Disability Solutions is hiring: Client Services Rep/Office Services in San Rafae

JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service! Job Title: Customer Service Representative Schedule: Monday to Friday 8:30-5:30 We are looking for a motivated and well-spoken Customer Service Representative to join our Sales team. The Customer Service Representative will be responsible for servicing our current clients, developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. To be successful as a Customer Service Representative you must be able to build rapport and achieve customer satisfaction. A top Customer Service Representative should be very competitive and a good listener. Building/strengthening relationship with client base. Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc. Keep our customers updated with price lists and promotions. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information. Keeping up with product, service information and updates. Creating and maintaining a database of current and potential customers. Previous experience in an outbound call center or a related sales position. Excellent phone and people skill manners with customer service skills. Proficiency in Microsoft Office Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability. ~ Wellness Incentive Program and an Employee Assistance Program. ~Flextime, summer hours, paid vacation, personal time off. ~ We value work life balance and offer a casual and fun environment. ~ All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards. Diversity Statement : We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders.