Tapestry, Inc.
Temporary Support Associate for - Tigard, OR, US - location
Tapestry, Inc., Tigard, Oregon, United States
Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role Summary
The TEMPORARY Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leave a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role. Responsibilities
CASH WRAP
Greeting the customer with a smile, eye contact, and offering your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add‑ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and providing a reason to return Represent Coach brand appropriately STOCKROOM / WAREHOUSE
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; to include off‑site / remote warehouse as applicable Shift/organize product in the stockroom; react to sell through and make room for new product Manage stock levels/product ownership in back‑of‑house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards SALES FLOOR
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell through and execute visual merchandising needs Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Upkeep housekeeping standards Competencies
Drive For Results: Can be counted on to exceed goals successfully. Consistently one of the top performers. Very bottom‑line oriented. Steadfastly pushes self and others for results. Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people up, down and sideways, inside and outside the organization. Builds rapport and constructive relationships. Uses diplomacy and tact. Can diffuse even high‑tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments, and tries anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Comfortable handling risk and uncertainty. Qualifications
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilization of walkie talkie, understanding and reading price and product release sheets. Support will be cashiering during peak hours. Physical:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, sales shelves, and stock room including climbing, bending, kneeling. Frequently lift and carry up to 40 pounds and at times up to 50 pounds to process product shipment/transfers. Schedule:
Ability to meet Coach Scheduling & Availability Expectations. Must be flexible to work nights, weekends, holidays and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, the week of, Mother’s Day, etc.). EEO Statements
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law. Visit
Coach .
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Role Summary
The TEMPORARY Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leave a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role. Responsibilities
CASH WRAP
Greeting the customer with a smile, eye contact, and offering your name Interact genuinely and naturally with the customer Read cues and determine customers’ needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add‑ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and providing a reason to return Represent Coach brand appropriately STOCKROOM / WAREHOUSE
Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; to include off‑site / remote warehouse as applicable Shift/organize product in the stockroom; react to sell through and make room for new product Manage stock levels/product ownership in back‑of‑house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards SALES FLOOR
Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell through and execute visual merchandising needs Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Upkeep housekeeping standards Competencies
Drive For Results: Can be counted on to exceed goals successfully. Consistently one of the top performers. Very bottom‑line oriented. Steadfastly pushes self and others for results. Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers. Gets first‑hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value‑added in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people up, down and sideways, inside and outside the organization. Builds rapport and constructive relationships. Uses diplomacy and tact. Can diffuse even high‑tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments, and tries anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Comfortable handling risk and uncertainty. Qualifications
Experience:
1–3 years of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilization of walkie talkie, understanding and reading price and product release sheets. Support will be cashiering during peak hours. Physical:
Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, sales shelves, and stock room including climbing, bending, kneeling. Frequently lift and carry up to 40 pounds and at times up to 50 pounds to process product shipment/transfers. Schedule:
Ability to meet Coach Scheduling & Availability Expectations. Must be flexible to work nights, weekends, holidays and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, the week of, Mother’s Day, etc.). EEO Statements
Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law. Visit
Coach .
#J-18808-Ljbffr