City of Dearborn
Communications Dispatcher – City of Dearborn
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Communications Dispatcher
role at
City of Dearborn . This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this division is maintained twenty‑four hours per day, seven days per week, including weekends and holidays. Employees are assigned to work day, afternoon, and midnight shifts, including frequent weekends and holidays. This is sedentary work.
Responsibilities
Receives and transmits messages to and from police, fire and emergency medical units, as well as other local government and municipal communications units via two‑way radio.
Receives enhanced 9‑1‑1 emergency telephone calls for service; evaluates the situation to determine the appropriate response, and dispatches and advises the appropriate response unit.
Provides Emergency Medical Dispatching services.
Communicates effectively with people of varying language and communication abilities.
Communicates effectively during stressful telephone contacts, dealing effectively with hysterical, injured or disoriented callers.
Operates the Computer Aided Dispatch (CAD) System and Mobile Data Terminal (MDT) using keyboard device in conjunction with dispatching police units.
Operates the Law Enforcement Information Network (LEIN) computer system via keyboard.
Participates in the Emergency Response Unit requiring on‑call emergency response.
Works shift assignments including frequent weekends and holidays.
Demonstrates regular and predictable attendance.
Additional Duties
Prepares written records and reports, and maintains hard copy files.
Operates the citywide emergency "Early Warning Siren System" for severe weather, disaster, or other public emergencies.
Operates Tele Typewriter (TTY).
Performs related duties as assigned.
Qualifications
Knowledge, skills, and physical requirements: Ability to operate two‑way radio and multiple line telephone equipment; Ability to discern voice and other auditory signals; Ability to perform functions efficiently and effectively while maintaining professionalism during stressful, high‑volume work periods; Ability to communicate verbally in English using appropriate grammar and diction; Knowledge of Arabic language helpful; Ability to deal with multiple demands simultaneously; Ability to operate a microcomputer or terminal keyboard; Ability to discern a range of colors on a color computer monitor; Ability to operate Tele TYpewriter (TTY) and other equipment as appropriate.
Experience and Training Required
Graduation from an accredited high school or GED equivalent.
Supplemental coursework or experience in the use of computers and related applications is helpful.
9‑1‑1 Dispatch experience desired.
Post Employment Offer Requirements
Satisfactory completion of criminal history (including sex offender registry if applicable), and a drug screen that tests for illegal drugs as defined by the Federal Drug Free Workplace Act but not those legalized under Michigan law.
All appointees are subject to a one‑year probationary period.
Salary Farmington, MI: $55,563.00‑$62,967.00
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Communications Dispatcher
role at
City of Dearborn . This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from the public, evaluate and dispatch police, fire and emergency medical services. The work of this division is maintained twenty‑four hours per day, seven days per week, including weekends and holidays. Employees are assigned to work day, afternoon, and midnight shifts, including frequent weekends and holidays. This is sedentary work.
Responsibilities
Receives and transmits messages to and from police, fire and emergency medical units, as well as other local government and municipal communications units via two‑way radio.
Receives enhanced 9‑1‑1 emergency telephone calls for service; evaluates the situation to determine the appropriate response, and dispatches and advises the appropriate response unit.
Provides Emergency Medical Dispatching services.
Communicates effectively with people of varying language and communication abilities.
Communicates effectively during stressful telephone contacts, dealing effectively with hysterical, injured or disoriented callers.
Operates the Computer Aided Dispatch (CAD) System and Mobile Data Terminal (MDT) using keyboard device in conjunction with dispatching police units.
Operates the Law Enforcement Information Network (LEIN) computer system via keyboard.
Participates in the Emergency Response Unit requiring on‑call emergency response.
Works shift assignments including frequent weekends and holidays.
Demonstrates regular and predictable attendance.
Additional Duties
Prepares written records and reports, and maintains hard copy files.
Operates the citywide emergency "Early Warning Siren System" for severe weather, disaster, or other public emergencies.
Operates Tele Typewriter (TTY).
Performs related duties as assigned.
Qualifications
Knowledge, skills, and physical requirements: Ability to operate two‑way radio and multiple line telephone equipment; Ability to discern voice and other auditory signals; Ability to perform functions efficiently and effectively while maintaining professionalism during stressful, high‑volume work periods; Ability to communicate verbally in English using appropriate grammar and diction; Knowledge of Arabic language helpful; Ability to deal with multiple demands simultaneously; Ability to operate a microcomputer or terminal keyboard; Ability to discern a range of colors on a color computer monitor; Ability to operate Tele TYpewriter (TTY) and other equipment as appropriate.
Experience and Training Required
Graduation from an accredited high school or GED equivalent.
Supplemental coursework or experience in the use of computers and related applications is helpful.
9‑1‑1 Dispatch experience desired.
Post Employment Offer Requirements
Satisfactory completion of criminal history (including sex offender registry if applicable), and a drug screen that tests for illegal drugs as defined by the Federal Drug Free Workplace Act but not those legalized under Michigan law.
All appointees are subject to a one‑year probationary period.
Salary Farmington, MI: $55,563.00‑$62,967.00
#J-18808-Ljbffr