Rabbet
About Rabbet
Rabbet transforms the construction finance industry with cloud‑based solutions for construction lenders and real estate developers, enabling less manual work, faster funding, and automatic compliance verification.
Job Summary We’re seeking a revenue‑minded, product‑savvy, customer‑obsessed executive to lead our Customer Success organization. This leader will turn the post‑sale experience into a predictable growth engine by driving adoption, expansion, and advocacy across our customer base.
What You’ll Do (Key Responsibilities)
Drive Revenue Growth: Define and execute a strategy to achieve positive Gross Retention Rate (GRR) and exceed Net Revenue Retention (NRR) benchmarks (>115%).
Accelerate Time‑to‑Value: Redesign and own the customer lifecycle to deliver measurable ROI within 90 days.
Build Customer Advocacy: Create structured advocacy programs (case studies, references, G2 reviews, conferences) to drive pipeline and revenue growth.
Strategic Product Partnership: Synthesize customer feedback into actionable signals for Product and Engineering roadmaps.
Lead with Ownership: Instill a culture of high agency and eliminate problem hand‑offs.
Optimize Operations: Simplify the Sales‑to‑CS handoff and provide clear documentation and templates.
Scale the Team: Grow post‑sales teams efficiently without excessive headcount or tool costs.
Inspect and Expand: Use Quarterly Business Review motions to expand and increase customer ROI.
What You’ll Bring (Required Skills & Experience)
Customer Financial Fluency: Translate customer impact into executive trade‑offs and clear ROI.
Advocacy and Growth Expertise: Connect customer satisfaction to measurable revenue impact.
Operational Fluency: Mastery of SaaS post‑sales mechanics for superior NRR/GRR outcomes.
Strategic Communication: Communicate trade‑offs in CEO/board language.
Product Feedback Synthesis: Convert customer insights into roadmap priorities.
Experiences
Growing NRR at a Series A‑B SaaS company.
Leading a post‑sales team through scale without excessive headcount or tool costs.
Partnering with Product/Engineering to drive roadmap via customer insights.
Bonus: Familiarity with fintech, lending, or real‑estate workflows.
Traits
High Agency: Owns a bias to act and drive real change.
Market Fluent: Excited about the pain points of both developer and lender segments.
Builder Mentality: Builds scalable systems rather than transient documents.
Why Join Rabbet?
Transformative Role: Architect the customer experience and growth engine for a high‑growth SaaS company.
Impact: Solve core leadership and systems flaws, directly affecting company valuation and trajectory.
Industry: Join a company that’s reshaping the multi‑billion‑dollar real‑estate finance industry.
Compensation Range : $150K – $200K
Seniority level: Executive | Employment type: Full‑time | Job function: Management and Manufacturing
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Job Summary We’re seeking a revenue‑minded, product‑savvy, customer‑obsessed executive to lead our Customer Success organization. This leader will turn the post‑sale experience into a predictable growth engine by driving adoption, expansion, and advocacy across our customer base.
What You’ll Do (Key Responsibilities)
Drive Revenue Growth: Define and execute a strategy to achieve positive Gross Retention Rate (GRR) and exceed Net Revenue Retention (NRR) benchmarks (>115%).
Accelerate Time‑to‑Value: Redesign and own the customer lifecycle to deliver measurable ROI within 90 days.
Build Customer Advocacy: Create structured advocacy programs (case studies, references, G2 reviews, conferences) to drive pipeline and revenue growth.
Strategic Product Partnership: Synthesize customer feedback into actionable signals for Product and Engineering roadmaps.
Lead with Ownership: Instill a culture of high agency and eliminate problem hand‑offs.
Optimize Operations: Simplify the Sales‑to‑CS handoff and provide clear documentation and templates.
Scale the Team: Grow post‑sales teams efficiently without excessive headcount or tool costs.
Inspect and Expand: Use Quarterly Business Review motions to expand and increase customer ROI.
What You’ll Bring (Required Skills & Experience)
Customer Financial Fluency: Translate customer impact into executive trade‑offs and clear ROI.
Advocacy and Growth Expertise: Connect customer satisfaction to measurable revenue impact.
Operational Fluency: Mastery of SaaS post‑sales mechanics for superior NRR/GRR outcomes.
Strategic Communication: Communicate trade‑offs in CEO/board language.
Product Feedback Synthesis: Convert customer insights into roadmap priorities.
Experiences
Growing NRR at a Series A‑B SaaS company.
Leading a post‑sales team through scale without excessive headcount or tool costs.
Partnering with Product/Engineering to drive roadmap via customer insights.
Bonus: Familiarity with fintech, lending, or real‑estate workflows.
Traits
High Agency: Owns a bias to act and drive real change.
Market Fluent: Excited about the pain points of both developer and lender segments.
Builder Mentality: Builds scalable systems rather than transient documents.
Why Join Rabbet?
Transformative Role: Architect the customer experience and growth engine for a high‑growth SaaS company.
Impact: Solve core leadership and systems flaws, directly affecting company valuation and trajectory.
Industry: Join a company that’s reshaping the multi‑billion‑dollar real‑estate finance industry.
Compensation Range : $150K – $200K
Seniority level: Executive | Employment type: Full‑time | Job function: Management and Manufacturing
#J-18808-Ljbffr