The Johns Hopkins University
Patient Service Coordinator (Ophthalmology)
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
Patient Service Coordinator (Ophthalmology)
We are seeking a Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.
Specific Duties & Responsibilities
Greets each patient in a kind and professional manner.
Manages patient check‑in including verification and entering of insurance information and patient demographic information into EPIC.
Confirms all required forms are up to date, completed and signed by patient.
Rotates through expanded hours 6 a.m. to 6 p.m.
May obtain pre‑certification as required by patient’s health‑care insurer or managed care provider.
Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer, including correspondence with individual clinic management for clarification of multiple appointments.
Maintains familiarity with various types of insurances; contacts insurance carriers for clarification of coverages to avoid denials of payment.
Monitors and responds to missing items in the work queue.
Supports East Baltimore clinics, Bendann Surgical Pavilion and other satellite clinics when coverage is short.
Collects time-of-service payment, issues receipts and prepares cash settlement records.
Guides patients and families to appropriate resources (financial counselors, international office, social worker).
Maintains cleanliness and stocking of Wilmer’s main lobby area.
Works collaboratively with others.
Minimum Qualifications
High School Diploma or graduation equivalent.
1 year work experience in customer service required; two years related work experience preferred.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high‑school diploma/degree, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications Two years of experience in related Ophthalmology and/or JHHS entity preferred; knowledge of medical insurance and/or medical terminology preferred.
Job Details Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 – $28.50 HRLY (targeted $20.12 – $25.21 /hr; commensurate with experience) Employee group: Full Time Schedule: Mon‑Fri 7:00 – 3:30 pm FLSA Status: Non‑Exempt Location: School of Medicine Campus Department name: SOM Oph Registration Personnel area: School of Medicine
Benefits The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement.
More information .
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Diversity and Inclusion Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Accommodation Information If you are interested in applying for employment with Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit
https://accessibility.jhu.edu/ .
Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The pre‑employment physical for positions in clinical areas, laboratories, or involving community contact requires documentation of immune status against Rubella, Measles, Mumps, Varicella, Hepatitis B, and Tdap, as well as two MMR and two Varicella vaccines, where applicable. This may include laboratory testing; any required vaccinations will be given at no cost in our Occupational Health office.
Location School of Medicine – East Baltimore Campus
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Specific Duties & Responsibilities
Greets each patient in a kind and professional manner.
Manages patient check‑in including verification and entering of insurance information and patient demographic information into EPIC.
Confirms all required forms are up to date, completed and signed by patient.
Rotates through expanded hours 6 a.m. to 6 p.m.
May obtain pre‑certification as required by patient’s health‑care insurer or managed care provider.
Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer, including correspondence with individual clinic management for clarification of multiple appointments.
Maintains familiarity with various types of insurances; contacts insurance carriers for clarification of coverages to avoid denials of payment.
Monitors and responds to missing items in the work queue.
Supports East Baltimore clinics, Bendann Surgical Pavilion and other satellite clinics when coverage is short.
Collects time-of-service payment, issues receipts and prepares cash settlement records.
Guides patients and families to appropriate resources (financial counselors, international office, social worker).
Maintains cleanliness and stocking of Wilmer’s main lobby area.
Works collaboratively with others.
Minimum Qualifications
High School Diploma or graduation equivalent.
1 year work experience in customer service required; two years related work experience preferred.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high‑school diploma/degree, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications Two years of experience in related Ophthalmology and/or JHHS entity preferred; knowledge of medical insurance and/or medical terminology preferred.
Job Details Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $16.20 – $28.50 HRLY (targeted $20.12 – $25.21 /hr; commensurate with experience) Employee group: Full Time Schedule: Mon‑Fri 7:00 – 3:30 pm FLSA Status: Non‑Exempt Location: School of Medicine Campus Department name: SOM Oph Registration Personnel area: School of Medicine
Benefits The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement.
More information .
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Diversity and Inclusion Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Accommodation Information If you are interested in applying for employment with Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit
https://accessibility.jhu.edu/ .
Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The pre‑employment physical for positions in clinical areas, laboratories, or involving community contact requires documentation of immune status against Rubella, Measles, Mumps, Varicella, Hepatitis B, and Tdap, as well as two MMR and two Varicella vaccines, where applicable. This may include laboratory testing; any required vaccinations will be given at no cost in our Occupational Health office.
Location School of Medicine – East Baltimore Campus
#J-18808-Ljbffr