Chicago Transit Authority
Position Summary
Under general supervision, the Instructional Designer researches, designs, develops, and implements compliance initiatives, training programs, and workshops for the CTA workforce. The role recommends and leads the development and implementation of CTA web‑based trainings, policies, and procedures, and implements quality control initiatives to evaluate and improve training and development and other organizational initiatives.
Primary Responsibilities
Analyses, designs, develops, and implements learning solutions including Web‑Based Training, Virtual Instructor‑Led Training, Learning Labs, Simulations, Virtual Environments, and other employee performance support web‑based solutions.
Creates course content, facilitator guides, manuals, test criteria, reference materials, and learning aids for training classes.
Identifies expected outcomes for courses and monitors to ensure achievement of outcomes.
Partners with stakeholders to determine training needs.
Reviews materials for quality control and maintains learning information interactive and updated according to industry standards.
Designs strategic approaches for eLearning implementation, validates with stakeholders and Training and Workforce Development (TWD) leadership, and obtains approval for updated training programs.
Utilizes the Learning Management System (LMS) to develop learning initiatives and training programs that align with the department’s workforce development plan.
Produces and distributes training program and learner reports via the LMS system that meet regulatory requirements and stakeholder needs.
Utilizes instructional technology to develop training programs and enhance learning initiatives as appropriate.
Conducts train‑the‑trainer sessions and develops training aids to support internal customers.
Assures the scheduling and quality of approved courses.
Serves as TWD liaison with IT, identifies technology needs for rollout of an authority‑wide eLearning program, champions equipment acquisition, and supports software needs.
Evaluates vendors/external training courses, recommends acquisition to supplement internal training, and handles related logistics and communications.
Mantains participation in web‑based learning communities, shares best practices, and implements online industry best practices.
Conducts peer‑to‑peer design workshops, project reviews, and provides structured feedback.
Completes peer proofreading to ensure accuracy and consistency of modules.
Assists department in train‑the‑trainer sessions and observation audits.
Performs other duties as assigned, including special projects and preparing special reports.
Education and Experience Requirements
Bachelor’s degree in Instructional Design, Human Resources, Instructional Technology, Organizational Development, English, or a related field; Master’s degree preferred.
Five plus (5+) years of experience creating web‑based training/professional development content, validating programs, and successfully implementing curriculum adjustments.
Extensive experience with CBT authoring, animation tools, and other software (Adobe Captivate, Articulate 360, Camtasia, InDesign, etc.).
Extensive experience with Learning Management Systems and developing and implementing learning initiatives authority‑wide.
Experience with learning technologies and utilizing them for the development of training videos and other associated training aids.
Physical Demands
Requires remaining in a stationary position for extended periods and operating a computer and other office productivity machinery.
Service Area Requirement: Exempt (Non‑Union) employees must live within the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment.
Knowledge, Skills, and Abilities
Detailed knowledge of adult learning principles.
Advanced skills in curriculum development, eLearning, and instructional video development.
Advanced proofreading skills.
Strong project management, written, verbal, analytical, organizational, and problem‑solving skills.
Intermediate skill using HTML, XML, Microsoft Office, Learning Management Systems, and instructional technologies (e.g., WebEx Training).
Ability to maintain confidentiality and work collaboratively across multiple levels of an organization with subject‑matter experts.
Working Conditions
General office environment, with travel throughout the CTA service area including various field locations and exposure to garage, terminal, shop, and right‑of‑way hazards and outside weather conditions.
May be required to work extended or irregular hours (including afternoons, nights, or weekend shifts) in response to CTA issues or emergencies.
Equipment, Tools, and Materials
Standard office equipment; computers, Microsoft Office Suite, LMS, course authoring software, Camtasia, InDesign, Articulate 360, and Adobe e‑Learning Suite.
EEO Statement CTA IS AN EQUAL OPPORTUNITY EMPLOYER. No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. CTA will work with you to determine if an accommodation can be provided.
Salary $85,520.65
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Primary Responsibilities
Analyses, designs, develops, and implements learning solutions including Web‑Based Training, Virtual Instructor‑Led Training, Learning Labs, Simulations, Virtual Environments, and other employee performance support web‑based solutions.
Creates course content, facilitator guides, manuals, test criteria, reference materials, and learning aids for training classes.
Identifies expected outcomes for courses and monitors to ensure achievement of outcomes.
Partners with stakeholders to determine training needs.
Reviews materials for quality control and maintains learning information interactive and updated according to industry standards.
Designs strategic approaches for eLearning implementation, validates with stakeholders and Training and Workforce Development (TWD) leadership, and obtains approval for updated training programs.
Utilizes the Learning Management System (LMS) to develop learning initiatives and training programs that align with the department’s workforce development plan.
Produces and distributes training program and learner reports via the LMS system that meet regulatory requirements and stakeholder needs.
Utilizes instructional technology to develop training programs and enhance learning initiatives as appropriate.
Conducts train‑the‑trainer sessions and develops training aids to support internal customers.
Assures the scheduling and quality of approved courses.
Serves as TWD liaison with IT, identifies technology needs for rollout of an authority‑wide eLearning program, champions equipment acquisition, and supports software needs.
Evaluates vendors/external training courses, recommends acquisition to supplement internal training, and handles related logistics and communications.
Mantains participation in web‑based learning communities, shares best practices, and implements online industry best practices.
Conducts peer‑to‑peer design workshops, project reviews, and provides structured feedback.
Completes peer proofreading to ensure accuracy and consistency of modules.
Assists department in train‑the‑trainer sessions and observation audits.
Performs other duties as assigned, including special projects and preparing special reports.
Education and Experience Requirements
Bachelor’s degree in Instructional Design, Human Resources, Instructional Technology, Organizational Development, English, or a related field; Master’s degree preferred.
Five plus (5+) years of experience creating web‑based training/professional development content, validating programs, and successfully implementing curriculum adjustments.
Extensive experience with CBT authoring, animation tools, and other software (Adobe Captivate, Articulate 360, Camtasia, InDesign, etc.).
Extensive experience with Learning Management Systems and developing and implementing learning initiatives authority‑wide.
Experience with learning technologies and utilizing them for the development of training videos and other associated training aids.
Physical Demands
Requires remaining in a stationary position for extended periods and operating a computer and other office productivity machinery.
Service Area Requirement: Exempt (Non‑Union) employees must live within the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment.
Knowledge, Skills, and Abilities
Detailed knowledge of adult learning principles.
Advanced skills in curriculum development, eLearning, and instructional video development.
Advanced proofreading skills.
Strong project management, written, verbal, analytical, organizational, and problem‑solving skills.
Intermediate skill using HTML, XML, Microsoft Office, Learning Management Systems, and instructional technologies (e.g., WebEx Training).
Ability to maintain confidentiality and work collaboratively across multiple levels of an organization with subject‑matter experts.
Working Conditions
General office environment, with travel throughout the CTA service area including various field locations and exposure to garage, terminal, shop, and right‑of‑way hazards and outside weather conditions.
May be required to work extended or irregular hours (including afternoons, nights, or weekend shifts) in response to CTA issues or emergencies.
Equipment, Tools, and Materials
Standard office equipment; computers, Microsoft Office Suite, LMS, course authoring software, Camtasia, InDesign, Articulate 360, and Adobe e‑Learning Suite.
EEO Statement CTA IS AN EQUAL OPPORTUNITY EMPLOYER. No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. CTA will work with you to determine if an accommodation can be provided.
Salary $85,520.65
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