Corpay, Inc.
5301 Maryland Way, Brentwood, TN 37027, USA
Job Description
Posted Thursday, October 23, 2025 at 4:00 AM What We Need Corpay is currently looking to hire an Account Manager III within our PrepaidOperation division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact responsible for supporting retention, client satisfaction, and sustaining client revenue growth for assigned strategic, key clients. You will report directly to the Manager Account Management and regularly collaborate with Relationship Managers, Client Services, and Operations teams. How We Work As an Account Manager III, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood office Formal, hands‑on training Role Responsibilities The responsibilities of the role will include: Managing assigned strategic clients within the Prepaid Operations division. Ensuring clients’ and cardholders’ payments are accurate, timely, and compliant with payroll laws. Acting as the primary point of contact for day-to-day account support, issue resolution, and research. Developing and executing client service delivery strategies aligned with client needs and contracts. Conducting regular client calls and presentations to review business performance and provide training. Providing proactive client communication to sustain and grow relationships and revenue. Processing client requests including account maintenance, order processing, reconciliation, and reporting. Leading or mentoring others on standard processes and best practices. Serving as an escalation point for complex client issues and providing internal support to associates. Managing special projects and acting as a change agent to improve team innovation and performance. Maintaining up-to-date knowledge of products, systems, and best practices to ensure superior client outcomes. Promoting account growth opportunities and contributing to process improvement initiatives. Assisting with training modules or web-based presentations as needed. Qualifications & Skills Associate or Bachelor’s degree, or equivalent combination of education and experience. 2–4 years of key account management and/or client services experience. Strong interpersonal, analytical, and communication skills (both verbal and written). Proven ability to deliver exceptional customer service in a fast‑paced environment. Demonstrated experience managing strategic clients and complex service delivery. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with Salesforce or other CRM systems. Payroll or prepaid paycard experience. Experience with training or webinar presentation tools. High technical aptitude and familiarity with online platforms. Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401(k) plan (subject to eligibility requirements) Virtual fitness classes offered company‑wide Robust PTO offerings including: major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company‑wide contests and prizes Additional Information Availability by cell phone after hours and weekends may be required. Up to 10% travel may be required. This position does not have direct supervisory responsibilities. Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency . 5301 Maryland Way, Brentwood, TN 37027, USA
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Posted Thursday, October 23, 2025 at 4:00 AM What We Need Corpay is currently looking to hire an Account Manager III within our PrepaidOperation division. This position falls under our Corporate Payments line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact responsible for supporting retention, client satisfaction, and sustaining client revenue growth for assigned strategic, key clients. You will report directly to the Manager Account Management and regularly collaborate with Relationship Managers, Client Services, and Operations teams. How We Work As an Account Manager III, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood office Formal, hands‑on training Role Responsibilities The responsibilities of the role will include: Managing assigned strategic clients within the Prepaid Operations division. Ensuring clients’ and cardholders’ payments are accurate, timely, and compliant with payroll laws. Acting as the primary point of contact for day-to-day account support, issue resolution, and research. Developing and executing client service delivery strategies aligned with client needs and contracts. Conducting regular client calls and presentations to review business performance and provide training. Providing proactive client communication to sustain and grow relationships and revenue. Processing client requests including account maintenance, order processing, reconciliation, and reporting. Leading or mentoring others on standard processes and best practices. Serving as an escalation point for complex client issues and providing internal support to associates. Managing special projects and acting as a change agent to improve team innovation and performance. Maintaining up-to-date knowledge of products, systems, and best practices to ensure superior client outcomes. Promoting account growth opportunities and contributing to process improvement initiatives. Assisting with training modules or web-based presentations as needed. Qualifications & Skills Associate or Bachelor’s degree, or equivalent combination of education and experience. 2–4 years of key account management and/or client services experience. Strong interpersonal, analytical, and communication skills (both verbal and written). Proven ability to deliver exceptional customer service in a fast‑paced environment. Demonstrated experience managing strategic clients and complex service delivery. Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with Salesforce or other CRM systems. Payroll or prepaid paycard experience. Experience with training or webinar presentation tools. High technical aptitude and familiarity with online platforms. Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401(k) plan (subject to eligibility requirements) Virtual fitness classes offered company‑wide Robust PTO offerings including: major holidays, vacation, sick, personal, and volunteer time Employee discounts with major providers (e.g., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company‑wide contests and prizes Additional Information Availability by cell phone after hours and weekends may be required. Up to 10% travel may be required. This position does not have direct supervisory responsibilities. Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency . 5301 Maryland Way, Brentwood, TN 37027, USA
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