Sumter County Economic Development
Public Safety Telecommunicator
Sumter County Economic Development, Wildwood, Florida, United States, 34785
Public Safety Telecommunicator
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Public Safety Telecommunicator
role at
Sumter County Economic Development .
The 911 Public Safety Telecommunicator is responsible for receiving and processing emergency and non‑emergency calls for assistance, dispatching appropriate services, and maintaining accurate records. This role requires exceptional communication skills, the ability to remain calm under pressure, and adaptability to rapidly changing technology and procedures. Duties require the ability to quickly determine the nature of the crisis from information provided by emergency personnel or the public and initiate appropriate action. Employees must be available to work any shift, holidays, weekends, and overtime as required. This position will handle dispatch services for Fire, Emergency Medical Services (EMS), Animal Services, and after‑hour support for government entities.
Responsibilities
Answer and prioritize emergency and non‑emergency calls, accurately recording information and providing appropriate assistance. May need to transfer callers to other emergency response agencies as needed following prescribed standard operating procedures.
Coordinate with units as needed, ensuring timely incident response.
Maintain communications with all Fire, EMS, and Animal Services units; monitor, receive, and broadcast calls on multiple radio talkgroups and dispatch required units according to established procedures.
Stay current with new communication and emergency response technologies, participate in ongoing training and skill development, and fulfill continuing dispatch education requirements.
Maintain detailed and accurate records of all calls and dispatches.
Provide clear and effective communication with callers, offering reassurance and guidance until help arrives.
Work closely with other public safety departments and agencies to ensure efficient and effective emergency response.
Remain composed and professional during high‑stress situations, providing critical support and decision‑making.
Process routine and emergency calls rapidly, following scripted triage protocols to provide lifesaving pre‑arrival instructions.
Allocate resources appropriately by applying appropriate decision‑making rules and approved protocols.
Operate communications and associated peripheral equipment to dispatch units and enter call records into a computer‑aided dispatch system (CAD). Seamlessly transition between multiple software programs.
Take complaints, report issues to supervisor, and document as required.
Participate in post‑dispatch activities as needed based on incident severity.
Meet service level agreements (SLAs) or best‑practice benchmarks.
Respond to emergencies or crises (e.g., hurricanes, floods) as assigned by supervisor; perform recovery duties as necessary.
Maintain regular physical attendance during work hours and be able to work evenings, nights, holidays, standby, and mandatory overtime.
Minimum Qualifications
Knowledge of radio communications rules and regulations governing radio transmission; basic radio receiving and transmitting operations, equipment, and proper radio and telephone procedures.
Knowledge of Sumter County geography, adjoining counties, roadway networks, major intersections, important attractions, buildings, industries, and subdivisions.
Knowledge of basic medical and fire terminology.
Ability to react calmly and handle emergencies promptly.
Ability to interact with excited persons calmly to secure essential information about emergencies.
Self‑controlled, courteous, tactful, and impartial communication style.
Ability to maintain clear, accurate, and detailed accounts of operations.
Sound decision‑making under stressful situations.
Operates radio and telephone transmitting and receiving equipment.
Effective oral and written communication and listening skills.
Comfortable sitting at a console for extended periods.
Proficiency with computers and related software programs.
Follows established protocols and chain of command.
Maintains flexibility and adaptability in dynamic environments.
Establishes and maintains effective working relationships with others.
Education and Experience
Graduation from an accredited high school or possession of an acceptable equivalency diploma.
One (1) year of experience working in a fast‑paced, high call volume commercial or government public safety dispatching/call‑taking facility is preferred.
Licenses, Certifications, and Registrations
Valid Florida Driver’s License with satisfactory driving record.
National Incident Management System (NIMS) certification within six (6) months of employment.
Florida Public Safety Telecommunicator certification within one (1) year of employment.
Cardiopulmonary Resuscitation (CPR) certification within six (6) months of employment.
Emergency Medical Dispatch (EMD) certification within six (6) months of employment.
Emergency Fire Dispatch (EFD) certification within six (6) months of employment.
Essential Physical Skills
Capable of reaching all communications control panels and reference materials in the communications center.
Acceptable vision (with or without correction).
Acceptable hearing (with or without correction).
Walking, standing, bending, stooping.
Capability to operate a motor vehicle.
Environmental Conditions
Work performed in a fast-paced, high call volume call center environment.
Occasionally performed in and around a fire station or fire department training labs/grounds.
Reasonable accommodation will be made for otherwise qualified individuals with a disability.
