ABB
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Customer Quality Analyst
role at
ABB . In this position you will help run what runs the world by taking on meaningful work that drives real impact. The work model is onsite in Senatobia, MS.
Key Responsibilities
Represent the Voice of the Customer within the organization.
Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions.
Use quality data analytics from the organization to identify risks, failures, and non-conformances.
Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
Qualifications
Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality.
Basic knowledge of 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process) and ability to elaborate on these concepts.
Ability to lead a team and work with cross-functional teams.
Excellent communication skills and diplomacy to deal with customers.
Good knowledge of MS Office.
Must already have a work authorization that allows you to work for ABB in the United States.
What’s In It For You We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Your work creates impact you can see and feel, every day.
Benefits Summary For Eligible US Employees
Health, Life & Disability
Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short Term Disability – up to 26 weeks – Company paid.
Long Term Disability – 60% of pay – Company paid (can buy‑up to 66 2/3% of pay).
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
Retirement
401(k) Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
Time off
11 paid holidays.
Salaried exempt positions receive vacation under a permissive time away policy.
More About Us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices such as switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO₂ emissions.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Quality Assurance
Industries: Appliances, Electrical, and Electronics Manufacturing
Senatobia, MS
$60,000.00‑$80,000.00
ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.‑5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
#J-18808-Ljbffr
Customer Quality Analyst
role at
ABB . In this position you will help run what runs the world by taking on meaningful work that drives real impact. The work model is onsite in Senatobia, MS.
Key Responsibilities
Represent the Voice of the Customer within the organization.
Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions.
Use quality data analytics from the organization to identify risks, failures, and non-conformances.
Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
Qualifications
Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality.
Basic knowledge of 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process) and ability to elaborate on these concepts.
Ability to lead a team and work with cross-functional teams.
Excellent communication skills and diplomacy to deal with customers.
Good knowledge of MS Office.
Must already have a work authorization that allows you to work for ABB in the United States.
What’s In It For You We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Your work creates impact you can see and feel, every day.
Benefits Summary For Eligible US Employees
Health, Life & Disability
Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company paid life insurance (2X base pay).
Company paid AD&D (1X base pay).
Voluntary life and AD&D – 100% employee paid up to maximums.
Short Term Disability – up to 26 weeks – Company paid.
Long Term Disability – 60% of pay – Company paid (can buy‑up to 66 2/3% of pay).
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
Parental Leave – up to 6 weeks.
Employee Assistance Program.
Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
Retirement
401(k) Savings Plan with Company Contributions.
Employee Stock Acquisition Plan (ESAP).
Time off
11 paid holidays.
Salaried exempt positions receive vacation under a permissive time away policy.
More About Us ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices such as switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy‑efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy‑to‑use platform that helps organizations save energy and reduce CO₂ emissions.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Quality Assurance
Industries: Appliances, Electrical, and Electronics Manufacturing
Senatobia, MS
$60,000.00‑$80,000.00
ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law. For more information regarding your EEO rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.‑5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
#J-18808-Ljbffr