Decagon AI, Inc.
Senior Software Engineer, Security
Decagon AI, Inc., San Francisco, California, United States, 94199
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role Join Decagon as a Software Engineer, Security where you'll apply strong engineering skills to solve complex security challenges. You'll build some security tools from the ground up while improving our existing systems, with an immediate focus on projects like creating tools that automatically remediate security findings from static analysis scans.
This role is for strong engineers who want to apply their skills to security problems, working directly with our Director of Security to shape how we protect our conversational AI platform and internal tooling.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users. This is a individual contributor role focused on scalable security solutions and execution.
In this role, you will
Design and build and operationalize security tooling, about 50% development, 50% systems design and operations
Design and collaborate with other engineering teams to implement and review authentication systems, secrets management, and IT automation
Create detection pipelines that scale with millions of daily AI agent interactions
Create automated testing and remediation pipelines integrated into CI/CD workflows
Meet leaders across industries like finance, healthcare and hospitality, solving their security and compliance requirements at scale.
Develop software engineering, infrastructure, and security expertise to accelerate career growth.
Your background looks something like this
Have 3+ years of software engineering experience building production-level systems
Strong CS fundamentals with genuine interest in security problems such as authentication, authorization, and application security
Track record of shipping code quickly and iterating based on feedback
Bias towards action
Software engineering skills in Python, Go, Terraform, or other languages
Natural curiosity about new technologies and approaches to security problems
Excited to work with bright colleagues out of our downtown SF office
Even better
Experience building developer tools or automation
Background with static analysis tools (Semgrep, CodeQL)
Experience with cloud infrastructure and modern development practices (data pipelines, infrastructure as code)
Comfortable working across the entire stack to solve problems
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Unlimited compute resources and flexible budget for security tools
Compensation $250K – $330K + Offers Equity
#J-18808-Ljbffr
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.
Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.
About the Team The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure our growing platform, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
About the Role Join Decagon as a Software Engineer, Security where you'll apply strong engineering skills to solve complex security challenges. You'll build some security tools from the ground up while improving our existing systems, with an immediate focus on projects like creating tools that automatically remediate security findings from static analysis scans.
This role is for strong engineers who want to apply their skills to security problems, working directly with our Director of Security to shape how we protect our conversational AI platform and internal tooling.
Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users. This is a individual contributor role focused on scalable security solutions and execution.
In this role, you will
Design and build and operationalize security tooling, about 50% development, 50% systems design and operations
Design and collaborate with other engineering teams to implement and review authentication systems, secrets management, and IT automation
Create detection pipelines that scale with millions of daily AI agent interactions
Create automated testing and remediation pipelines integrated into CI/CD workflows
Meet leaders across industries like finance, healthcare and hospitality, solving their security and compliance requirements at scale.
Develop software engineering, infrastructure, and security expertise to accelerate career growth.
Your background looks something like this
Have 3+ years of software engineering experience building production-level systems
Strong CS fundamentals with genuine interest in security problems such as authentication, authorization, and application security
Track record of shipping code quickly and iterating based on feedback
Bias towards action
Software engineering skills in Python, Go, Terraform, or other languages
Natural curiosity about new technologies and approaches to security problems
Excited to work with bright colleagues out of our downtown SF office
Even better
Experience building developer tools or automation
Background with static analysis tools (Semgrep, CodeQL)
Experience with cloud infrastructure and modern development practices (data pipelines, infrastructure as code)
Comfortable working across the entire stack to solve problems
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Unlimited compute resources and flexible budget for security tools
Compensation $250K – $330K + Offers Equity
#J-18808-Ljbffr