SkyePoint Decisions, Inc.
Messaging Center Analyst
SkyePoint Decisions, Inc., Washington, District of Columbia, us, 20022
Messaging Center Analyst
SkyePoint Decisions, Inc.
is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise‑wide solutions for federal government clients, delivering mission‑critical services with technical expertise, mission awareness, and an empowered workforce.
Overview SkyePoint Decisions is seeking a Messaging Center Analyst to support 24/7 operations for a large federal government agency’s Operations Center. This is an onsite position based in Washington, D.C. at a secure government location. The role operates a Mid Shift, Mon – Fri from 11:00 PM to 7:30 AM with approximately one weekend per month and holiday rotations.
Responsibilities
Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
Conduct regularly scheduled maintenance procedures, i.e., backups, updates, and downloading processes for the various DT systems.
Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
Support ATO requirements, i.e., System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations.
Perform periodic system and network health checks per SOP.
Update and maintain shift logs, recording and detailing events.
Participate in shift turn‑over activities.
Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.
Required Qualifications
Bachelor’s degree and 5+ years of experience; or equivalent experience without a degree.
Must be able to work onsite and support shift work.
Reliability, detail‑oriented, and strong sense of work commitment to report to duty on time, as scheduled.
Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e., Outlook, Word, Excel, PowerPoint.
Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
Knowledge of regulations, policies, practices, and procedures relative to information systems security.
Familiarity with Federal Government computer system operations and processes to advise.
Ability to follow Standard Operating Procedures and verbal direction.
Excellent oral and written communication skills.
Self‑motivation, professional demeanor and accountability.
Ability to demonstrate critical thinking skills under high‑pressure, time‑sensitive environments.
Must be a U.S. citizen.
Must have an Active Top Secret clearance.
Preferred Qualifications
Previous experience working in commercial, government or military 24x7 messaging/comms centers.
Basic TCP/IP networking skills.
CompTIA A+, Network+.
What We Can Offer You
Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts (HSAs), Flex Spending Accounts (FSAs), Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401(k) matched.
Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
Flexible Work Environment.
Compensation Salary Range: TBD. The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. Salary is determined by various factors, including location, work schedule, the candidate’s combination of education, skills, and experience, as well as contract‑specific affordability, market data and business considerations. In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts (HSAs), Flex Spending Accounts (FSAs), Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401(k) matched.
SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.
U.S. Citizenship is required for most positions. Equal Opportunity Employer/Veterans/Disabled. Skyepoint Decisions is a participating E‑Verify Employer.
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is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise‑wide solutions for federal government clients, delivering mission‑critical services with technical expertise, mission awareness, and an empowered workforce.
Overview SkyePoint Decisions is seeking a Messaging Center Analyst to support 24/7 operations for a large federal government agency’s Operations Center. This is an onsite position based in Washington, D.C. at a secure government location. The role operates a Mid Shift, Mon – Fri from 11:00 PM to 7:30 AM with approximately one weekend per month and holiday rotations.
Responsibilities
Perform as a messaging and communications center analyst in a 24/7/365 Operations Center to ensure critical messages are transmitted and received per standard operating procedures and delivered to recipients.
Conduct regularly scheduled maintenance procedures, i.e., backups, updates, and downloading processes for the various DT systems.
Monitor, troubleshoot, perform recovery and maintenance activities on complex messaging platforms.
Support ATO requirements, i.e., System Security Plan (SSP), Incident Response, Contingency Plan, Control and Origination Statements, STIG configurations.
Perform periodic system and network health checks per SOP.
Update and maintain shift logs, recording and detailing events.
Participate in shift turn‑over activities.
Escalate issues to technical resources and other stakeholders expediently and monitor the status of all open trouble tickets.
Required Qualifications
Bachelor’s degree and 5+ years of experience; or equivalent experience without a degree.
Must be able to work onsite and support shift work.
Reliability, detail‑oriented, and strong sense of work commitment to report to duty on time, as scheduled.
Knowledge and experience installing, updating, and troubleshooting network systems and protocols.
Excellent working knowledge of Microsoft Server and workstation operating systems, Adobe, Microsoft Office applications, i.e., Outlook, Word, Excel, PowerPoint.
Skills and experience installing, updating, and troubleshooting software applications on Microsoft operating systems.
Knowledge of regulations, policies, practices, and procedures relative to information systems security.
Familiarity with Federal Government computer system operations and processes to advise.
Ability to follow Standard Operating Procedures and verbal direction.
Excellent oral and written communication skills.
Self‑motivation, professional demeanor and accountability.
Ability to demonstrate critical thinking skills under high‑pressure, time‑sensitive environments.
Must be a U.S. citizen.
Must have an Active Top Secret clearance.
Preferred Qualifications
Previous experience working in commercial, government or military 24x7 messaging/comms centers.
Basic TCP/IP networking skills.
CompTIA A+, Network+.
What We Can Offer You
Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts (HSAs), Flex Spending Accounts (FSAs), Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401(k) matched.
Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
Flexible Work Environment.
Compensation Salary Range: TBD. The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. Salary is determined by various factors, including location, work schedule, the candidate’s combination of education, skills, and experience, as well as contract‑specific affordability, market data and business considerations. In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts (HSAs), Flex Spending Accounts (FSAs), Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401(k) matched.
SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.
U.S. Citizenship is required for most positions. Equal Opportunity Employer/Veterans/Disabled. Skyepoint Decisions is a participating E‑Verify Employer.
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