Customer Service Representative Job at Superior Loan Servicing in Las Vegas

Superior Loan Servicing – Customer Service Representative

Superior Loan Servicing is a fast‑growing, customer‑oriented loan servicing company. We service privately funded loans and work with borrowers and lenders daily. Knowledge of the mortgage industry is a must.

Job Description

As a Customer Service Representative, you will assist borrowers and lenders by providing excellent customer service and information regarding loan payments, delinquencies, payoffs, and more.

Responsibilities

• Assist borrowers and lenders by providing excellent customer service and information regarding loan payments, delinquencies, payoffs, etc.
• Maintain customer accounts by noting the account and following up on any pending requests.
• Provide monthly payment assistance.
• Resolve payment delinquencies.
• Assist delinquent borrowers by working out potential loan modifications when needed.
• Contribute to team effort by accomplishing related results as needed.

Qualifications & Skills

• Customer service experience.
• Product knowledge.
• Knowledge of the mortgage industry.
• Quality focus.
• Problem solving skills.
• Documentation skills.
• Phone skills.
• Listening skills.
• Conflict resolution.
• Analytical skills.
• Multi‑tasking.

Education & Experience

• High school diploma or GED required.
• Two years of related customer service experience, preferably in a mortgage servicing environment.
• Previous experience in the mortgage industry is preferred.

Benefits & Hours

This is a full‑time, Monday‑Friday position. Operating hours are 7:00 am–5:30 pm. You must be able to work any shift within those hours. Great benefits package is available after 90 days of employment. Most federal holidays are observed. Must pass a background check. This is an on‑site position in office.