Medical Secretary Job at Rhode Island Medical Imaging in East Providence

Medical Secretary

Rhode Island Medical Imaging – East Providence, RI

Summary

Position located at the East Providence clinical site. Requires flexibility, floating to other locations as needed, and willingness to travel.

Schedule

• Monday‑Friday 8:30 AM – 5:00 PM

Principal Duties and Responsibilities

• Obtain necessary demographic and insurance information and follow procedures to ensure correct patient identification. Remain conscious and respectful of patient privacy; advise and distribute patient privacy policy.
• Scan all documents including license, insurance card, financial policy, referral slip, HIPAA, etc. Confirm and/or update documentation in the system.
• Collect co‑pays, deductibles, and outstanding balances for both the hospital and the office. Obtain credit card information for any out‑of‑pocket expenses.
• Ensure accurate post‑charges and payments.
• Review all incoming referrals relative to the Scheduling department.
• Coordinate and communicate with the Radiologist, referring physicians, and staff as required.
• Ensure that images/films, examination requisitions, and other related records are properly completed with the correct patient identification, statistical, and billing information.
• Contact the referring physician’s office for authorizations of additional studies and/or exam results as required and document accordingly. Upon request, acquire previous reports/images for comparison.
• Responsible for all medical record and CD requests.
• Provide excellent customer service and exhibit helpful behaviors; be prompt and courteous when answering the telephone, greeting patients, responding to questions, and scheduling patients. Keep patients informed of waiting room status.
• Assist patients during, before, and after appointments.
• Remain flexible and available as scheduled to perform duties at specified times and places assigned. Assist with daily operational office activity as assigned.

Basic Knowledge

• Must be familiar with medical terminology.
• Bilingual Spanish preferred.
• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.

Education

• High school diploma or equivalent.
• Completion of a School of Medical Secretarial Sciences program preferred.

Physical Demands

Perform prolonged periods of repetitive sitting and standing at a desk and working on a computer. Must be able to lift up to 50 pounds. Must be able to perform all essential duties without restriction. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Offers best‑in‑class benefits to eligible employees including multi‑tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing, uniform reimbursement, company “swag,” yearly reimbursement for continuing medical education, educational assistance program, student loan repayment program, and career development opportunities. Enjoy competitive pay and an innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.