SAP SE
Principal Technical Service Manager, ECS RISE Hyperscalers, Bellevue
SAP SE, Bellevue, Washington, us, 98009
Overview
Principal Technical Service Manager, ECS RISE Hyperscalers, Bellevue SAP helps the world run better. We keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize wellbeing, and belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Team
The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services that oversees all aspects of the customer engagement from the point of sale through the lifecycle, providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the SAP software stack to SAP’s RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as “One Voice” through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management. We support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA, enabling them to adopt the latest technologies and optimize operations of SAP-centric solutions. The Role
As Technical Service Manager (TSM), you will be an accomplished Senior SAP Technical Consultant delivering high-quality results consistently. You will contribute to SAP’s Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise. The TSM acts as a trusted technical and delivery advisor, safeguarding and optimizing customer investments into SAP ECS. You will own the customer landscape, advise on complex landscape changes during life cycle management, and work with ECS internal service delivery to serve and delight customers by providing quality services throughout their lifecycle. This is a customer-facing role focused on Large & Strategic Customers within the Enterprise Cloud Services delivery organization. Responsibilities
Primary contact for the customer regarding technology and cloud service delivery discussions. Run regular cadences with stakeholders at the customer and manage expectations regarding service delivery. Act as first escalation point. Own technical discussions with the customer and orchestrate experts to obtain expertise from the SAP delivery organization as required. Maintain ownership and detailed understanding of the customer landscape within ECS and understand interdependencies between systems (within ECS and beyond). Support the Account team and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and coordinate experts from the ECS Delivery team to drive topics to resolution to the customer’s satisfaction. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps covering Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on technical aspects such as Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to ensure the SAP security architecture framework meets them. Conduct technical & operational reviews (monthly) to measure progress against the defined Cloud architecture & roadmap; establish and drive resolution plans. Support the migration roadmap with partners, System Integrators, and SAP Professional Services. Maintain comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools. Understand various SAP cloud solutions and integration scenarios with BTP, Ariba, SuccessFactors, etc. Education, Qualifications, Skills and Competencies
Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or related field. High proficiency in the SAP product portfolio and industry solutions. Strong technical project management skills and customer-facing experience. Ability to translate between technical and non-technical audiences with confidence. Strong engagement management, relationship-building, and de-escalation skills. Excellent presentation, communication, and moderation skills. Good understanding of SAP solutions (releases, platform interdependencies, etc.). Good understanding of operational aspects of SAP solutions in a cloud environment. Knowledge of at least one hyperscale cloud (AWS, MS Azure, or GCP). Willingness to undertake customer-related travel on short notice. Work Experience
12+ years of experience with SAP Basis administrative duties (REQUIRED). 12+ years of customer-facing SAP Technical Consulting experience. 12+ years of solution design, enterprise architecture, and/or SAP implementation. 8+ years of technical project management for SAP Operations or Implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus. Experience and certifications with IaaS providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4HANA skills are helpful but not mandatory. Cloud security knowledge including Cyber Security, Encryption, and key management is preferred. Bring Out Your Best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP is a cloud company with a global workforce, committed to personal development. At SAP, you can bring out your best. Inclusion and Equal Opportunity
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure everyone – regardless of background – feels included and can run at their best. SAP is committed to equal employment opportunity and provides accessibility accommodations. If you need assistance navigating the site or completing your application, please email Recruiting Operations Team: Careers@sap.com. Qualified applicants will receive consideration without regard to age, race, religion, national origin, ethnicity, gender, or disability. See SAP’s policy on equal opportunity employment for details. Compensation Transparency
SAP believes pay transparency is important. The position has a targeted compensation range of $162,800 - 355,200 USD, with actual offers determined by qualifications and other factors. Benefits details are available via SAP North America Benefits. Additional Information
Requisition ID: 438637 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Nearest Market
Nearest Major Market: Seattle; Nearest Secondary Market: Bellevue
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Principal Technical Service Manager, ECS RISE Hyperscalers, Bellevue SAP helps the world run better. We keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize wellbeing, and belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the Team
The Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services that oversees all aspects of the customer engagement from the point of sale through the lifecycle, providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the SAP software stack to SAP’s RISE customers. The CDE team combines all customer-facing roles inside ECS and presents SAP as “One Voice” through coordinated communication at all levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy, and support of client lifecycle management. We support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA, enabling them to adopt the latest technologies and optimize operations of SAP-centric solutions. The Role
As Technical Service Manager (TSM), you will be an accomplished Senior SAP Technical Consultant delivering high-quality results consistently. You will contribute to SAP’s Global strategy of helping customers adopt SAP S/4HANA on their path to the Intelligent Enterprise. The TSM acts as a trusted technical and delivery advisor, safeguarding and optimizing customer investments into SAP ECS. You will own the customer landscape, advise on complex landscape changes during life cycle management, and work with ECS internal service delivery to serve and delight customers by providing quality services throughout their lifecycle. This is a customer-facing role focused on Large & Strategic Customers within the Enterprise Cloud Services delivery organization. Responsibilities
Primary contact for the customer regarding technology and cloud service delivery discussions. Run regular cadences with stakeholders at the customer and manage expectations regarding service delivery. Act as first escalation point. Own technical discussions with the customer and orchestrate experts to obtain expertise from the SAP delivery organization as required. Maintain ownership and detailed understanding of the customer landscape within ECS and understand interdependencies between systems (within ECS and beyond). Support the Account team and the TechOps teams for execution of the service delivery plan and calendar. Analyze customer technical requirements and coordinate experts from the ECS Delivery team to drive topics to resolution to the customer’s satisfaction. Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders. Support the customer or SAP services teams to build customer-specific cloud roadmaps covering Infrastructure Architecture, Technical Managed services, security, and integration. Guide customers on technical aspects such as Business Continuity, Security & Compliance, Networks, etc. Assess customer security and network requirements to ensure the SAP security architecture framework meets them. Conduct technical & operational reviews (monthly) to measure progress against the defined Cloud architecture & roadmap; establish and drive resolution plans. Support the migration roadmap with partners, System Integrators, and SAP Professional Services. Maintain comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology, and tools. Understand various SAP cloud solutions and integration scenarios with BTP, Ariba, SuccessFactors, etc. Education, Qualifications, Skills and Competencies
Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or related field. High proficiency in the SAP product portfolio and industry solutions. Strong technical project management skills and customer-facing experience. Ability to translate between technical and non-technical audiences with confidence. Strong engagement management, relationship-building, and de-escalation skills. Excellent presentation, communication, and moderation skills. Good understanding of SAP solutions (releases, platform interdependencies, etc.). Good understanding of operational aspects of SAP solutions in a cloud environment. Knowledge of at least one hyperscale cloud (AWS, MS Azure, or GCP). Willingness to undertake customer-related travel on short notice. Work Experience
12+ years of experience with SAP Basis administrative duties (REQUIRED). 12+ years of customer-facing SAP Technical Consulting experience. 12+ years of solution design, enterprise architecture, and/or SAP implementation. 8+ years of technical project management for SAP Operations or Implementation. SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are a plus. Experience and certifications with IaaS providers (AWS, MS Azure, or GCP) are an advantage. SAP HANA and S/4HANA skills are helpful but not mandatory. Cloud security knowledge including Cyber Security, Encryption, and key management is preferred. Bring Out Your Best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP is a cloud company with a global workforce, committed to personal development. At SAP, you can bring out your best. Inclusion and Equal Opportunity
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure everyone – regardless of background – feels included and can run at their best. SAP is committed to equal employment opportunity and provides accessibility accommodations. If you need assistance navigating the site or completing your application, please email Recruiting Operations Team: Careers@sap.com. Qualified applicants will receive consideration without regard to age, race, religion, national origin, ethnicity, gender, or disability. See SAP’s policy on equal opportunity employment for details. Compensation Transparency
SAP believes pay transparency is important. The position has a targeted compensation range of $162,800 - 355,200 USD, with actual offers determined by qualifications and other factors. Benefits details are available via SAP North America Benefits. Additional Information
Requisition ID: 438637 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Nearest Market
Nearest Major Market: Seattle; Nearest Secondary Market: Bellevue
#J-18808-Ljbffr