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Customer Service - eCommerce Operations Specialist
Position Overview
The eCommerce and Operations Specialist provides front‑line support for online platforms, including eCommerce, Sales, and Marketing websites. This role ensures seamless customer experience by handling incoming support inquiries via email, chat, and phone, while also assisting with account setup, access management, and technical troubleshooting.
Key Responsibilities
- Respond promptly to eCommerce and Sales Center support emails, chat messages, and phone calls.
- Process and fulfill requests for new company and user account creation.
- Assist customers with password resets, login issues, and account access troubleshooting.
- Provide courteous, professional communication and follow‑up to ensure customer satisfaction.
- Manage incoming marketing website support inquiries via email, chat, and phone.
- Coordinate with internal teams to resolve technical or content‑related issues efficiently.
- Maintain and send weekly call logs and support activity reports to relevant stakeholders.
2 years of Customer Service or eCommerce operations experience is required.
Hours for this Customer Service position are M-F 8:30am - 4:30pm.
Pay for this Customer Service position is $30.00 per hour.
Apply today!
Benefits and Perks
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
About Kelly
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Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.