Atrium Health Navicent is hiring: Unit Secretary- Observation Unit in Macon

Overview

Unit Secretary – Observation Unit role at Atrium Health Navicent.

Department & Position Details

• Department: 35400 Navicent Health Medical Center – Observation Unit
• Status: Full time
• Benefits Eligible: Yes
• Hours Per Week: 36
• Schedule Details: 7a‑11p × 2 days, 7p‑11p × 1 day
• Pay Range: $16.80 – $25.20

Order Entry and Verification

• Accurately enter orders into computer and record current time on order sheet.
• Review all charts for stat/now orders and immediately notify nurse of orders.
• Follow correct procedure in relaying orders to Pharmacy and other departments.
• Clarify all unfamiliar orders with nurse, physician or physician extender.
• Follow through on order verification, flagging charts and 24‑hour verification.
• Effectively manage different levels of downtime/recovery.
• Schedule and successfully complete all PRISM update training courses.

Medical Record Maintenance & HIPAA Compliance

• Maintain patient chart confidentiality.
• Print and collate appropriate documents.
• Assure that only authorized individuals access patient charts/PHI and maintain confidentiality.
• File documents correctly and in a timely manner.
• Split charts when required and maintain split charts per policy.
• Ensure sufficient blank forms and materials are in chart.
• Keep charts neat, clean, in good repair and labeled appropriately.
• Assure appropriate chart copies are made for patient transfer.
• Assemble sufficient chart packets.
• Break down discharge charts per policy for pickup by HIM.
• Label all pages/forms with correct patient identification.

Central Communication and Reception Hub

• Relay patient and family requests promptly and correctly.
• Relay alarm information promptly and correctly.
• Initiate and coordinate phone calls to ancillary departments, employees and other members of the healthcare team per requirement.
• Assist physicians and other disciplines in locating charts, staff, lab and radiology reports.
• Serve as main receptionist for patients, families, visitors and others on the unit.

Central Station & Equipment Maintenance

• Maintain a neat and clean work area, including the central station.
• Troubleshoot office and communication equipment (fax, printer, scanner, etc.).
• Replace or remove printer paper, toner, etc.
• Complete work orders for Facility Management and Clinical Engineering and follow up on status.

Patient Throughput Management

• Maintain unit log book accurately and timely.
• Admit, transfer and discharge patients according to procedure, including entry into various clinical information systems.
• Communicate with Charge Nurse/patient’s nurse and other departments to assure optimal patient throughput.
• Prepare patient armbands and information as requested.
• Utilize bed tracking process for initiating changes in bed status.
• Manage discharge/transfer charts in a timely manner, ensuring no delays.

Supplies & Materials Coordination

• Ensure all supplies are counted, ordered and charges captured appropriately for the unit.
• Assist with stocking of supplies as appropriate.
• Order forms and supplies for unit to assure appropriate stock.
• Facilitate obtaining equipment, supplies or blood as appropriate.
• Enter charges and other information into various systems as appropriate.

Professional Growth & Accountability

• Facilitate correct placement of all communications received from printer – notify patient’s nurse of any orders entered by physician.
• Attend 50% of staff and quarterly MR meetings, reading and initialing minutes of all missed meetings.
• Attend relevant in‑service education.
• Perform other duties as assigned.
• Demonstrate commitment to co‑workers and comply with unit‑specific articulated job expectations.

Licensure, Registration, and Certification

None

Education Required

High school diploma or GED equivalency certification required.

Experience Required

One year experience with computer programs and public contact required. Must have demonstrated ability to prioritize and organize work in stressful environments and deal with customers in a positive manner.

Knowledge, Skills & Abilities Required

• Six to eight weeks structured training required; an additional two to three weeks of shift orientation required to become independently functional.
• Demonstrates ability to operate and problem‑solve with equipment.
• Must be able to perform duties with a high degree of accuracy.
• Must have good communication skill and be able to utilize tact and diplomacy when dealing with patients, patient’s families, visitors, physicians and other staff.
• Must display courtesy and friendliness at all times.
• Must be able to work irregular schedules, holidays and weekends due to staffing and census fluctuation.
• Discretion required in handling confidential information.
• Must be able to recognize the pivotal nature of the position and its impact on hospital growth, service excellence and financial performance.

Physical Requirements and Working Conditions

• Visual acuity to see monitor screen, computer and hard‑copy materials.
• Hears and verbally communicates in person and over phone or radio.
• Sits for prolonged periods up to 2 hours.
• Comprehends and learns operation of various office equipment.
• Has functional range of motion of cervical, thoracic and lumbar spines, upper and lower extremities with grip strength 50‑60#.
• Forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during transfers and transport of supplies/equipment using proper body mechanics.
• Lifts up to 10#.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of total rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on‑call, and more based on a teammate’s job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.

Benefits and More

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value‑based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Under the supervision of the Nurse in Charge of the unit, acts in a pivotal position at the nursing unit desk. Facilitates timely and accurate order entry, maintains the medical record, serves as a central communication and reception hub, maintains order and cleanliness of central station, coordinates various non‑clinical unit activities, and performs numerous clerical and miscellaneous functions in support of effective and efficient patient care.