Hilton Worldwide, Inc.
Guest Service Agent - Hilton La Jolla Torrey Pines
Hilton Worldwide, Inc., San Diego, California, United States, 92189
Job Number
Guest Service Agent - Hilton La Jolla Torrey Pines (HOT0C281) Work Locations
Hilton La Jolla Torrey Pines, 10950 North Torrey Pines Road, San Diego 92037 Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the Torrey Pines Golf Course overlooking the shores of La Jolla. The property offers almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms. Our team members enjoy a friendly workplace environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. The property offers free meals on shift, free parking, and uniforms. The ideal candidate should possess at least one year of customer service experience (preferably in the hotel industry). They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills. Shift Pattern : open availability required; weekends and holidays are required The hourly rate : $19 The Benefits
– Hilton supports the mental and physical wellbeing of all Team Members with programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: access to educational credentials through Guild Education 401K plan and company match Hilton Shares: employee stock purchase program (ESPP) with 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would perform the following tasks to the highest standards: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing payments, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, local area and general product knowledge; answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and maximize room occupancy Respond to guest inquiries and requests; resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? Hilton is a leader in the hospitality industry. We look for demonstrated alignment with our Values and key attributes: Hospitality - delivering exceptional guest experiences Integrity - doing the right thing, at all times Leadership - leaders in our industry and communities Teamwork - team players in everything we do Ownership - taking ownership of actions and decisions Now - operating with urgency and discipline Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers exceptional guest experiences across global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide. Schedule
Full-time Brand: Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Guest Service Agent - Hilton La Jolla Torrey Pines (HOT0C281) Work Locations
Hilton La Jolla Torrey Pines, 10950 North Torrey Pines Road, San Diego 92037 Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team. The coastal retreat with breathtaking views is situated along the Torrey Pines Golf Course overlooking the shores of La Jolla. The property offers almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms. Our team members enjoy a friendly workplace environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. The property offers free meals on shift, free parking, and uniforms. The ideal candidate should possess at least one year of customer service experience (preferably in the hotel industry). They should have a flexible schedule, be proficient with computer systems, and demonstrate excellent communication skills. Shift Pattern : open availability required; weekends and holidays are required The hourly rate : $19 The Benefits
– Hilton supports the mental and physical wellbeing of all Team Members with programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: access to educational credentials through Guild Education 401K plan and company match Hilton Shares: employee stock purchase program (ESPP) with 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would perform the following tasks to the highest standards: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of the room or has a bell person accompany them Assist guests with check-out, including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing payments, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards Demonstrate thorough knowledge of hotel information including room categories, room rates, packages, promotions, local area and general product knowledge; answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and maximize room occupancy Respond to guest inquiries and requests; resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What are we looking for? Hilton is a leader in the hospitality industry. We look for demonstrated alignment with our Values and key attributes: Hospitality - delivering exceptional guest experiences Integrity - doing the right thing, at all times Leadership - leaders in our industry and communities Teamwork - team players in everything we do Ownership - taking ownership of actions and decisions Now - operating with urgency and discipline Quality Productivity Customer Focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered business and leisure travelers exceptional guest experiences across global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences worldwide. Schedule
Full-time Brand: Hilton Hotels & Resorts Job
Guest Services, Operations, and Front Office
#J-18808-Ljbffr