Hewlett Packard Enterprise Development LP
Principal Customer Success Manager
Hewlett Packard Enterprise Development LP, New York, New York, us, 10261
Principal Customer Success Manager
Hybrid role; 2 days per week expected from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
We are a culture that thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds, offer flexibility in work and personal needs, make bold moves together, and act as a force for good.
Job Description: The Customer Success Architect position is a technical champion within the Customer Success Team, driving adoption of OpsRamp products and best practices with our customers.
As a Customer Success Solutions Architect, you manage the technical health of a group of Enterprise/GSI/OEM clients, owning structured adoption and outcomes that lead to value realization, expansion, and growth across your portfolio.
This customer‑facing technical role is responsible for post‑deployment value adoption and realization. You work directly with our customers’ technical and operational decision‑makers and senior management to identify and prioritize business problems, define KPIs and use cases, plan technical strategies, and build solutions.
What You'll Do
Serve as the trusted partner for customers on use‑case and product functionality.
Lead customers in applying OpsRamp products and services to meet their business outcomes, including whiteboarding, designing, and architecting solutions.
Develop a deep understanding of the OpsRamp IT Operations Platform, architecture, and capabilities through training and hands‑on experience.
Extend the technical design and architecture developed during implementation to maintain a point‑in‑time architecture for each customer.
Proactively solve problems, even outside your area of expertise.
Act as a source of technical information, providing customer feedback to Product Management, Engineering, and Marketing.
Own health checks throughout the customer success engagement lifecycle.
Document client use cases and build best‑practice enablement and content packs for various use‑cases.
Review current state and help customers realize future state with regular health checks.
Map customer use‑cases to OpsRamp capabilities with strong technical understanding.
Track support and feature requirements and interface with Product and Engineering for quick resolution.
Establish technical authority with executive technical stakeholders.
Document best practices, capture and disseminate knowledge, and support OpsRamp growth.
Candidate Characteristics
10–15 years of experience with proven success in Solution or Enterprise Architecture, implementation, or consulting (Enterprise B2B SaaS preferred).
Proactive problem management, issue resolution, and documentation of customer architecture.
Demonstrated empathy and understanding of engineers, architects, and cross‑functional teams.
Skill in navigating organizations and building alliances to resolve problems.
Rapid learning and certification of new technologies.
Creative problem solver with the ability to learn and adjust on the go.
Detail‑oriented with a passion for technology.
Strong teamwork skills and a willingness to have fun.
Required Skills
10–15 years experience; prefer ITOM/APM fields.
5+ years in senior customer‑facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect.
Hands‑on experience in Observability, Process Automation, Patching, AIOps.
Understanding of infrastructure management and intelligent automation.
Familiarity with cloud‑native design patterns, microservices, and web‑scale architectures.
Excellent written and oral communication, analytical, self‑motivated, rapid learner.
Effective multitasking with minimal oversight and positive customer service attitude.
Additional Skills
Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Design Thinking, Empathy, Follow‑Through, Growth Mindset, Intellectual Curiosity.
What We Can Offer You: Health & Wellbeing We provide a comprehensive suite of benefits that supports your physical, financial, and emotional wellbeing.
Personal & Professional Development We invest in your career through programs that help you reach any career goal, whether becoming a knowledge expert or applying your skills to another division.
Unconditional Inclusion We are unconditionally inclusive and celebrate individual uniqueness. We value varied backgrounds, offer flexibility, make bold moves together, and act as a force for good.
Contact Follow @HPECareers on Instagram to see the latest on people, culture, and tech at HPE.
Job Details Job: Services
Job Level: Master
Salary USD Annual Salary: $115,500.00 – $266,000.00
The expected salary/wage range for a U.S.‑based hire filling this position is provided below. Actual offer may vary by location, experience, education, or skill level. Variable incentives may also be offered.
Equal Employment Opportunity HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. We aim to be one global team that is representative of our customers and inclusive.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.
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Who We Are: Hewlett Packard Enterprise is the global edge‑to‑cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
We are a culture that thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds, offer flexibility in work and personal needs, make bold moves together, and act as a force for good.
Job Description: The Customer Success Architect position is a technical champion within the Customer Success Team, driving adoption of OpsRamp products and best practices with our customers.
As a Customer Success Solutions Architect, you manage the technical health of a group of Enterprise/GSI/OEM clients, owning structured adoption and outcomes that lead to value realization, expansion, and growth across your portfolio.
This customer‑facing technical role is responsible for post‑deployment value adoption and realization. You work directly with our customers’ technical and operational decision‑makers and senior management to identify and prioritize business problems, define KPIs and use cases, plan technical strategies, and build solutions.
What You'll Do
Serve as the trusted partner for customers on use‑case and product functionality.
Lead customers in applying OpsRamp products and services to meet their business outcomes, including whiteboarding, designing, and architecting solutions.
Develop a deep understanding of the OpsRamp IT Operations Platform, architecture, and capabilities through training and hands‑on experience.
Extend the technical design and architecture developed during implementation to maintain a point‑in‑time architecture for each customer.
Proactively solve problems, even outside your area of expertise.
Act as a source of technical information, providing customer feedback to Product Management, Engineering, and Marketing.
Own health checks throughout the customer success engagement lifecycle.
Document client use cases and build best‑practice enablement and content packs for various use‑cases.
Review current state and help customers realize future state with regular health checks.
Map customer use‑cases to OpsRamp capabilities with strong technical understanding.
Track support and feature requirements and interface with Product and Engineering for quick resolution.
Establish technical authority with executive technical stakeholders.
Document best practices, capture and disseminate knowledge, and support OpsRamp growth.
Candidate Characteristics
10–15 years of experience with proven success in Solution or Enterprise Architecture, implementation, or consulting (Enterprise B2B SaaS preferred).
Proactive problem management, issue resolution, and documentation of customer architecture.
Demonstrated empathy and understanding of engineers, architects, and cross‑functional teams.
Skill in navigating organizations and building alliances to resolve problems.
Rapid learning and certification of new technologies.
Creative problem solver with the ability to learn and adjust on the go.
Detail‑oriented with a passion for technology.
Strong teamwork skills and a willingness to have fun.
Required Skills
10–15 years experience; prefer ITOM/APM fields.
5+ years in senior customer‑facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect.
Hands‑on experience in Observability, Process Automation, Patching, AIOps.
Understanding of infrastructure management and intelligent automation.
Familiarity with cloud‑native design patterns, microservices, and web‑scale architectures.
Excellent written and oral communication, analytical, self‑motivated, rapid learner.
Effective multitasking with minimal oversight and positive customer service attitude.
Additional Skills
Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross‑Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Design Thinking, Empathy, Follow‑Through, Growth Mindset, Intellectual Curiosity.
What We Can Offer You: Health & Wellbeing We provide a comprehensive suite of benefits that supports your physical, financial, and emotional wellbeing.
Personal & Professional Development We invest in your career through programs that help you reach any career goal, whether becoming a knowledge expert or applying your skills to another division.
Unconditional Inclusion We are unconditionally inclusive and celebrate individual uniqueness. We value varied backgrounds, offer flexibility, make bold moves together, and act as a force for good.
Contact Follow @HPECareers on Instagram to see the latest on people, culture, and tech at HPE.
Job Details Job: Services
Job Level: Master
Salary USD Annual Salary: $115,500.00 – $266,000.00
The expected salary/wage range for a U.S.‑based hire filling this position is provided below. Actual offer may vary by location, experience, education, or skill level. Variable incentives may also be offered.
Equal Employment Opportunity HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. We aim to be one global team that is representative of our customers and inclusive.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.
#J-18808-Ljbffr