FLSA Non-Exempt Status.
Reviewed: 10/01/2024
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Public Safety Telecommunicator
role at
Sumter County Economic Development .
The 911 Public Safety Telecommunicator is responsible for receiving and processing emergency and non‑emergency calls for assistance, dispatching appropriate services, and maintaining accurate records. This role requires exceptional communication skills, the ability to remain calm under pressure, and adaptability to rapidly changing technology and procedures. Duties require the ability to quickly determine the nature of the crisis from information provided by emergency personnel or the public and initiate appropriate action. Employees must be available to work any shift, holidays, weekends, and overtime as required. This position will handle dispatch services for Fire, Emergency Medical Services (EMS), Animal Services, and after‑hour support for government entities.
Responsibilities
Answer and prioritize emergency and non‑emergency calls, accurately recording information and providing appropriate assistance. May need to transfer callers to other emergency response agencies as needed following prescribed standard operating procedures.
Coordinate with units as needed, ensuring timely incident response.
Maintain communications with all Fire, EMS, and Animal Services units; monitor, receive, and broadcast calls on multiple radio talkgroups and dispatch required units according to established procedures.
Stay current with new communication and emergency response technologies, participate in ongoing training and skill development, and fulfill continuing dispatch education requirements.
Maintain detailed and accurate records of all calls and dispatches.
Provide clear and effective communication with callers, offering reassurance and guidance until help arrives.
Work closely with other public safety departments and agencies to ensure efficient and effective emergency response.
Remain composed and professional during high‑stress situations, providing critical support and decision‑making.
Process routine and emergency calls rapidly, following scripted triage protocols to provide lifesaving pre‑arrival instructions.
Allocate resources appropriately by applying appropriate decision‑making rules and approved protocols.
Operate communications and associated peripheral equipment to dispatch units and enter call records into a computer‑aided dispatch system (CAD). Seamlessly transition between multiple software programs.
Take complaints, report issues to supervisor, and document as required.
Participate in post‑dispatch activities as needed based on incident severity.
Meet service level agreements (SLAs) or best‑practice benchmarks.
Respond to emergencies or crises (e.g., hurricanes, floods) as assigned by supervisor; perform recovery duties as necessary.
Maintain regular physical attendance during work hours and be able to work evenings, nights, holidays, standby, and mandatory overtime.
Minimum Qualifications
Knowledge of radio communications rules and regulations governing radio transmission; basic radio receiving and transmitting operations, equipment, and proper radio and telephone procedures.
Knowledge of Sumter County geography, adjoining counties, roadway networks, major intersections, important attractions, buildings, industries, and subdivisions.
Knowledge of basic medical and fire terminology.
Ability to react calmly and handle emergencies promptly.
Ability to interact with excited persons calmly to secure essential information about emergencies.
Self‑controlled, courteous, tactful, and impartial communication style.
Ability to maintain clear, accurate, and detailed accounts of operations.
Sound decision‑making under stressful situations.
Operates radio and telephone transmitting and receiving equipment.
Effective oral and written communication and listening skills.
Comfortable sitting at a console for extended periods.
Proficiency with computers and related software programs.
Follows established protocols and chain of command.
Maintains flexibility and adaptability in dynamic environments.
Establishes and maintains effective working relationships with others.
Education and Experience
Graduation from an accredited high school or possession of an acceptable equivalency diploma.
One (1) year of experience working in a fast‑paced, high call volume commercial or government public safety dispatching/call‑taking facility is preferred.
Licenses, Certifications, and Registrations
Valid Florida Driver’s License with satisfactory driving record.
National Incident Management System (NIMS) certification within six (6) months of employment.
Florida Public Safety Telecommunicator certification within one (1) year of employment.
Cardiopulmonary Resuscitation (CPR) certification within six (6) months of employment.
Emergency Medical Dispatch (EMD) certification within six (6) months of employment.
Emergency Fire Dispatch (EFD) certification within six (6) months of employment.
Essential Physical Skills
Capable of reaching all communications control panels and reference materials in the communications center.
Acceptable vision (with or without correction).
Acceptable hearing (with or without correction).
Walking, standing, bending, stooping.
Capability to operate a motor vehicle.
Environmental Conditions
Work performed in a fast-paced, high call volume call center environment.
Occasionally performed in and around a fire station or fire department training labs/grounds.
Reasonable accommodation will be made for otherwise qualified individuals with a disability.
FLSA Non-Exempt Status.
Reviewed: 10/01/2024
#J-18808-Ljbffr