TD
Overview
Retail Banker II position located in Livingston, New Jersey. 20 hours per week. Pay: $24.75 - $34.00 USD. TD Bank is committed to fair compensation and opportunities for growth. Base pay varies based on candidate skills, experience, location, and business needs. As a candidate, you may discuss compensation with your recruiter. Job Description
The Retail Banker II is a customer liaison integral to delivering TD’s Brand promise by providing financial expertise and consultative advice on banking solutions to Customers. This role supports business growth by identifying TD solutions that help Customers achieve financial goals and deepen their relationship with TD. Depth & Scope
Acts as a subject matter expert for Customers and colleagues regarding all TD products, services, policies, and procedures, with emphasis on personal and business banking. Maintains broad knowledge of the full product suite and processes of the business area; moderate complexity/risk. Proposes product solutions based on Customer needs, highlighting features and benefits to save time and money and meet needs. Builds and nurtures Customer relationships through product knowledge, active listening, and identifying additional needs for referrals or solutions. Uses Customer Relationship Management tools to support assessments, identify solutions, and lead-focused outbound sales activities. Evaluates issues using established practices and resolves problems, escalating when necessary. Explains detailed information within the team and collaborates with Customers and related teams. Requires training-derived proficiency to perform a range of activities and participates in Customer outreach and service activities. Engages in conversations about loan products and facilitates application intake; maintains active NMLS registration. Education & Experience
HS Diploma or GED required; 2-year degree preferred 2+ years of related experience working with customers and/or sales Teller experience preferred Cross-trained to take customer transactions upon hire Superior Customer Service skills Strong organizational skills for a fast-paced environment Excellent communication skills; clear and concise Problem-solving abilities Ability to schedule and prioritize work; work independently and with deadlines Proficient in Microsoft Office Ability to provide community services, including financial education Notary License preferred Customer Accountabilities
Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice Supports the Bank's Customer Service Strategy with end-to-end advice (educational content, consultative support, proactive insights) Acts as a Customer advocate for resolution and savings tips Provides a Legendary Customer experience in-store through problem resolution or sound advice Guides Customer flow in the lobby and educates on self-service options May act as a point of escalation for Customer questions or concerns May perform teller transactions while monitoring fraud and adhering to policies Supports TD’s commitments to customers and stakeholders Educates customers on self-service channels including digital options Delivers personalized interactions and end-to-end financial management advice Shareholder Accountabilities
Ensures compliance with Bank Secrecy Act, Patriot Act, and other regulations Promotes full product and service suite Understands and applies operating policies and procedures Supports timely and accurate business processes Escalates non-standard or high-risk transactions as needed Ensures documentation reflects client intentions and regulatory requirements Performs due diligence to ensure transaction accuracy Complies with Bank Code of Conduct Supports Operational Excellence and adheres to Risk and Control Policies Employee/Team Accountabilities
Participates as a team member; promotes service, quality, innovation and teamwork Continuously enhances knowledge and shares it within the team Engages in performance management and development Keeps stakeholders informed about project status and day-to-day activities Supports diversity and a positive work environment; acts as a brand ambassador Uses feedback to improve performance; establishes partnerships with partner bankers Contributes to a TD-aligned culture and collaborates for team success Ensures high-quality delivery of work and seeks feedback for growth Thinks strategically about career development and embraces change OCC Language
Regulatory definitions for Loan Originator and Mortgage Loan Originator; eligibility for employment for covered financial institutions Eligibility for NMLS registration; background and credit checks required by law Physical Requirements
Describes typical physical requirements and travel expectations; includes sedentary work and occasional lifting as part of the role. The list is provided for general guidance and is not exhaustive. Who We Are
TD is a leading global financial institution serving millions of customers with a diverse range of financial services. We focus on customer experience and growth opportunities for colleagues. Our Total Rewards Package
Details on compensation, benefits, and career development opportunities. Additional Information
TD’s commitment to equal opportunity and accommodations is noted. If accommodations are needed, please contact the provided TD Bank Workplace Accommodations Program email.
