Merge API
Enterprise Customer Success Manager
Merge API, San Francisco, California, United States, 94199
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
Merge is looking for an Enterprise Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer‑centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience.
What you will do:
Work directly with technical stakeholders at our customers to accelerate and resolve issues and challenges swiftly and effectively.
Manage customers' post‑sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases.
Manage up to 30 enterprise customers.
Ensure customer satisfaction, enhance customer experience, and play a key role in supporting customer contract renewals.
The ideal candidate will have:
6+ years of experience working in a Customer Success or Account Management function with highly technical software products and technical stakeholders.
Experience working with enterprise SaaS customers (800+ employees) and executive‑level customer stakeholders.
A background and passion for advocating on behalf of customers—acting as an extension of the customer’s team within Merge.
The ability to act autonomously, taking full ownership of your customer portfolio and making key decisions to drive effective outcomes, including deciding when to involve executives, de‑risk or de‑escalate issues, and advocating with internal teams.
An entrepreneurial mindset—building new processes or practices to best serve this customer segment.
Compensation:
Cash compensation range: $175,000–200,000 OTE, split between salary and variable compensation.
Equity compensation package for all full‑time employees.
Unlimited PTO + 10 company holidays.
100% coverage of health, vision, and dental insurance.
401(k) plan.
$200 one‑time home‑office stipend.
In‑office snacks and free dinner when working past 7 pm.
Merge is an equal‑opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
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Merge is looking for an Enterprise Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer‑centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an exceptional customer experience.
What you will do:
Work directly with technical stakeholders at our customers to accelerate and resolve issues and challenges swiftly and effectively.
Manage customers' post‑sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases.
Manage up to 30 enterprise customers.
Ensure customer satisfaction, enhance customer experience, and play a key role in supporting customer contract renewals.
The ideal candidate will have:
6+ years of experience working in a Customer Success or Account Management function with highly technical software products and technical stakeholders.
Experience working with enterprise SaaS customers (800+ employees) and executive‑level customer stakeholders.
A background and passion for advocating on behalf of customers—acting as an extension of the customer’s team within Merge.
The ability to act autonomously, taking full ownership of your customer portfolio and making key decisions to drive effective outcomes, including deciding when to involve executives, de‑risk or de‑escalate issues, and advocating with internal teams.
An entrepreneurial mindset—building new processes or practices to best serve this customer segment.
Compensation:
Cash compensation range: $175,000–200,000 OTE, split between salary and variable compensation.
Equity compensation package for all full‑time employees.
Unlimited PTO + 10 company holidays.
100% coverage of health, vision, and dental insurance.
401(k) plan.
$200 one‑time home‑office stipend.
In‑office snacks and free dinner when working past 7 pm.
Merge is an equal‑opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
#J-18808-Ljbffr