Heartland Veterinary Partners
Client Service Representative at Platte Lake Veterinary Clinic
Heartland Veterinary Partners, Honor, Michigan, United States, 49640
Client Service Representative at Platte Lake Veterinary Clinic
Join to apply for the
Client Service Representative
role at
Heartland Veterinary Partners .
The combined years of service of the staff at Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds, and other exotic animals in Honor & surrounding areas.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to engaging clients consistently, the CSR performs practice administrative tasks such as record maintenance, appointment tracking, reception management, account and cash processing, data entry, and mail services. The CSR applies practical knowledge of practice processes and core regulations to ensure every patient is well‑cared for and every client has an exceptional experience.
Previous customer experience preferred.
Hours of Operation
Monday‑Friday: 8 AM – 5 PM
Saturday: Closed
Sunday: Closed
Pay Range $16 – $17 per hour.
Competencies
Patience & Compassion: Remain professional while ensuring doctors, teammates, clients, and patients feel comfortable.
Collaboration & Teamwork: Coordinate actions with doctors and practice team members, provide feedback, and incorporate ideas.
Communicating: Convey instructions to clients and teammates for successful patient care.
Active Listening: Follow doctors’ instructions and anticipate needs.
Organization Skills: Track lab specimens, medications, instructions, workflow, and manage multiple patients.
Client Satisfaction: Ensure all interactions result in highest client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Ensure all public areas are clean and presentable for patients.
Process cash, checks, credit card payments, and credit account payments.
Schedule appointments in accordance with practice and doctor preferences.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices and conduct re‑calls to clients from the call back list.
Perform backup of computer system as directed.
Oversee posting of daily business.
Welcome clients and patients with a warm and friendly demeanor.
Answer incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits, and other take‑home items.
Handle emergency situations with care, patience, and following established policies.
Address client concerns calmly and ensure satisfaction.
Requirements / Qualifications
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practices OSHA safety techniques and proper PPE.
Benefits Offered
Paid time off.
Health, dental, and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits offered may vary depending on full or part‑time employment status according to company policy.
Additional Information Seniority level: Entry level • Employment type: Full‑time • Job function: Other • Industry: Veterinary Services.
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Client Service Representative
role at
Heartland Veterinary Partners .
The combined years of service of the staff at Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds, and other exotic animals in Honor & surrounding areas.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to engaging clients consistently, the CSR performs practice administrative tasks such as record maintenance, appointment tracking, reception management, account and cash processing, data entry, and mail services. The CSR applies practical knowledge of practice processes and core regulations to ensure every patient is well‑cared for and every client has an exceptional experience.
Previous customer experience preferred.
Hours of Operation
Monday‑Friday: 8 AM – 5 PM
Saturday: Closed
Sunday: Closed
Pay Range $16 – $17 per hour.
Competencies
Patience & Compassion: Remain professional while ensuring doctors, teammates, clients, and patients feel comfortable.
Collaboration & Teamwork: Coordinate actions with doctors and practice team members, provide feedback, and incorporate ideas.
Communicating: Convey instructions to clients and teammates for successful patient care.
Active Listening: Follow doctors’ instructions and anticipate needs.
Organization Skills: Track lab specimens, medications, instructions, workflow, and manage multiple patients.
Client Satisfaction: Ensure all interactions result in highest client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions.
Ensure all public areas are clean and presentable for patients.
Process cash, checks, credit card payments, and credit account payments.
Schedule appointments in accordance with practice and doctor preferences.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices and conduct re‑calls to clients from the call back list.
Perform backup of computer system as directed.
Oversee posting of daily business.
Welcome clients and patients with a warm and friendly demeanor.
Answer incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits, and other take‑home items.
Handle emergency situations with care, patience, and following established policies.
Address client concerns calmly and ensure satisfaction.
Requirements / Qualifications
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practices OSHA safety techniques and proper PPE.
Benefits Offered
Paid time off.
Health, dental, and vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits offered may vary depending on full or part‑time employment status according to company policy.
Additional Information Seniority level: Entry level • Employment type: Full‑time • Job function: Other • Industry: Veterinary Services.
#J-18808-Ljbffr