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Retail Banker II position located in Livingston, New Jersey. 20 hours per week. Pay: $24.75 - $34.00 USD. TD Bank is committed to fair compensation and opportunities for growth. Base pay varies based on candidate skills, experience, location, and business needs. As a candidate, you may discuss compensation with your recruiter. Job Description
The Retail Banker II is a customer liaison integral to delivering TD’s Brand promise by providing financial expertise and consultative advice on banking solutions to Customers. This role supports business growth by identifying TD solutions that help Customers achieve financial goals and deepen their relationship with TD. Depth & Scope
Acts as a subject matter expert for Customers and colleagues regarding all TD products, services, policies, and procedures, with emphasis on personal and business banking. Maintains broad knowledge of the full product suite and processes of the business area; moderate complexity/risk. Proposes product solutions based on Customer needs, highlighting features and benefits to save time and money and meet needs. Builds and nurtures Customer relationships through product knowledge, active listening, and identifying additional needs for referrals or solutions. Uses Customer Relationship Management tools to support assessments, identify solutions, and lead-focused outbound sales activities. Evaluates issues using established practices and resolves problems, escalating when necessary. Explains detailed information within the team and collaborates with Customers and related teams. Requires training-derived proficiency to perform a range of activities and participates in Customer outreach and service activities. Engages in conversations about loan products and facilitates application intake; maintains active NMLS registration. Education & Experience
HS Diploma or GED required; 2-year degree preferred 2+ years of related experience working with customers and/or sales Teller experience preferred Cross-trained to take customer transactions upon hire Superior Customer Service skills Strong organizational skills for a fast-paced environment Excellent communication skills; clear and concise Problem-solving abilities Ability to schedule and prioritize work; work independently and with deadlines Proficient in Microsoft Office Ability to provide community services, including financial education Notary License preferred Customer Accountabilities
Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice Supports the Bank's Customer Service Strategy with end-to-end advice (educational content, consultative support, proactive insights) Acts as a Customer advocate for resolution and savings tips Provides a Legendary Customer experience in-store through problem resolution or sound advice Guides Customer flow in the lobby and educates on self-service options May act as a point of escalation for Customer questions or concerns May perform teller transactions while monitoring fraud and adhering to policies Supports TD’s commitments to customers and stakeholders Educates customers on self-service channels including digital options Delivers personalized interactions and end-to-end financial management advice Shareholder Accountabilities
Ensures compliance with Bank Secrecy Act, Patriot Act, and other regulations Promotes full product and service suite Understands and applies operating policies and procedures Supports timely and accurate business processes Escalates non-standard or high-risk transactions as needed Ensures documentation reflects client intentions and regulatory requirements Performs due diligence to ensure transaction accuracy Complies with Bank Code of Conduct Supports Operational Excellence and adheres to Risk and Control Policies Employee/Team Accountabilities
Participates as a team member; promotes service, quality, innovation and teamwork Continuously enhances knowledge and shares it within the team Engages in performance management and development Keeps stakeholders informed about project status and day-to-day activities Supports diversity and a positive work environment; acts as a brand ambassador Uses feedback to improve performance; establishes partnerships with partner bankers Contributes to a TD-aligned culture and collaborates for team success Ensures high-quality delivery of work and seeks feedback for growth Thinks strategically about career development and embraces change OCC Language
Regulatory definitions for Loan Originator and Mortgage Loan Originator; eligibility for employment for covered financial institutions Eligibility for NMLS registration; background and credit checks required by law Physical Requirements
Describes typical physical requirements and travel expectations; includes sedentary work and occasional lifting as part of the role. The list is provided for general guidance and is not exhaustive. Who We Are
TD is a leading global financial institution serving millions of customers with a diverse range of financial services. We focus on customer experience and growth opportunities for colleagues. Our Total Rewards Package
Details on compensation, benefits, and career development opportunities. Additional Information
TD’s commitment to equal opportunity and accommodations is noted. If accommodations are needed, please contact the provided TD Bank Workplace Accommodations Program email.
#J-18808-Ljbffr