to meet or exceed this minimum benchmark to maintain our collective growth and profitability. By consistently achieving this standard, we will collectively contribute to the company’s progress and individual success. Collision estimators are required to comply with state laws and regulations governing their profession. This includes maintaining liability insurance, if required, and following any specific protocols or standards set by the licensing authority. Qualifications and Education Requirements:
High school diploma or equivalent required. Three‑years of experience in a high‑paced body shop required. PA Damage Appraisers license required. Valid PA Driver License required. Compensation:
Draw and Commissioned.
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Assists with the daily operations management of the body shop and employees as they perform vehicle body, mechanical and paint repairs to ensure the highest levels of productivity and quality. Performs claim estimating, ensures accurate payment and collection of claims and supplements. Ensures that the quality of all repairs meets or exceeds Toyota Motor Sales Collision Certification standards as well as insurance company guidelines and policies and systems. Maintains good working relationships with insurance companies and adjusters. Ensures that any customer complaints are handled tactfully, promptly, with genuine concern. Participates in the continuous improvement of all department’s policies, procedures and guidelines. Manages repair order documentation and reviews all completed repair orders daily to ensure full compliance with insurance company, Toyota Motor Sales, Central Atlantic Toyota and TSS policies and procedures. Reports to Collision Center Manager on a daily basis on all operational areas of the department. Maintains daily payroll for all estimates assigned. Manages the parts status for all estimates assigned and reports same during daily production meetings. Obtains and maintains all training and certifications to meet Insurance, I‑Car, Toyota and Compliance requirements. Collision Estimator Standards:
The collision estimator should possess a strong understanding of automotive repair processes, parts, and materials. They should have a comprehensive knowledge of vehicle systems, structural components, and the effects of collisions on vehicles. Collision estimators should be able to accurately assess the damage caused by a collision and provide an estimate for the repair costs. Their estimates should be as close as possible to the actual repair cost to ensure fair and reasonable pricing for customers and insurance companies. Collision estimators must pay close attention to detail when inspecting damaged vehicles. They should be able to identify both visible and hidden damage, as well as potential safety concerns that may arise from the collision. Proficiency in using collision estimating software is crucial for a collision estimator. They should be able to input the relevant data and generate detailed estimates using industry standard software programs. Effective communication skills are essential for a collision estimator. They need to be able to clearly explain the repair process, cost breakdown, and any additional services required to customers, insurance adjusters, and technicians. They should also be able to answer questions and address concerns in a professional and customer-friendly manner. Collision estimator should be able to provide estimates in a timely manner. Promptness is crucial to facilitate the repair process and ensure coordination between the estimator, insurance company, and repair facility. Staying up to date with the latest advancements in automotive technology, repair techniques and standards is important for a collision estimator. It is expected that they will actively pursue continuing education and training opportunities to enhance their skills and knowledge. Collision estimators are required to maintain a minimum standard of production gross dollar sales of $75,000 dollars per month. All team members are required to meet or exceed this minimum benchmark to maintain our collective growth and profitability. By consistently achieving this standard, we will collectively contribute to the company’s progress and individual success. Collision estimators are required to comply with state laws and regulations governing their profession. This includes maintaining liability insurance, if required, and following any specific protocols or standards set by the licensing authority. Qualifications and Education Requirements:
High school diploma or equivalent required. Three‑years of experience in a high‑paced body shop required. PA Damage Appraisers license required. Valid PA Driver License required. Compensation:
Draw and Commissioned.
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