Edward Jones
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This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range \$53,600.00/yr - \$88,300.00/yr
Job Overview Full‑time HR Generalist supporting employees in the U.S. and Canada, 24‑hour schedule.
This job posting will stay open for 30 days, from 24‑Oct‑2025.
What You’ll Do Provide HR service to all Edward Jones associates in both U.S. and Canada, family members, applicants, candidates, and third‑party vendors. Answer general HR questions and inquiries, including complex scenarios requiring guidance in gray areas. Train new associates to the HR HELP team.
Respond to phone and written fundamental HR questions to ensure professional and efficient service delivery using ServiceNow.
Serve as first‑level HR support for associates regarding benefits, compensation, performance, conduct management, hiring procedures, policy interpretation, promotion, separation, and transfer processes.
Collaborate with other cross‑functional HR teams to escalade associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside HR HELP scope.
Maintain core service call and written case volume, measures and quality tied to accuracy, completeness, and employee experience.
Utilize de‑escalation techniques and offer support when responding to associates who are distressed by work‑related matters, personal crisis, or other concerns.
Edward Jones’ compensation and benefits package includes medical, prescription drug, dental, vision, voluntary benefits, short‑ and long‑term disability, basic life, basic AD&D, 401(k) retirement plan, health savings account, and flexible spending account. The firm observes ten paid holidays, 15 days of vacation for new associates, sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the Employee Assistance Program.
Hiring Minimum:
\$53,600
Hiring Maximum:
\$88,300
What Experience You’ll Need
Bachelor’s degree in human resources related field or equivalent HR experience.
3+ years of experience in a Human Resource related field, including:
Strong organizational, sound judgement and problem‑solving skill.
Ability to de‑escalate callers or contacts using customer service techniques and clear explanation.
Ability to work in a dynamic, fast‑paced, service‑focused environment.
What Could Set You Apart
A PHR or SPHR.
Experience as an HR Generalist, in addition to a background in customer service.
Candidates living within commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
While this role is posted as hybrid, if selected and accepted, you may retain your home‑based status. Edward Jones intends in good faith to continue offering the role as home‑based, though future business or regulatory needs may require on‑site work.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#J-18808-Ljbffr
This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range \$53,600.00/yr - \$88,300.00/yr
Job Overview Full‑time HR Generalist supporting employees in the U.S. and Canada, 24‑hour schedule.
This job posting will stay open for 30 days, from 24‑Oct‑2025.
What You’ll Do Provide HR service to all Edward Jones associates in both U.S. and Canada, family members, applicants, candidates, and third‑party vendors. Answer general HR questions and inquiries, including complex scenarios requiring guidance in gray areas. Train new associates to the HR HELP team.
Respond to phone and written fundamental HR questions to ensure professional and efficient service delivery using ServiceNow.
Serve as first‑level HR support for associates regarding benefits, compensation, performance, conduct management, hiring procedures, policy interpretation, promotion, separation, and transfer processes.
Collaborate with other cross‑functional HR teams to escalade associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside HR HELP scope.
Maintain core service call and written case volume, measures and quality tied to accuracy, completeness, and employee experience.
Utilize de‑escalation techniques and offer support when responding to associates who are distressed by work‑related matters, personal crisis, or other concerns.
Edward Jones’ compensation and benefits package includes medical, prescription drug, dental, vision, voluntary benefits, short‑ and long‑term disability, basic life, basic AD&D, 401(k) retirement plan, health savings account, and flexible spending account. The firm observes ten paid holidays, 15 days of vacation for new associates, sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the Employee Assistance Program.
Hiring Minimum:
\$53,600
Hiring Maximum:
\$88,300
What Experience You’ll Need
Bachelor’s degree in human resources related field or equivalent HR experience.
3+ years of experience in a Human Resource related field, including:
Strong organizational, sound judgement and problem‑solving skill.
Ability to de‑escalate callers or contacts using customer service techniques and clear explanation.
Ability to work in a dynamic, fast‑paced, service‑focused environment.
What Could Set You Apart
A PHR or SPHR.
Experience as an HR Generalist, in addition to a background in customer service.
Candidates living within commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
While this role is posted as hybrid, if selected and accepted, you may retain your home‑based status. Edward Jones intends in good faith to continue offering the role as home‑based, though future business or regulatory needs may require on‑site work.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Human Resources
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#J-18808-Ljbffr