Compass Group, North America
Regional Director of Operations - MidWest
Compass Group, North America, Lombard, Illinois, United States, 60148
Overview
Salary : $130000 -$140000 Other Forms of Compensation : RDO Bonus eligible With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence. With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions. Responsibilities
Lead a High-Profile, Multi-State Dining Portfolio Focused on Culinary Excellence and Hospitality-Forward Innovation This field-based role supports a group of well-established continuing care retirement communities (CCRCs) across the Midwest. The portfolio includes a mix of à la carte dining, assisted living, clinical nutrition programs, requiring a leader who can balance operational discipline with elevated hospitality and strategic growth. Balance operational discipline with elevated hospitality and strategic growth. With new openings and continued expansion on the horizon, this is a high-impact opportunity for a seasoned foodservice executive to shape strategy, elevate dining experiences, and lead cross-functional teams in a mission-driven environment. Robust travel is required; typically 4+ days per week in the field. Ideal candidates will be based in or near a major Midwest travel hub, with strong preference for the Chicago metro area, to support efficient travel across Illinois, Kansas, Minnesota, and Wisconsin. (outlier property in Pittsburgh, PA) Job Summary
As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences. Responsibilities (Continued)
Account Management & Client Relations: Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs. Conduct quarterly business reviews with client to ensure community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback. Actively participate in food service-related committees within assigned communities, or be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community. Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment. Travel flexibility between communities within the region; develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend. Drive guest satisfaction by maintaining product and service quality standards; periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary. Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward. Understand and leverage company support teams and systems to meet region KPIs. Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations. Business and Financial Acumen: Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets. Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures. Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts. Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences. Coach and support operations team to effectively manage wages and controllable expenses. Team Building & Management
Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction. Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team. Provide feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching. Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork. Utilize an open door policy to solicit employee feedback and address team member problems or concerns. Qualifications
Preferred Qualifications: Bachelor\'s degree in business, health care or related field, or equivalent experience. Confirmed ability to manage a team of six or more manager-level team members. Minimum of two years\' experience in multi-unit management with a focus on Food Services. Strong track record of driving customer satisfaction. Proven ability to work effectively in an unstructured, fast paced P&L environment. Shown ability to mentor and develop team members. Excellent written and verbal communication skills. Benefits
Associates at CCL are offered many fantastic benefits. Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site / state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Additional Information
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws. Applications are accepted on an ongoing basis. CCL maintains a drug-free workplace. Req ID : 1439525 CCL Hospitality Group Nicholas Henderson [[req_classification]] _CCL is a member of Compass Group USA_
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Salary : $130000 -$140000 Other Forms of Compensation : RDO Bonus eligible With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence. With four distinct operating companies - Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions. Responsibilities
Lead a High-Profile, Multi-State Dining Portfolio Focused on Culinary Excellence and Hospitality-Forward Innovation This field-based role supports a group of well-established continuing care retirement communities (CCRCs) across the Midwest. The portfolio includes a mix of à la carte dining, assisted living, clinical nutrition programs, requiring a leader who can balance operational discipline with elevated hospitality and strategic growth. Balance operational discipline with elevated hospitality and strategic growth. With new openings and continued expansion on the horizon, this is a high-impact opportunity for a seasoned foodservice executive to shape strategy, elevate dining experiences, and lead cross-functional teams in a mission-driven environment. Robust travel is required; typically 4+ days per week in the field. Ideal candidates will be based in or near a major Midwest travel hub, with strong preference for the Chicago metro area, to support efficient travel across Illinois, Kansas, Minnesota, and Wisconsin. (outlier property in Pittsburgh, PA) Job Summary
As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences. Responsibilities (Continued)
Account Management & Client Relations: Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs. Conduct quarterly business reviews with client to ensure community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback. Actively participate in food service-related committees within assigned communities, or be involved in and visible at special events within each assigned facility, to demonstrate the company's team approach and commitment to the community. Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment. Travel flexibility between communities within the region; develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend. Drive guest satisfaction by maintaining product and service quality standards; periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary. Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward. Understand and leverage company support teams and systems to meet region KPIs. Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations. Business and Financial Acumen: Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets. Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures. Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts. Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences. Coach and support operations team to effectively manage wages and controllable expenses. Team Building & Management
Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction. Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team. Provide feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching. Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork. Utilize an open door policy to solicit employee feedback and address team member problems or concerns. Qualifications
Preferred Qualifications: Bachelor\'s degree in business, health care or related field, or equivalent experience. Confirmed ability to manage a team of six or more manager-level team members. Minimum of two years\' experience in multi-unit management with a focus on Food Services. Strong track record of driving customer satisfaction. Proven ability to work effectively in an unstructured, fast paced P&L environment. Shown ability to mentor and develop team members. Excellent written and verbal communication skills. Benefits
Associates at CCL are offered many fantastic benefits. Medical Dental Vision Life Insurance / AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site / state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Additional Information
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. We will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with applicable laws. Applications are accepted on an ongoing basis. CCL maintains a drug-free workplace. Req ID : 1439525 CCL Hospitality Group Nicholas Henderson [[req_classification]] _CCL is a member of Compass Group USA_
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